Role Summary
The Client Aloha POS Support Specialist is responsible for providing Level 2 technical support for Client Aloha Point of Sale (POS) solutions across Quick Service Restaurants (QSR), Full-Service Restaurants (FSR), and retail locations. The individual will ensure business continuity by maintaining POS availability, resolving incidents, supporting restaurant technology platforms, and coordinating with vendors and stakeholders.
Key Responsibilities
POS Application Support
- Support Client Aloha POS software, terminals, and restaurant technology platforms.
- Troubleshoot order processing, pricing, promotions, discounts, and transaction failures.
- Support End-of-Day (EOD) processing and sales reporting issues.
- Resolve menu configuration, item availability, and store setup issues.
Restaurant Technology Support
- Support BOH (Back of House), KDS (Kitchen Display Systems), kiosks, payment devices, and peripheral equipment.
- Diagnose interface issues between Aloha POS and payment processors.
- Monitor restaurant systems for availability and performance.
- Support restaurant technology upgrades, rollouts, and lifecycle management activities
Technical Skills
- Client Aloha POS Administration and Support
- Restaurant Technology Platforms
- POS Hardware & Peripheral Devices
- Kitchen Display Systems (KDS)
- Payment Processing Integration
Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
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