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Desktop Support Technician

Top Prospect Group

Worcester, Massachusetts • Today

Easy Apply

Contract

27 - 30

Desktop Support Technician

The MathWorks

Natick, Massachusetts • Today

Full-time

USD 47,199.00 - 70,800.00 per year

Senior Desktop Technician - Executive Support

University of Massachusetts Medical School

Worcester, Massachusetts • Today

Full-time

USD 70,000.00 - 85,000.00 per year

Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support Technician II (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 24.45 per hour

Desktop Support Technician I

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

Desktop Support Engineer

Vaco by Highspring

Remote • 14d ago

Easy Apply

Contract

$30

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Desktop Support Specialist

DK Consulting

Remote • 13d ago

Easy Apply

Contract

Depends on Experience

ICT Support Technician-Lewisville,TX

Motion Recruitment Partners, LLC

Remote or Lewisville, Texas • Today

Easy Apply

Contract

Top Prospect Group

Job Details

Skills

windows
desktop support
break/fix
o365
active directory
customer serivce
ticketing system
jira
servicenow

Summary

3-6 month Contract to Hire / 27-30hr / Worcester, MA

Job Summary

The Desktop Support Specialist provides first and second-level technical support to end users for hardware, software, network, and peripheral issues. This role is responsible for troubleshooting, diagnosing, and resolving IT incidents while delivering excellent customer service. The specialist supports desktop and laptop computers, mobile devices, operating systems, applications, and enterprise technologies in both onsite and remote environments.

Key Responsibilities

<>End User Support

Provide Level 1 and Level 2 technical support for users via phone, email, ticketing system, chat, and in-person assistance.
Respond to and resolve incidents and service requests within established SLAs.
Diagnose and troubleshoot hardware, software, and connectivity issues.
Escalate complex issues to senior IT teams when required.
Maintain accurate documentation of incidents, resolutions, and support activities.

<>Desktop & Laptop Support

Install, configure, maintain, and troubleshoot Windows and macOS devices.
Perform hardware upgrades and replacements, including RAM, SSDs, monitors, docking stations, and peripherals.
Configure printers, scanners, and other endpoint devices.
Manage device deployments, refreshes, and decommissioning activities.

<>Microsoft 365 & Application Support

Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
Troubleshoot email, calendar, and collaboration platform issues.
Install, configure, and support business applications.
Assist users with application access and usability issues.

<>Active Directory & Account Administration

Create, modify, disable, and manage user accounts.
Reset passwords and unlock user accounts.
Manage security groups and permissions.
Support basic Microsoft Entra ID (Azure AD) administration.

<>Network & Connectivity Support

Troubleshoot wired and wireless network issues.
Assist with VPN connectivity and remote access support.
Support basic TCP/IP, DNS, DHCP, and network troubleshooting.
Coordinate with network teams for advanced issues.

Required Qualifications

Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
2-5 years of desktop support or help desk experience.
Experience supporting Windows 10/11 environments.
Knowledge of Microsoft 365 administration and troubleshooting.
Experience with Active Directory and user account management.
Familiarity with ticketing systems such as ServiceNow, Jira Service Management, or Freshservice.
Strong customer service and communication skills.

Preferred Qualifications

CompTIA A+, Network+, or Microsoft certifications.
Experience with Microsoft Intune and Microsoft Endpoint Configuration Manager (SCCM/MECM).
Knowledge of Microsoft Entra ID (Azure AD).
Experience supporting mobile devices (iOS and Android).
Basic PowerShell scripting knowledge.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10415428
Position Id: 9085226
Posted 12 hours ago

Company Info

About Top Prospect Group

Top Prospect Group was founded by a select group of IT staffing professionals who believe in what they do and continuously strive for excellence. At TPG, we don’t subscribe to the just get the deal done philosophy common in most agencies, instead opting for a more personable approach. It’s what makes us different: we care! Motivated by a partnership philosophy, our staff possesses a deep understanding of how to forge mutually beneficial long-term relationships.

This proactive and partnership-focused approach to staffing allows us to deliver the highest levels of service to candidates and clients. Our Staffing Professionals offer more than 40 years of experience providing IT and Professional Staffing, Consult to Hire, Direct Hire and Project Based solutions, with a diverse range of clients from small niche organizations to mid-size and Fortune 1000 firms.

We have built our success on the value of partnerships. When it comes to matching the right person for the right job, we know precisely what each candidate has to offer and what the unique requirements are for each position. Our winning track record demonstrates the effectiveness of our partnership approach.

Are you a professional seeking new opportunities to showcase your skills and advance your career? Top Prospect Group is your gateway to exciting challenges and rewarding roles with industry-leading organizations.

Fitment

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Contact the job poster

Sean Coreth

IT Recruitment Manager @ Top Prospect Group

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Top Prospect Group

Job Details

Skills

windows
desktop support
break/fix
o365
active directory
customer serivce
ticketing system
jira
servicenow

Summary

3-6 month Contract to Hire / 27-30hr / Worcester, MA

Job Summary

Key Responsibilities

<>End User Support

Provide Level 1 and Level 2 technical support for users via phone, email, ticketing system, chat, and in-person assistance.
Respond to and resolve incidents and service requests within established SLAs.
Diagnose and troubleshoot hardware, software, and connectivity issues.
Escalate complex issues to senior IT teams when required.
Maintain accurate documentation of incidents, resolutions, and support activities.

<>Desktop & Laptop Support

Install, configure, maintain, and troubleshoot Windows and macOS devices.
Perform hardware upgrades and replacements, including RAM, SSDs, monitors, docking stations, and peripherals.
Configure printers, scanners, and other endpoint devices.
Manage device deployments, refreshes, and decommissioning activities.

<>Microsoft 365 & Application Support

Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
Troubleshoot email, calendar, and collaboration platform issues.
Install, configure, and support business applications.
Assist users with application access and usability issues.

<>Active Directory & Account Administration

Create, modify, disable, and manage user accounts.
Reset passwords and unlock user accounts.
Manage security groups and permissions.
Support basic Microsoft Entra ID (Azure AD) administration.

<>Network & Connectivity Support

Troubleshoot wired and wireless network issues.
Assist with VPN connectivity and remote access support.
Support basic TCP/IP, DNS, DHCP, and network troubleshooting.
Coordinate with network teams for advanced issues.

Required Qualifications

Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
2-5 years of desktop support or help desk experience.
Experience supporting Windows 10/11 environments.
Knowledge of Microsoft 365 administration and troubleshooting.
Experience with Active Directory and user account management.
Familiarity with ticketing systems such as ServiceNow, Jira Service Management, or Freshservice.
Strong customer service and communication skills.

Preferred Qualifications

CompTIA A+, Network+, or Microsoft certifications.
Experience with Microsoft Intune and Microsoft Endpoint Configuration Manager (SCCM/MECM).
Knowledge of Microsoft Entra ID (Azure AD).
Experience supporting mobile devices (iOS and Android).
Basic PowerShell scripting knowledge.

Dice Id: 10415428
Position Id: 9085226
Posted 12 hours ago

Company Info

About Top Prospect Group

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Sean Coreth

IT Recruitment Manager @ Top Prospect Group

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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