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Retail Retalix Solution Specialist (L2 Support Engineer)

Tekfortune Inc.

Westlake, Ohio • Today

Easy Apply

Third Party, Contract

$29 - $31

Job Details

Skills

Back Office
Service Desk
Incident Management
Retail Operations
Retail
Payment Systems

Summary

Role- Retail Retalix Solution Specialist (L2 Support Engineer)
Location- Westlake, Ohio
Note: Client is not willing to sponsor any visa.  
 
 Role Summary 
The Retail Retalix Solution Specialist is responsible for supporting, administering, troubleshooting, and maintaining the Retalix Retail and Point of Sale (POS) ecosystem across retail store environments. The role ensures high availability of POS systems, back-office applications, payment integrations, fuel operations, inventory management, and store systems to enable uninterrupted retail business operations.
 Key Responsibilities 
Application & POS Support

Provide L2 support for Retalix POS, Back Office Systems (BOS), and retail applications.

Troubleshoot and resolve incidents related to sales transactions, promotions, pricing, inventory, and store operations.

Support cashier workstations, POS terminals, store controllers, and peripheral devices.

Investigate transaction failures, system performance issues, and data synchronization problems.

Retail Operations Support

Support fuel management operations, pump communications, and price updates.

Assist store personnel with transaction corrections, electronic journal reviews, and reconciliation issues.

Manage product configurations, promotions, discounts, and price book updates.

Support inventory and stock management processes

Perform root cause analysis for recurring incidents.

Coordinate with Service Desk (L1), Infrastructure Teams, and Vendors for issue resolution.

Participate in Major Incident Management and bridge calls.

System Administration

Configure and maintain Retalix store systems and user access.

Perform application health checks and proactive monitoring.

Support software deployments, upgrades, patches, and configuration changes.

Validate interfaces between POS, payment systems, controllers, and back-office applications.

Documentation & Continuous Improvement

Create and maintain SOPs, Knowledge Articles, and troubleshooting guides.

Support automation and process improvement initiatives.

Conduct knowledge transfer sessions for service desk and support teams.

Identify opportunities to improve remote resolution and reduce field support dependency.

Technical Skills Required 
Retail Applications

```
Retalix POS Suite
```
```
Retalix Back Office System (BOS)
```
```
Retail Store Controller Applications
```
```
Inventory & Fuel Management Systems
```

POS & Retail Technologies

```
POS Terminals
```

Payment Systems (Verifone, Ingenico, etc.)

```
Barcode Scanners
```
```
Receipt Printers
```
```
Fuel Pump Integration Systems
```

Store Networks and Controllers

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90941404
Position Id: uuhbgstd
Posted 5 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Imran Khan

Recruiter @ Tekfortune Inc.

View Profile

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Role Summary The Retail Retalix Solution Specialist is responsible for supporting, administering, troubleshooting, and maintaining the Retalix Retail and Point of Sale (POS) ecosystem across retail store environments. The role ensures high availability of POS systems, back-office applications, payment integrations, fuel operations, inventory management, and store systems to enable uninterrupted retail business operations. Key Responsibilities Application & POS Support Provide L2 support for Reta

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Service Desk Analyst

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Service Desk Analyst Schedule Training (4-6 weeks): Monday through Friday, 8:00 AM - 4:30 PM EST Available Shifts After Training: 2nd Shift: Tuesday through Saturday, 4:00 PM - 12:30 AM EST3rd Shift: Tuesday through Saturday, 12:00 AM - 8:30 AM EST Position Overview We are seeking a Service Desk Support Associate to provide technical support in a fast-paced, 24/7 support environment. This role focuses heavily on network connectivity and retail technology support rather than basic password res

Full-time

USD 18.00 - 23.00 per hour

Job Details

Skills

Back Office
Service Desk
Incident Management
Retail Operations
Retail
Payment Systems

Summary

Role- Retail Retalix Solution Specialist (L2 Support Engineer)
Location- Westlake, Ohio
Note: Client is not willing to sponsor any visa.  
 
 Role Summary 
The Retail Retalix Solution Specialist is responsible for supporting, administering, troubleshooting, and maintaining the Retalix Retail and Point of Sale (POS) ecosystem across retail store environments. The role ensures high availability of POS systems, back-office applications, payment integrations, fuel operations, inventory management, and store systems to enable uninterrupted retail business operations.
 Key Responsibilities 
Application & POS Support

Provide L2 support for Retalix POS, Back Office Systems (BOS), and retail applications.

Troubleshoot and resolve incidents related to sales transactions, promotions, pricing, inventory, and store operations.

Support cashier workstations, POS terminals, store controllers, and peripheral devices.

Investigate transaction failures, system performance issues, and data synchronization problems.

Retail Operations Support

Support fuel management operations, pump communications, and price updates.

Assist store personnel with transaction corrections, electronic journal reviews, and reconciliation issues.

Manage product configurations, promotions, discounts, and price book updates.

Support inventory and stock management processes

Perform root cause analysis for recurring incidents.

Coordinate with Service Desk (L1), Infrastructure Teams, and Vendors for issue resolution.

Participate in Major Incident Management and bridge calls.

System Administration

Configure and maintain Retalix store systems and user access.

Perform application health checks and proactive monitoring.

Support software deployments, upgrades, patches, and configuration changes.

Validate interfaces between POS, payment systems, controllers, and back-office applications.

Documentation & Continuous Improvement

Create and maintain SOPs, Knowledge Articles, and troubleshooting guides.

Support automation and process improvement initiatives.

Conduct knowledge transfer sessions for service desk and support teams.

Identify opportunities to improve remote resolution and reduce field support dependency.

Technical Skills Required 
Retail Applications

```
Retalix POS Suite
```
```
Retalix Back Office System (BOS)
```
```
Retail Store Controller Applications
```
```
Inventory & Fuel Management Systems
```

POS & Retail Technologies

```
POS Terminals
```

Payment Systems (Verifone, Ingenico, etc.)

```
Barcode Scanners
```
```
Receipt Printers
```
```
Fuel Pump Integration Systems
```

Store Networks and Controllers

Dice Id: 90941404
Position Id: uuhbgstd
Posted 5 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Imran Khan

Recruiter @ Tekfortune Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Retail Retalix Solution Specialist

Cleveland, Ohio

•

Today

Easy Apply

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$30 - $32

NCR Aloha POS Support Specialist (L2 Support Engineer)

Westlake, Ohio

•

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Easy Apply

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$29 - $31

NCR Aloha POS Support Specialist

Cleveland, Ohio

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Service Desk Analyst

Westlake, Ohio

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Full-time

USD 18.00 - 23.00 per hour