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Not long ago, Slashdot's Jeff Cogswell set out to see if two business intelligence tools would come back with the same answer to a single question. Two months later, he's come back with a horror story instead. Not about BI, but about the state of software installation. It's a tale, he says, of "everything that can go wrong in the customer end of the software world, and some thoughts on what needs to be done, especially in an area known as Installers." The quicksand Jeff stumbled into doesn't only threaten those who work in BI. Enterprise software is filled with holes where you can sink up to your neck. So think of this as a cautionary tale, with some possible escape routes included. Read Jeff's full story on Slashdot.