Contact center jobs

Chicago, Illinois

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Today

Description Position Summary: The Senior CCaaS engineer at The Aspen Group (TAG) is responsible for the technical management and hands-on support of the organization's CCaaS platform and related integrated applications across more than 1,400 locations, including corporate offices, field offices, and data centers for Aspen Dental, WellNow, Chapter Aesthetics, AZ Pet Vet, and ClearChoice. This role focuses on the requirement gathering, design, development, and maintenance of CCaaS call flows suppo

Full-time

USD 65.00 - 75.00 per hour

Operations Project Manager - Contact Center

Austin, Texas

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Today

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Operations Project Manager - Contact Center specializing in Client Experience and Back-Office Operational launches, you wil

Full-time

USD 69,400.00 - 99,200.00 per year

Operations Project Manager - Contact Center

Houston, Texas

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Today

Full-time

USD 69,400.00 - 99,200.00 per year

Operations Project Manager - Contact Center

Dallas, Texas

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Today

Full-time

USD 69,400.00 - 99,200.00 per year

Development Manager - Contact Center Genesys Cloud

Columbus, Ohio

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Today

Genesis10 is currently seeking a Development Manager for a contract to hire position with a Regional Financial Institution located in Columbus, OH. Pay Range: $64.00 - $66.00/hr. based on experience We are seeking an experienced Development Manager to lead a team of 5+ software developers in delivering high quality solutions within an Agile environment. This role is responsible for coaching and guiding developers, establishing and enforcing best practices, facilitating peer code reviews, and ens

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Full-time

USD 64.00 - 66.00 per hour

Enterprise Contact Center Architect (Google CCAI/CES)

Hybrid in Chicago, Illinois

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Today

Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform) Location: Nashville, TN, Atlanta, GA, Chicago, IL Job Type: Full Time Your role Defining enterprise CX architecture strategy and roadmapsDesigning virtual agents, agent assist, and GenAI-driven CX solutionsLeading integrations with CRM and enterprise systems, and acting as a trusted advisor to enterprise clients.The role also supports pre-sales, delivery governance, and mentoring of architects.Your skills and experiences Th

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Full-time

Depends on Experience

Business Systems Analyst (BSA) ? Contact Center, CRM, AI

Toronto, Ontario

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3d ago

Job Title: Business Systems Analyst (BSA) ? Contact Center, CRM, AI Location: Toronto, ONWork Style: Hybrid (4 days WFO)Primary Skills Business Analysis | Contact Center Technology | CRM Integration | IVR / Voice Platforms | Digital Channels | API Integration | GenAI Enhancements Job Overview Client is seeking an experienced Business Systems Analyst (BSA) to support initiatives across Contact Center modernization, CRM integrations, omnichannel platforms, analytics, and GenAI-driven enhancements

Contract

10 K+

Contact Center Engineer

Remote

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5d ago

Role :- Contact Center Engineer Remote As per the latest requirement update, we are specifically looking for candidates who are either former Amazon employees or were recently laid off from Amazon. Please prioritize and share suitable profiles accordingly. Role Summary We are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. This is not a back-room e

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Contract

70 - 80

Contact Center Technology Engineer

Phoenix, Arizona

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18d ago

About Us: CodeForce 360 is one of the fastest-growing global IT talent solutions and staffing firms, partnering with Fortune 500 companies, leading system integrators, and enterprise organizations to deliver high-quality technology professionals at scale. With over 16 years of industry experience, we help organizations meet evolving talent demands with speed, consistency, and confidence. Driven by long-term relationships and a commitment to excellence, CodeForce 360 takes pride in being a de

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Third Party, Contract

$55 - $60

Training Developer (Contact Center Platforms) - NC, IA

Charlotte, North Carolina

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Today

Job#: 3037085 Job Description: Client: Financial Services Team: TBA Job Title: Business Execution Consultant 4 / Training Developer (Contact Center Platforms) Location: Charlotte, NC / Des Moines, IA - Hybrid (3 days onsite) Contract Length: 12 months (potential extension or conversion) Pay Rate: $57- $62 Start Date: 6/26/2026 Top Requirements: Experience developing training for contact center environments (agent & supervisor)Strong instructional design skills with job aid and simulation d

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Full-time

USD 57.00 - 62.00 per hour

Learning Content & Training Developer - Contact Center

Charlotte, North Carolina

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Today

We are seeking an experienced Training Developer to support the rollout of new contact center platforms by creating high-impact learning content for agent and supervisor audiences. This hybrid contract opportunity is based in Charlotte, North Carolina, with Des Moines, Iowa also available as a work location. The role is ideal for a learning professional who can translate complex platform functionality into clear, practical training materials that drive adoption and performance. This position of

