MARION STEVENS |
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355 Dice Way | Tucson, AZ 85743 | 000-000-0000 | marion.stevens@dice.com |
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Operations Manager with proven track record supervising staff, IT resources, and client relations |
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SUMMARY OF QUALIFICATIONS |
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- Expert planning, scheduling, and management skills in various information systems and technologies.
- Successful backfround in project/program management, business development, and quality assurance.
- Strong leader adept at motivating teams to surpass business goals and client expectations.
- In-depth knowledge of diverse business areas, including production, inventory, and marketing.
- Exceptional communication, interpersonal, organizational, and presentation skills.
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TECHNICAL SKILLS |
| Languages: |
C++, Perl, VB Script, HTML, XML |
| Operating Systems: |
Windows NT/2000/XP/Vista, Linux |
| Servers: |
HP, Dell, IBM |
| Applications: |
Microsoft Office Suite, Norton Anti-Virus, CRM programs |
| Networking: |
TCP/IP, LAN/WAN, VPN, hubs, switches, routers, firewalls, mobile devices |
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PROFESSIONAL EXPERIENCE |
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| ABC, Inc., Tucson, AZ OPERATIONS MANAGER |
2005 - PRESENT
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- Plan and manage day-to day IT operations for company with 300 employees, including budgeting, forecasting, and professional development of technical staff.
- Establish operational objectives and work plans; liaise with sales and marketing managers to maximize synergy among departments.
- Create and execute operational procedures and audits in compliance with company regulations.
- Mentor and supervise project/product managers and programmers to ensure timely and cost-effective development of systems and services that support business objectives.
- Review technology requests and work with direct reports to schedule and complete projects.
- Manage and coordinate third-party vendors. Bridge gaps between internal staff and external parties.
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| DEF Inc., Tucson, AZ DEPUTY OPERATIONS MANAGER |
2001 - 2004
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- Coordinated project lifecycle by setting deadlines, assigning tasks, and monitoring progress, including budgets, performance reports, and user feedback.
- Helped gather sales and IT metrics to ensure revenue and profit goals were met. Reported directly to Operations Manager.
- Liaised with contract and project management teams to assess client needs and provide solutions.
- Developed customer profiles and technical documents in compliance with corporate standards.
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| HJK, Ltd., Tucson, AZ SYSTEMS ADMINISTRATOR |
1999 - 2001
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- Worked closely with project management team to implement programs that improved operational efficiency by 30%.
- Liaised with network administrators to support backup recovery and security efforts.
- Installed, troubleshot, and supported 50 workstations, including hardware, software, networking, security, and telecommunications.
- Resolved technical support issues for staff, as well as remote users (VPN and mobile devices).
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EDUCATION |
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| B.S. in Computer Science, University of Arizona; Tucson, AZ (1999) |