Service Desk Analyst

Hybrid in St. Louis, MO, US • Posted 3 hours ago • Updated 3 hours ago
Contract W2
12 Months
Occasional Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • IT Service Management
  • Service Desk
  • Technical Support
  • ServiceNow
  • Customer Service
  • VIP SUPPORT
  • Microsoft Windows

Summary

Service Desk Analyst

St. Louis, MO(Remote but local preferred)

TRAVEL IS needed

Provides frontline technical support and 30-day hypercare coverage for users at newly integrated sites, resolving incidents and escalating issues per defined SLAs.

Reports to: Service Desk Lead / Project Lead

Key Responsibilities

  • Provide onsite and/or remote hypercare support for the 30 days following each integration go-live
  • Log, triage, and resolve incidents and service requests in ServiceNow
  • Escalate unresolved issues to the appropriate technical workstream (network, desktop, IAM, collaboration)
  • Support new-user onboarding activities alongside the onboarding team
  • Track and report common issue trends during hypercare to inform future integrations
  • Maintain accurate ticket documentation and knowledge base articles

Required Qualifications

  • 1-3 years experience in a service desk or technical support role
  • Working knowledge of Windows/macOS, M365, and common enterprise applications
  • Experience with ServiceNow or similar ITSM ticketing tools
  • Strong customer service and communication skills

Preferred Qualifications

  • Experience supporting go-lives or large-scale onboarding events
  • ITIL Foundation certification
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90868509
  • Position Id: 9109420
  • Posted 3 hours ago
Contact the job poster
MR

Mohammad Rehan

Recruiter @ Feuji Inc
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