Michelle Smith, CCNA, MCP 311 Dice Road | Phoenix, AZ 85001 | 000-000-0000 | michelle.smith@dice.com

8 Years of Experience Installing, Configuring, and Troubleshooting Local Area Networks
Summary of Qualifications
  • Proven track record in performance monitoring, reliability, enhancement, and security management.
  • Exceptional problem-solving skills. Able to quickly identify issues and implement solutions.
  • Cisco Certified Network Associate and Microsoft Certified Professional.
  • Superior communication, interpersonal, and presentation skills.
  • Able to work well in fast-paced, deadline-oriented environments.
Computer Skills
OS: UNIX, Linux, Windows NT/XP/Vista Configuration: TCP/IP, SNMP, Cisco routers, VPN, Symantec firewall, FTP, HTTP, WINS, DNS Servers: Microsoft Windows 2000/2003, Exchange 2003, Active Directory Software: MS Office Suite, MS Project, Norton AntiVirus
Work History
ABC Inc., Phoenix, AZ2006 - Present LAN Administrator
  • Manage operating systems, application patching, backup applications, and antivirus software for workstations, laptops, and servers.
  • Administer and support employee mobile devices for email, VPN, and communications.
  • Work with digital department to maintain and enhance functionality of corporate website and intranet.
  • Maintain standard practices and policies for corporate LAN/WAN environment.
  • Develop weekly status reports and present to IT Director.
  • Resolve escalated Help Desk tickets relating to server, network, and connectivity issues.
DEF Company, Phoenix, AZ2003 - 2006 LAN Administrator
  • Installed, configured, and maintained Novell networks, 2,000 workstations, file servers, ethernet networks, network cabling, and peripheral equipment.
  • Managed network security, including building firewalls, applying cryptography to network applications, creating tape backup and disaster recovery plans, and maintaining file permissions.
  • Configured, troubleshot, and resolved network access issues with switches and routers.
  • Maintained user accounts in Active Directory by adding/deleting users, correcting user access problems, and assigning appropriate rights and privileges.
  • Researched enhancements and made recommendations to optimize network reliability.
HJK Corporation, Phoenix, AZ2001 - 2003 Junior Network Administrator
  • Administered network workstations using TCP/IP protocols in UNIX-based operating system.
  • Troubleshot connectivity issues and implemented solutions to correct outages and malfunctions.
  • Setup and installed hardware, software, patches, printers, and operating systems for 750 users.
  • Helped identify utilization patterns and effects on systems to optimize availability to end users.
  • Documented network problems and resolutions for department reference.
Education and Certifications
University of Arizona, Tucson, AZ Bachelor of Science in Computer Science (2001) Cisco Certified Network Associate (CCNA) Microsoft Certified Professional (MCP) Keywords: systems, admin, engineer, technician, LAN, WAN specialist, consultant, senior, manager

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