Job#: 3044908 Job Description: Client: Financial Services
Team: TBA
Job Title: Project Manager 5 - Contingent (Senior Project Manager - Contact Center Modernization)
Location: Charlotte, NC / West Des Moines, IA
Work Arrangement: Hybrid (3 Days Onsite Required)
Contract Length: 9-12 Months (Potential Extension and/or Conversion; Program Runs Through Nov 2027)
Pay Rate: $69 - $74/hr (OT40)
Top Requirements
7+ years of Project or Program Management experienceStrong experience leading enterprise-scale transformation programs within Financial ServicesDeep understanding of Contact Center Operations and Consumer BankingExperience managing Cloud Migration and Change Management initiativesStrong executive stakeholder management and enterprise-wide delivery leadership experiencePlusses
- Contact Center modernization experience
- IVR migration experience
- Workforce Management platform experience
- Monday.com experience
- Large-scale customer service transformation programs
- Command Center support experience during production deployments
Job Summary
In this contingent resource assignment, you will serve as a senior-level Project Management leader supporting one of Wells Fargo's highest-priority enterprise transformation programs: the
Contact Center Modernization Initiative.
This multi-year strategic effort is focused on consolidating contact center applications and migrating customer-facing operations to a modern cloud-based platform through 2027. The Senior Project Manager will be responsible for leading wave-based migrations impacting customer service operations, agent workflows, IVR technologies, and workforce management platforms.
The role requires a highly experienced project leader who can influence executives, coordinate across multiple organizations, manage complex dependencies, and deliver large-scale transformation initiatives in a fast-paced, high-visibility environment.
Day-to-Day Responsibilities
Program & Project Leadership
- Lead end-to-end delivery of assigned migration waves
- Manage project scope, schedule, milestones, dependencies, and deliverables
- Drive execution from discovery and planning through deployment and stabilization
- Ensure successful migration and operational readiness across contact center environments
Contact Center Modernization
- Support migration of customer-facing operations to cloud-based platforms
- Coordinate activities impacting:
- Contact Center Operations
- Customer Service Teams
- Agent Workflows
- Workforce Management Platforms
- IVR Systems
- Support modernization and consolidation of contact center technologies
Executive Stakeholder Management
- Build strong relationships with executive leadership and key business stakeholders
- Present program updates, risks, dependencies, and recommendations
- Influence prioritization and decision-making across multiple organizations
- Drive alignment among technology and business partners
Change Management & Adoption
- Lead organizational change management activities
- Drive business readiness and migration adoption strategies
- Ensure successful end-user transition and operational continuity
- Coordinate communication plans and stakeholder engagement activities
Cross-Functional Coordination
- Partner with:
- Contact Center Leadership
- Consumer Banking Teams
- Technology Organizations
- Infrastructure Teams
- Cloud Engineering Teams
- Business Operations
- Coordinate efforts across approximately 16 project managers supporting the overall initiative
Risk & Delivery Management
- Identify risks, issues, and dependencies
- Develop mitigation and contingency plans
- Manage critical path activities
- Support command center activities during deployment events
- Maintain visibility into project health and delivery performance
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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