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This position requires 5 days on site in the Arlington, VA/Ballston Metro Area.
Position Summary
Seeking an AV Technician / IT Service Desk Agent to provide hands-on support for conference rooms, executive meetings, and high-profile events. The ideal candidate has strong Crestron experience, is comfortable providing white-glove support to executives and Board members, and has experience supporting Webex, Microsoft Teams, and Microsoft 365 environments.
This is an onsite role in Arlington with occasional early-morning or evening support for scheduled events.
Key Responsibilities
- Support and troubleshoot Crestron-based conference room and AV systems.
- Provide white-glove AV and technical support for executives, Board members, meetings, and high-profile events.
- Set up and support Webex and Microsoft Teams meetings, including hybrid and video conferencing.
- Troubleshoot cameras, microphones, speakers, displays, projectors, room controls, content sharing, cabling, and other AV equipment.
- Perform conference room checks and ensure AV equipment is ready before meetings and events.
- Quickly resolve live meeting issues and escalate more complex AV, network, or infrastructure problems when needed.
- Provide basic IT support within a Windows/Microsoft 365 environment, including laptops, peripherals, connectivity, account access, and collaboration tools.
- Document incidents, troubleshooting, and resolutions within an IT service management/ticketing system.
- Assist with AV equipment maintenance, upgrades, installations, and testing.
- Coordinate with IT, Facilities, vendors, and event teams as needed.
Required Qualifications
- 3+ years of experience in AV, conference room, desktop/service desk, or executive technical support.
- Hands-on experience with Crestron AV and room-control systems.
- Experience supporting executives or other high-profile users in a white-glove environment.
- Strong experience with Webex, Microsoft Teams, and Microsoft 365.
- Experience troubleshooting conference room technology, including cameras, microphones, speakers, displays, projectors, and content-sharing systems.
- Working knowledge of Windows laptops, peripherals, connectivity, and end-user support.
- Experience using a ticketing/ITSM system.
- Strong customer service and communication skills, especially when troubleshooting issues during live meetings.
- Ability to work onsite in Arlington, VA and occasionally adjust hours for high-profile events.
Preferred
- AV/Crestron-related certifications or training.
- Microsoft endpoint or collaboration certifications.
- CompTIA A+ or similar IT support certification.
- ITIL Foundation.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
