MAC Network Operations AdministratorAn organization is seeking a
MAC Network Operations Administrator to join its Technology Operations team in a unique hybrid role that blends
Mission Assurance Center (MAC) Operations and
Network Administration responsibilities.
This position offers a 50/50 split between operational monitoring, incident coordination, and service assurance activities, along with hands-on network deployment, configuration, testing, and infrastructure support. The ideal candidate will have a strong networking background, enjoy working in a fast-paced operations environment, and be comfortable collaborating across multiple technical teams to maintain service availability and operational excellence.
Key ResponsibilitiesMission Assurance Center (50%)Technology Monitoring & Incident Response- Monitor enterprise technology environments using observability, monitoring, and event management platforms
- Proactively identify, investigate, document, and respond to infrastructure, application, network, and service-related events
- Maintain visibility into the health and availability of critical business and technology services
- Document incidents, outages, operational events, and remediation activities within service management systems
Operational Support & Escalation- Serve as a daytime escalation point for operational support issues
- Coordinate incident response activities during service-impacting events
- Perform initial triage and route issues to the appropriate technical teams
- Facilitate communication and status updates during outages and major incidents
- Track action items, next steps, and stakeholder communications throughout the incident lifecycle
Process Improvement & Playbook Execution- Execute established operational procedures and support playbooks
- Conduct monitoring validation, recovery tasks, and system health checks
- Partner with Infrastructure, Network, and Application teams to improve operational documentation and standard processes
- Identify opportunities to enhance monitoring coverage, documentation quality, and operational readiness
Configuration & Inventory Management- Support Configuration Management Database (CMDB) accuracy and maintenance
- Assist with asset management and inventory tracking across technology environments
- Audit and update ownership, location, relationship, and service information within asset management systems
Network Administration (50%)Network Equipment Deployment- Receive, inventory, stage, and prepare network equipment for deployment
- Load approved firmware and software versions onto network devices
- Configure and validate network hardware using established standards and automation tools
- Support network implementation activities tied to infrastructure projects and operational initiatives
- Configure management, logging, monitoring, and administrative services for deployed equipment
Documentation & Administrative Support- Maintain accurate deployment documentation, support records, and operational procedures
- Populate and update CMDB records with asset, ownership, and location information
- Coordinate with Network Engineering, Systems, Application Support, and Field Services teams to maintain data accuracy
Testing & Validation- Perform device acceptance and readiness testing
- Validate configurations before deployment into production environments
- Test and support firmware and software upgrades
- Assist with infrastructure validation activities during network changes and implementations
Maintenance & Project Support- Perform routine maintenance and cleanup activities within network environments
- Assist with troubleshooting and remediation efforts
- Support technology implementation projects requiring network deployment, testing, and operational handoff
- Participate in project reviews and infrastructure planning activities
Required Skills- Network Engineering
- Routing & Switching
- LAN/WAN Technologies
- Cisco Routers & Switches
- Infrastructure Support
- Network Troubleshooting
- Incident Response & Operational Support
Preferred Qualifications- Associate degree in Information Technology, Computer Science, Network Administration, Information Systems, or related field
- Equivalent combination of education, certifications, and relevant experience will be considered
- 3+ years of experience in:
- Network Administration
- Network Operations
- Infrastructure Support
- Service Desk or Operations Center environments
- Experience staging, configuring, testing, and deploying network equipment
- Familiarity with monitoring, observability, event management, and service management platforms
- Experience supporting CMDB, inventory, and asset management processes
- Understanding of IT and OT cybersecurity practices
- CCNA or similar networking certification preferred
Key Technical Competencies- Enterprise Network Infrastructure
- Cisco Routing & Switching
- Monitoring & Observability Platforms
- Incident, Problem, Change, and Request Management
- Asset Management & CMDB Administration
- Network Device Lifecycle Management
- Infrastructure Documentation & Operational Standards
Experience LevelMid-Level / IntermediateOpportunity HighlightsThis role offers a unique opportunity for a networking professional who enjoys both operational support and hands-on infrastructure work. You'll have direct involvement in enterprise monitoring, incident coordination, network deployments, and infrastructure projects while working closely with Network Engineering, Systems, Application Support, and Operations teams. The position provides excellent exposure to both day-to-day operations and long-term infrastructure initiatives within a highly collaborative environment.
Provide your feedback on BizChatJob Type & LocationThis is a Contract position based out of Waukesha, WI.
Pay and BenefitsThe pay range for this position is $35.00 - $48.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Waukesha,WI.
Application DeadlineThis position is anticipated to close on Aug 19, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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