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Contract

$61.06 - $66.92

Senior Project Manager (Contact Center Transformation) - NC, IA

West Des Moines, Iowa

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Today

Job#: 3037084 Job Description: Job Title: Project Manager (Contact Center Transformation) Location: Charlotte, NC / Des Moines, IA - Hybrid (3 days onsite) Contract Length: 9-12 months (potential extension or conversion) Pay Rate: $68/hr - $74/hr Note: We are unable to consider C2C or third-party submissions. Role Overview In this contingent resource assignment, you may consult as an expert to develop or influence initiatives for complex business and technical needs within Project Manageme

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Full-time

USD 68.00 - 74.00 per hour

Contact Center Engineer

Remote

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Today

Role :- Contact Center Architect Remote Job Type: C2C/W2/1099 As per the latest requirement update, we are specifically looking for candidates who are either former Amazon employees or were recently laid off from Amazon. Please prioritize and share suitable profiles accordingly. Role Summary We are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. T

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Contract

70 - 75

Sr. Contact Center Support Engineer

Hybrid in Lakeland, Florida

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5d ago

Rezult continues to make great strides toward enhancing the technology community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently, we are searching for a Sr. Contact Center Support Engineer to fulfill an immediate vacancy. This individual will be responsible for: Implementing and supporting Dynamics 365 Contact Center Supervisor and Agent Functionality (60% of time)Troubleshooting SaaS, local, and network environment issues (30% of ti

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Contract

40 - 50

Sr IT Support Engineer - Contact Center Platforms

Greenwood Village, Colorado

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Today

RESPONSIBILITIES: Kforce has a client in Greenwood Village, CO that is seeking a Senior IT Support Engineer (Tier 3) - Contact Center Platforms Summary: We are seeking a highly skilled Senior IT Support Engineer (Tier 3) to join our client on a permanent basis, to serve as a technical subject matter expert supporting enterprise contact center platforms. This role plays a critical part in ensuring the reliability, scalability, and performance of our modern contact center environment, with a stro

Full-time

$136,000 - $166,000 annually

Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform)

Atlanta, Georgia

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5d ago

The Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform) is a senior, enterprise-level role responsible for designing, governing, and evolving large-scale contact center and customer experience (CX) ecosystems. The role leads end-to-end CX, Conversational AI, and GenAI transformations across voice, digital, and omnichannel channels using Google CCAI, CES, Vertex AI, and integrations with leading CCaaS platforms such as Genesys, Avaya, and Cisco. Your roleDefining enterprise C

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Full-time

120000 - 282000

Technical Product Owner Contact Center / Telephony

East Hartford, Connecticut

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5d ago

Technical Product Owner Contact Center / Telephony Location: Hartford, CT Duration: 6 Months Product Owner Contact Center / Telephony systems Python Azure ecosystem Power BI (data visualization) PostgreSQL (or similar relational databases) Kubernetes (K8s) concepts and containerized environments AI/ML applications in customer service (chatbots, voice analytics, automation cloud-native architectures-Microservices, API Telephony systems -Cisco UCCE/UCCX, Genesys Voice, Avaya Aura, Amazon Connec

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Contract

Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform)

Chicago, Illinois

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5d ago

Role: Enterprise Contact Center Architect (CCAI / CES Google Cloud Platform)Location: Nashville, TN / Atlanta, GA / Chicago, IL (Onsite) Employment Type: Full-Time (Direct Hire) Position Overview:We are seeking an experienced Enterprise Contact Center Architect to lead the design and transformation of next-generation customer experience (CX) platforms powered by Google Cloud technologies. This role will be responsible for architecting enterprise-scale contact center ecosystems, driving Conversa

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Full-time

Depends on Experience

Sr IT Contact Center Data & Analytics Engineer

Greenwood Village, Colorado

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Today

RESPONSIBILITIES: Kforce has a client that is seeking a Senior IT Contact Center Data and Analytics Engineer in Greenwood Village, CO for a direct hire/permanent opportunity/healthcare industry). Summary: We are hiring a Senior IT Contact Center Data and Analytics Engineer to join a leading healthcare organization in a direct hire, permanent role. This position plays a critical part in supporting and advancing data, reporting, and analytics capabilities across enterprise contact center platform

Full-time

$122,000 - $152,000 annually

Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform) at Nashville, TN, Atlanta, GA, Chicago, IL

Hybrid in Atlanta, Georgia

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4d ago

Bisoftllc is looking for Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform) LocationNashville, TN, Atlanta, GA, Chicago, IL About the job youre consideringThe Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform) is a senior, enterprise-level role responsible for designing, governing, and evolving large-scale contact center and customer experience (CX) ecosystems. The role leads end-to-end CX, Conversational AI, and GenAI transformations across voice, dig

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Full-time

Depends on Experience

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Contact center jobs