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294 results (7 new)

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IT Service Desk Analyst

Avidia Bank

Westborough, Massachusetts • Today

Full-time

USD 30.00 - 35.00 per hour

Service Desk Analyst

Apex Systems

Boston, Massachusetts • Today

Easy Apply

Full-time

$22 - $22 per hour

Service Desk Analyst

Feuji Inc

Remote or Hybrid in St. Louis, Missouri • 24d ago

Easy Apply

Contract

Depends on Experience

Service Desk Analyst II - IntelliScript (Remote)

Milliman IntelliScript

Remote or Brookfield, Wisconsin • Today

Full-time

USD 54,900.00 - 97,865.00 per year

IT Admin - Service Desk

ASM Research

Remote • Today

Full-time

IT Support Specialist

IPG Photonics Corp

Oxford, Massachusetts • Today

Full-time

IT Technical Support Analyst II

TECOMET

Woburn, Massachusetts • Today

Full-time

Associate Manager IT Service Delivery

Harris

Remote or North Carolina • Today

Full-time

USD 50,000.00 - 80,000.00 per year

IT Service Operations Technician

Boston Dynamics, Inc.

Waltham, Massachusetts • Today

Full-time

USD 33.00 - 37.00 per hour

IT Service Delivery Center of Excellence Manager

Guild

Remote • Today

Full-time

USD 94,882.00 - 136,096.31 per year

Help Desk/Desktop Support Analyst

Robert Half

Boston, Massachusetts • Today

Easy Apply

Contract

USD 28.50 - 33.00 per hour

IT Service Design Lead

J VERS LLC

Concord, Massachusetts • Today

Full-time

USD 131,300.00 - 237,350.00 per year

IT Queue Manager - IT Support Services - remote PST

Irvine Technology Corporation (ITC)

Remote or Garden Grove, California • Today

Easy Apply

Contract

USD30 - USD35

IT Infrastructure Capacity Management Service Owner

Central Business Solutions

Remote • 11d ago

Easy Apply

Contract

Depends on Experience

IT Infrastructure Capacity Management Service Owner - Remote

InfiCare

Remote • 23d ago

Easy Apply

Third Party, Contract

Depends on Experience

IT Service Delivery Lead - Remote

UnitedHealth Group

Remote or Eden Prairie, Minnesota • Today

Full-time

USD 91,700.00 - 163,700.00 per year

IT Service Management Lead

Verdantas

Remote or Texas • Today

Full-time

IT Vendor & Applications Analyst (Remote)

Robert Half

Remote or Hartford, Connecticut • Today

Easy Apply

Contract

USD 60.00 - 70.00 per hour

IT Software Asset Management Analyst (ITSAM)

Mindlance

Remote • 30+d ago

Easy Apply

Contract

$62 - $64

Lead Technology Risk Analyst (IT Audit) - remote

Stryker

Remote or Dallas, Texas • Today

Full-time

USD 77,700.00 - 129,500.00 per year

Senior IT Systems Analyst – Epic SER / Provider Records

Source Code Technologies LLC

Remote • 25d ago

Easy Apply

Contract

Depends on Experience

IT Security Analyst

Technocrafts, Inc.

Remote • 2d ago

Easy Apply

Third Party, Contract

Depends on Experience

Overnight IT Support Analyst II

Radiology Partners

Remote • Today

Full-time

USD 62,400.00 - 75,000.00 per year

IT Security Analyst

Kairos Power

Remote or Oak Ridge, Tennessee • Today

Full-time

USD 108,735.00 - 127,923.00 per year

Senior IT Security Analyst

TridentCare

Remote • Today

Full-time

IT Security Analyst

Cyber Resource Provider LLC

Remote or Richmond, Virginia • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

Information Technology Analyst Principal (Unified Communications Engineer)

Solano County

Remote or Fairfield, California • Today

Full-time

USD 146,050.66 - 177,525.49 per year

IT Service Technician I

VC3, Inc

Remote • Today

Full-time

Sr IT Support Analyst III (AFTERNOONS | FRI-MON)

Radiology Partners

Remote • Today

Full-time

USD 68,000.00 - 90,000.00 per year

IT Security Analyst I (Evening Shift)

VC3, Inc

Remote • Today

Full-time

Job Details

Skills

Service Desk
Leadership
SLA
Management
Help Desk
Technical Support
Training
Testing
Database
Interfaces
Reporting
Patch Management
Inventory
Auditing
WAN
LAN
Telecommunications
Research
Productivity
IT Security
Group Policy
Network
Finance
Intranet
Computer Science
Computer Hardware
Software Installation
Microsoft Office
Computer Engineering
Conflict Resolution
Problem Solving
Web Applications
Organizational Skills
Analytical Skill
Banking
Software Packaging
Attention To Detail
Project Management
Preventive Maintenance
Performance Management

Service Desk
Leadership
SLA
Management
Help Desk
Technical Support
Training
Testing
Database
Interfaces
Reporting
Patch Management
Inventory
Auditing
WAN
LAN
Telecommunications
Research
Productivity
IT Security
Group Policy
Network
Finance
Intranet
Computer Science
Computer Hardware
Software Installation
Microsoft Office
Computer Engineering
Conflict Resolution
Problem Solving
Web Applications
Organizational Skills
Analytical Skill
Banking
Software Packaging
Attention To Detail
Project Management
Preventive Maintenance
Performance Management

Summary

Avidia Bank

Equal Employment Opportunity/M/F/disability/protected veteran status

Description:
Position Overview:

Provides first and second level technical support to employees of the bank. Opens, directs and/or resolves Help Desk tickets from users. Provides desktop hardware support including builds, imaging troubleshooting and patching.

