Breakthroughs in generative AI and transfer learning are driving the next wave of innovation. In 2024, businesses saw significant benefits from the widespread adoption of AI-powered tools like ChatGPT and Microsoft Copilot. These assistants, embedded within Microsoft 365 apps like Word, Excel, PowerPoint, Outlook, and Teams, provide real-time, intelligent support—enhancing creativity, productivity, and efficiency.
At the forefront of this AI-driven transformation is Synechron, a global consulting firm specializing in industry-leading digital solutions. By integrating AI assistants into everyday workflows, Synechron is redefining how organizations operate, innovate, and scale.
Augmenting Human Capability
In early 2024, Synechron introduced Synechron Nexus, a suite of generative AI solutions designed to drive business growth, streamline operations, and boost developer productivity. Operating at the intersection of human expertise and AI efficiency, this suite significantly reduces the time required for complex tasks while maintaining high-quality output.
These AI-powered tools augment human capability, allowing employees to improve their work quality and productivity. By automating repetitive tasks, teams can focus on innovation, scaling processes, and strategic initiatives. The result? Increased efficiency, reduced manual intervention, and lower operational costs—without compromising quality.
Humans and AI: A Powerful Partnership
Synechron’s Head of Artificial Intelligence, Ryan Cox, recently shared insights on the evolving relationship between humans and AI:
“We believe that success requires human + AI. The journey from ‘good enough’ AI to yielding ‘great’ innovation and productivity lies in the synergy of human creativity and algorithmic precision.
What machines can do for us is reduce the repetitive and boring work that takes up a considerable amount of the average worker’s time, freeing us up to consider the more inspirational parts of our jobs. By reducing this more pedestrian work, we humans have to do far less, meaning our jobs become more enjoyable – with more room for creativity – leading to increased productivity.”
A prime example of this is Synechron Nexus Chat, an advanced conversational AI tool within the Nexus suite. Designed to engage in a wide range of business scenarios, it delivers human-like responses in real time—securely and efficiently. Synechron’s employees have relied on this AI-powered assistant for over a year, using it daily as a knowledge hub and productivity booster.
Microsoft Copilot: Transforming Workflows at Synechron
Synechron is embedding AI-ready teams within client organizations, ensuring that employees are trained and equipped to fully leverage AI assistants. After all, the value of AI isn’t just in its availability—it’s in how effectively people use it.
Recently, Synechron has also integrated Microsoft Copilot into internal workflows, with one of the biggest beneficiaries being its marketing team. Copilot, a generative AI productivity tool, enhances efficiency by providing context-aware support within Microsoft 365 apps. It helps users draft content, summarize key insights, and answer work-related questions—streamlining daily tasks.
Synechron’s Global Head of Public Relations and Communications, Randall Jensen, highlights the impact of AI on his workflow:
“I find our internal chat tool really useful in terms of assisting ideation. I can type in a prompt and get back a raft of ideas and facts to feed our various marketing initiatives. And Microsoft Copilot has already simplified my daily routine: every morning I get a summary of my email actions content, which highlights the things I need to address urgently and allows me to quickly prioritize my workload – it saves me time and increases my efficiency.”
AI Assistants Are Here to Stay
As AI adoption grows, training and upskilling remain critical. At Synechron, employees serve as real-world test cases, using these AI tools daily—ensuring that solutions are continuously refined and validated in practical work environments. This hands-on experience benefits not only Synechron’s workforce but also the clients who receive AI solutions that have been thoroughly tested and optimized for real-world application.
With AI assistants now an integral part of the workplace, businesses that embrace AI-driven workflows will continue to see improvements in efficiency, innovation, and scalability. The future of work isn’t just AI—it’s humans and AI working together to drive better outcomes.
