Job#: 3051301 Job Description: REL Quality Control Specialist I
Location: Pensacola, FL or Winchester, VA (Hybrid)
Role Overview
This position is responsible for providing quality control and support for business unit team members and leadership. The specialist will monitor, document, and evaluate interactions across multiple media to determine service quality and ensure compliance with regulatory requirements, industry standards, and internal operating procedures. This role applies various quality control support skills to support business initiatives and performs moderately diverse job duties in a specialized area.
Key Responsibilities
- Monitor, document, and evaluate interactions to ensure service consistency and regulatory compliance.
- Provide and document feedback to team members and leadership through standardized tools.
- Identify areas for improvement and provide recognition for positive performance.
- Identify and report situations or patterns of activity indicating potential fraud or abuse.
- Identify and report issues related to training, procedures, and automated systems.
- Assess the impact of process and procedural changes on service quality.
- Maintain and communicate knowledge of changes and new trends in quality systems and technology.
- Participate in quality learning experiments and initiatives.
- Develop and maintain relationships with key technical and non-technical stakeholders.
- Collect and analyze data from monitored results to deliver insights and make recommendations.
Required Qualifications
Experience: 2-4 years of relevant experience, including working in cross-functional teams and projects.
Skills:- Effective knowledge of organizational functions, philosophy, operations, and objectives.
- Effective knowledge of relevant systems, procedures, policies, and practices.
- Effective knowledge of federal regulations.
- Proficiency in word processing, spreadsheet, and presentation software.
- Effective interpersonal, verbal, and written communication skills.
- Advanced active listening skills to respond to inquiries and requests.
- Effective research and problem-solving abilities.
- Skill in providing constructive criticism and feedback to drive performance.
Preferred Qualifications
- An associate's degree in business, finance, or a related field.
- Experience in supervising and leading employees.
- Experience in the training and development of staff.
Work Environment
This is a hybrid position with the expectation to report onsite a minimum of three days per week. The standard shift is from 8:00 AM to 4:30 PM. Overtime may be available based on business needs.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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