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Service Desk Agent

SAIC

Washington, District of Columbia • Today

Full-time

USD 40,000.00 per year

Service Desk Agent

Arthur Lawrence

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Americas, Inc

Remote • 27d ago

Easy Apply

Contract, Third Party

$20 - $25

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Americas, Inc

Remote • 27d ago

Easy Apply

Contract

$20 - $25

Enterprise Help Desk (EHD) Agent, Tier 1

Leidos

Lorton, Virginia • Today

Full-time

Help Desk Specialist

Chenega MIOS

Ashburn, Virginia • Today

Full-time

USD 17.00 per hour

Help Desk Supervisor

Chenega MIOS

Ashburn, Virginia • Today

Full-time

USD 30.00 - 35.00 per hour

Helpdesk Agent

Sentinel Technologies

Remote or Dayton, Ohio • Today

Full-time

Technical Helpdesk & Network Remote Support Agent II

Computer Task Group, Inc

Remote • Today

Full-time

USD 22.50 per hour

ServiceNow Help Desk Support

Navigant Consulting

Remote • Today

Full-time

USD 53,000.00 - 88,000.00 per year

SAIC

Job Details

Skills

Security Clearance
Call Center
Tier 1
Performance Management
Preventive Maintenance
Project Management
Microsoft Windows
Routing
Management
Technical Support
Service Desk
Communication
Dependability
Conflict Resolution
Problem Solving
Customer Service
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2617400

Location: Washington, DC, US

Date Posted: 2026-09-29

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_REMOTE

Description

SAIC is looking for outstanding Call Center candidates to join our growing Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base.

This role may not be immediately available.

As such the agent is responsible for:

The creation of Interactions and Incidents.
Provide basic technical and process assistance over the Phone and via Email.
Provide friendly, courteous support of all DOT employees and contractors.
Take part in the development and maintenance of a positive working relationship with all internal. departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff.
As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service Requests as well.
Shifts are M-F 7am-7pm EST.

Responsibilities:

Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.
Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests.
Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team.
Researches customer concerns and find appropriate resolutions.
Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.
Other duties as assigned.

Qualifications

Requirements:

High School and 1-2 years of sufficient IT help desk / technical service experience supporting a service desk with relevant certification.
Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills.
Must be willing to work effectively within a team environment in a fast-paced support role.
Ability to obtain the HDI Customer Service Representative Certification within 6 months of employment.

Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2617400
Posted 1 hour ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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Service Desk Technician

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Job ID: 2616275 Location: Arlington, VA, US Date Posted: 2026-08-28 Category: Information Technology Subcategory: Sys Administrator Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: TS/SCI Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a Service Desk Technician to support the United States Air Force in its goal of developing an interoperable system of system in a cloud-based command and control (

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Service Desk Technician

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Job ID: 2616342 Location: Adelphi, MD, US Date Posted: 2026-08-31 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: Top Secret Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier I

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Network Monitor

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Job ID: 2617191 Location: Chantilly, VA, US Date Posted: 2026-09-23 Category: Information Technology Subcategory: Network Engineer Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: TS.SCI_wPoly Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE Description SAIC has an opening on a Prime Contract for a Network Monitor/Watchstander! In this role you will help provide 24/7/365 mission support to a variety of system applications and

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Technical Support II

Remote

•

Today

Job ID: 2617259 Location: Remote Work, CA, US Date Posted: 2026-09-25 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Rotating Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_REMOTE Description ?SAIC is hiring for a Technical Support II (NT5202) to support the Judicial Council of California Judicial Branch Service Desk (JBSD) team to resolve technical problems (Tier 1) and

Full-time

USD 40,001.00 - 80,000.00 per year

SAIC

Job Details

Skills

Security Clearance
Call Center
Tier 1
Performance Management
Preventive Maintenance
Project Management
Microsoft Windows
Routing
Management
Technical Support
Service Desk
Communication
Dependability
Conflict Resolution
Problem Solving
Customer Service
Information Technology
Systems Engineering
FOCUS

Summary

The creation of Interactions and Incidents.
Provide basic technical and process assistance over the Phone and via Email.
Provide friendly, courteous support of all DOT employees and contractors.
Take part in the development and maintenance of a positive working relationship with all internal. departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff.
As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service Requests as well.
Shifts are M-F 7am-7pm EST.

Responsibilities:

Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.
Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests.
Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team.
Researches customer concerns and find appropriate resolutions.
Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.
Other duties as assigned.

Qualifications

Requirements:

High School and 1-2 years of sufficient IT help desk / technical service experience supporting a service desk with relevant certification.
Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills.
Must be willing to work effectively within a team environment in a fast-paced support role.
Ability to obtain the HDI Customer Service Representative Certification within 6 months of employment.

Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Dice Id: 10111346
Position Id: 2617400
Posted 1 hour ago

Company Info

About SAIC

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Service Desk Technician

Arlington, Virginia

•

Today

Full-time

USD 80,001.00 - 120,000.00 per year

Service Desk Technician

Adelphi, Maryland

•

Today

Full-time

USD 40,001.00 - 80,000.00 per year

Network Monitor

Chantilly, Virginia

•

Today

Full-time

USD 80,001.00 - 120,000.00 per year

Technical Support II

Remote

•

Today

Full-time

USD 40,001.00 - 80,000.00 per year