Roberta Fricker, a recent computer science graduate, wants to improve her resume -- and who doesn't. This week, we've arranged resume critiques with three people: an IT recruiter, an IT hiring manager and today, Rita Gorden, corporate talent acquisition manager for game giant Electronic Arts. It's all part of our ongoing series of Resume Makeovers, where we connect job seekers with hiring managers and recruiters to get their feedback on what’s working, and what could use improvement. Electronic Arts has an active college graduate recruiting program and has snapped up some folks fresh out of school. That said, the game publisher prefers candidates with at least two to four years of experience, and especially Java or C++ skills. See our full series on Roberta's resume critique:
- Part I: Robert Watson, Senior Recruiter, International Solutions Group
- Part II: Erik Wieland, IT Services Dir., UCSF Dept. Medicine
- Part III: Rita Gordon, Corp. Recruiting Manager, Electronics Arts
The Big Picture
"A resume should be easy to read and presented in a way that makes me want to know more about Roberta," says Gordon, who has more than 20 years of experience as a recruiter and joined Electronic Arts last September. However, she found Roberta's resume layout was too confusing, too wordy and had a number of redundancies. "She has great skills, but it wasn't initially evident because of the format," Gordon noted. "The wordiness made me feel like I didn't want to dig too deeply into it." "I had to review Roberta's resume five times to figure it out," Gordon says. "You don't want to have your resume missed because of the way it's presented."
One area Gordon struggled with was Roberta's listing of independent software development projects in the resume's Education section. The time period ran from May 2011 to present. It wasn't initially clear whether the dates referred to a job, a contract assignment or Roberta practicing her craft. It turned out it was when Roberta programmed on her own, after earning a certificate in computer science from Santa Barbara City College. To address the confusion, Gordon advised Roberta to move the Education section to the resume's front page from the second, and place it below the summary. "Her goal is to ultimately be a programmer and she's actively practicing her craft, but lists it under education," Gordon observed. "If her study is relevant and the most current thing, it shouldn't be buried." Gordon says recent graduates should lead off with their education, then internships. Within each internship, they should note skills they used, projects undertaken and the portion of the project for which they were responsible. They should also note their achievements within the internship projects.
The Deep Dive
Here's what Gordon had to say about Roberta's resume:
1: Replace personal Web site link with link to her LinkedIn profile. Include Web site link there. Gordon recommends having your online profile mirror your resume, and removing the home address if your resume is on the Internet. She noted listing a zip code, or city and state, should suffice. 2: Change "Junior-Level Programmer" to "Summary." The summary should say "junior-level programmer seeking (fill-in-the-blank) job," and list hard and soft skills, or Core Competencies, and background. "All you need to do with a summary is grab people," Gordon says. 3: Place Education ection after Summary. When evaluating a new graduate, recruiters will look for skills first, followed by education, and then do a deeper dive into their experience. 4: Remove the Key Qualifications section. Instead map those skills to the relevant jobs under Professional Experience or Education. These skills can be listed as bullet points. 5: List only the technical skills you are proficient in, and keep it to two lines. Electronic Arts will challenge applicants on the technical skills they list and give them white board tests to gauge the depth of their knowledge. 6: Computer Science major goes Education, not Professional Experience. 7: Titles and companies are important to list, but not necessarily the department. 8: Put parenthesis around the word "contract" and move dates to the far right of the page. 9: Scope of Work is confusing and needs to be reworded. 10: Remove "Key Accomplishments" wording, because the bullets achieve the same purpose. 11: Need to qualify how you achieved key accomplishments. 12: Keep format consistent -- dates to the far right and use titles. Use "Student" title, rather than "In School half-time." This also goes in the Education section. 13: Consolidate these three sentences into one. Add relevant bullet points, such as "Special Projects Completed."
14: Remove "Benefits," "Quality Assurance," and "Finance" from subject categories. Resume scanning software will detect these words and think you're seeking a quality assurance or finance position. 15: Use bullet point information that highlights your relevant skills that are specific to the position for which you are applying. 16, 17 & 18: Remove the phrases: Key Accomplishments, Benefits, Quality Assurance and Financial Recovery. 19: Highlight and move Core Competencies into the Summary. 20: Move Education to the first page and place it under the Summary. 21: Independent Software Development Projects title is confusing. Need to clarify.
Roberta's Major Takeaways
Roberta's three critiques have yielded several common threads.
- The largest task is a major restructuring of her resume, which includes changing the first paragraph to "Summary" and fine tuning its content to include both hard and soft skills.
- She needs to articulate in both the resume and job interviews her love of learning and her desire to continue coding in her free time.
- Her Education section should be moved up toward the top of the resume, and fold in some of the information now listed under Professional Experience.
Roberta's plans is to create three versions of the resume, each based on comments made by the respective recruiters and hiring manager. She then plans to use one version to apply for three positions, the second for the next three, and the third another three. Hopefully, a job will come her way before her experiment is over.