Primary Responsibilities:

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to internal customers:

In conjunction with the manager, provides direction and leadership to ensure SLA's are met and Policies & Processes are adhered to.
Coordinating the delivery of workstation software patches.
Managing the Help Desk functions for response time, productivity and accuracy.
Monitoring IT Help Desk service requests to provide notification of recurring problems and determine additional training needs.
Assisting in ordering, installing and upgrading software and hardware.
Participating in analyzing new IT equipment, enhancements or upgrades to identify new features or functionality and testing prior to deployment.
Working with vendors to install, correct and maintain database interfaces and ensure proper security permissions have been applied.
Serving as a point of contact for all service calls to provide maintenance or warranty repairs for all bank hardware and software.
Reporting necessary information about the status of patch management, software and hardware inventory.
Developing project plans for hardware and software upgrades or new deployments.

Other Responsibilities:

Assisting in proactively monitoring server audit and event logs.
Assisting in the support of WAN/LAN related hardware and software.
Assisting in resolving data and telecommunication related issues.
Participating in researching new technological advancements and productivity enhancement tools.
Assisting in the performance of basic IT security functions as required including the implementation of new user profiles, group policies and access to data or applications on the network.
Protecting the confidentiality of all financial data relating to bank operations and its customers.
Keeping current with industry advances in user software and hardware requirements related to the intranet or those applications where the employee has been designated as the application owner.

Requirements:

Bachelor's degree in computer science or related technical field or four to five years of experience.
Hardware/software installation and maintenance experience.
Experience in supporting Microsoft 365 environment.
Experience in Desktop Engineering.
Strong problem-solving and interpersonal skills.
Ability to relate complex material in "user friendly" manner and to interact within all levels of the Bank
Skill in recognizing recurring or related issues about which users consistently notify the IT team.
Knowledge of Web applications and development tools.
Planning and organizational skills, as well as analytical, and project management abilities.
Working knowledge of all banking operations and various software packages.
Ability to work flexible schedules.
Strong attention to detail.

Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled

Member FDIC/DIF

PM21

Compensation details: 30-35 Hourly Wage

PIb394827dd3e6-2

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: jobtfeed
Position Id: b394827dd3e6-30632-41922442
Posted 5 hours ago

Fitment

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Job Details

Skills

Service Desk
Leadership
SLA
Management
Help Desk
Technical Support
Training
Testing
Database
Interfaces
Reporting
Patch Management
Inventory
Auditing
WAN
LAN
Telecommunications
Research
Productivity
IT Security
Group Policy
Network
Finance
Intranet
Computer Science
Computer Hardware
Software Installation
Microsoft Office
Computer Engineering
Conflict Resolution
Problem Solving
Web Applications
Organizational Skills
Analytical Skill
Banking
Software Packaging
Attention To Detail
Project Management
Preventive Maintenance
Performance Management

Service Desk
Leadership
SLA
Management
Help Desk
Technical Support
Training
Testing
Database
Interfaces
Reporting
Patch Management
Inventory
Auditing
WAN
LAN
Telecommunications
Research
Productivity
IT Security
Group Policy
Network
Finance
Intranet
Computer Science
Computer Hardware
Software Installation
Microsoft Office
Computer Engineering
Conflict Resolution
Problem Solving
Web Applications
Organizational Skills
Analytical Skill
Banking
Software Packaging
Attention To Detail
Project Management
Preventive Maintenance
Performance Management

Summary

In conjunction with the manager, provides direction and leadership to ensure SLA's are met and Policies & Processes are adhered to.
Coordinating the delivery of workstation software patches.
Managing the Help Desk functions for response time, productivity and accuracy.
Monitoring IT Help Desk service requests to provide notification of recurring problems and determine additional training needs.
Assisting in ordering, installing and upgrading software and hardware.
Participating in analyzing new IT equipment, enhancements or upgrades to identify new features or functionality and testing prior to deployment.
Working with vendors to install, correct and maintain database interfaces and ensure proper security permissions have been applied.
Serving as a point of contact for all service calls to provide maintenance or warranty repairs for all bank hardware and software.
Reporting necessary information about the status of patch management, software and hardware inventory.
Developing project plans for hardware and software upgrades or new deployments.

Other Responsibilities:

Assisting in proactively monitoring server audit and event logs.
Assisting in the support of WAN/LAN related hardware and software.
Assisting in resolving data and telecommunication related issues.
Participating in researching new technological advancements and productivity enhancement tools.
Assisting in the performance of basic IT security functions as required including the implementation of new user profiles, group policies and access to data or applications on the network.
Protecting the confidentiality of all financial data relating to bank operations and its customers.
Keeping current with industry advances in user software and hardware requirements related to the intranet or those applications where the employee has been designated as the application owner.

Requirements:

Bachelor's degree in computer science or related technical field or four to five years of experience.
Hardware/software installation and maintenance experience.
Experience in supporting Microsoft 365 environment.
Experience in Desktop Engineering.
Strong problem-solving and interpersonal skills.
Ability to relate complex material in "user friendly" manner and to interact within all levels of the Bank
Skill in recognizing recurring or related issues about which users consistently notify the IT team.
Knowledge of Web applications and development tools.
Planning and organizational skills, as well as analytical, and project management abilities.
Working knowledge of all banking operations and various software packages.
Ability to work flexible schedules.
Strong attention to detail.

Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled

Member FDIC/DIF

PM21

Compensation details: 30-35 Hourly Wage

PIb394827dd3e6-2

Dice Id: jobtfeed
Position Id: b394827dd3e6-30632-41922442
Posted 5 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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Waltham, Massachusetts

•

Today

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USD 33.00 - 37.00 per hour

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Easy Apply

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