Contact center Jobs

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Project Manager with Specific Contact Center Solution Experience

Edify Technologies, Inc.

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Tallahassee, FL, USA

Contract

About Edify Technologies:Transforming Businesses with Innovative Digital Solutions! Headquartered in Naperville, IL, we are a dynamic team with over two decades of industry expertise, dedicated to delivering robust business solutions, staff augmentation, and a comprehensive range of application and web services. As a former recipient of INC. Magazine's prestigious '5000 Fastest Growing Private Companies' award, we take immense pride in our proven track record of success.At Edify Technologies, we
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Posted 3 days ago

Contact Center Agent

Dexian DISYS

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Phoenix, AZ, USA

Contract

Job Title: Contact Center Agent *Bulk Hiring* Location: Phoenix, AZ Duration: 6 - 9 months with possible extension Rate - $18/hr.- $19/hr. Essential Duties and Responsibilities Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource. Perform research using available resources as needed to provide required information to callers. Identify and escalate more complex issues to the research team. Complete necessary administrative work as ne
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Posted 24 days ago | Updated moments ago

Contact Center Support Engineer

Cynet Systems

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Waukegan, IL, USA

Contract, Third Party

We are looking forContact Center Support Engineerfor our client inWaukegan, ILJob Title:Contact Center Support EngineerJob Location:Waukegan, ILJob Type: ContractJob Description:Pay Range $43hour - $48hourA job description (JD) for a Five9 contact center support role might include responsibilities such as:Providing technical support to users of the Five9 contact center software.Troubleshooting and resolving issues related to call routing, IVR, and CRM integrations.Assisting with system configura
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Posted 5 days ago | Updated 4 days ago

Contact Center Engineer

Eliassen Group

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Smithfield, RI, USA

Contract

Hybrid Role, applicants must be willing to work in Westlake TX or Merrimack NH one week per month. Our industry-leading financial services client is seeking a Contact Center Engineer to work on voice, email, and web chat communication channels. We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Job Responsibilities: Write high-quality code
Posted 10 days ago | Updated 2 hours ago

Contact Center Engineer w/ NiceOne/Five9

i-Connectresources, Inc.

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Remote

Contract

Hello All, Looking for strong resource on CCE - Contact Center Engineer with NiceOne Or Five 9 experience Strong UC background preferred.
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Posted 6 days ago

Govt Contact Center Project Manager

Innosoul inc

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Tallahassee, FL, USA

Contract

Job ID: FL- PR402521-R60992 Hybrid/Local Govt Contact Center PM with Avaya, Cisco, Genesys, Five9, NICE InContact experience Location: Tallahassee, FL DCF Duration: 12 months Minimum Required KSAs: 1. 4-year college degree or relevant education and experience. 5+ years of experience leading and managing large scale efforts in current Contact Center technology such as Avaya, Cisco, Genesys, Five9 or NICE InContact. 3. 5+ years of experience leading and managing Contact Center projects involving l
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Posted 5 days ago

Contact Center Agent onsite, 21/hr hiring immediately

Vaco Technology

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San Antonio, TX, USA

Contract

Job Title: Contact Center Agent Location: Onsite-San Antonio, TX. (local candidates please) Pay: 20-21/hr w2 Interview process: Standard online assessment, interview with Contact Center Manager, offer. Summary: We are seeking a highly motivated and customer-focused Contact Center Agent to join our dynamic team. In this role, you will deliver exceptional service through various channels, including calls, online messaging, and chat. The ideal candidate should have a solid background in call cen
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Posted 21 days ago | Updated moments ago

Google Contact Center Specialist - New York, NY - Contract

Lorven Technologies, Inc.

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New York, NY, USA

Full-time, Third Party, Contract

Job Title: Google Contact Center Specialist Location: New York, NY Duration: Long-term contract Job Description: Minimum Qualifications: Good knowledge of the Google Contact Center AI solution Experience in Integration with Cisco IVR Experience with Dialog Flow Experience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL or NLP Excellent command over spoken, written, and business communication skills Should have undergone Google's Cloud Fundamentals: Core Infrastructure Course
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Posted 23 days ago | Updated 7 hours ago

Google Contact Center Specialist

Softpath System, LLC.

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Remote

Part-time, Third Party

Title: Google Contact Center Specialist Location: New York City NY Minimum Qualifications: Good knowledge of the Google Contact Center AI solutionExperience in Integration with Cisco IVRExperience with DialogFlowExperience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL or NLPExcellent command over spoken, written and business communication skillsShould have undergone Google's Cloud Fundamentals: Core Infrastructure Course Job Requirements: Can configure, setup, administer and c
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Posted 19 days ago

Senior Analyst, Digital and Contact Center Analytics

Blue Shield of California

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El Dorado Hills, CA, USA

Full-time

Your Role The Digital/CX/Operations Analytics team is responsible for accelerating data driven value-based solutions that drive out expense, generate growth while elevating experience for members, providers, and brokers.. The Senior Medical Informatics Analyst will report to the Senior Manager of Omni Channel Analytics. In this role you will support the contact center customer experience stakeholder to deliver faster and deeper data insights and solutions with measurable financial and experienti
Posted 4 days ago | Updated 4 hours ago

Contact Center Systems Engineer

SPECTRAFORCE TECHNOLOGIES Inc.

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Merrimack, NH, USA

Contract

Job Role: Contact Center Systems Engineer Location: Merrimack, NH (Hybrid 1 week onsite per month) Duration: 12+ Months Min pays rate: $70/hr on W2 The Expertise You Have Bachelors degree in Computer Science or equivalent8+ years hands-on experience as a software engineerDemonstrated experience as engineer responsible designing, developing, testing, supporting, and troubleshooting the Contact Center and telephony products.Proficient in Java, Ansible, Python, any programming language and experi
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Posted 54 days ago | Updated 6 days ago

Agent Servicing/Contact center Architect

IT Avalon

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Santa Clara, CA, USA

Full-time

The role requires the ability to work with the IT, Product, and Business teams, as well as senior executives to support multiple workstream including integrated servicing platform, business process management, intelligent document process and ticketing platform. Responsibilities: Develop and implement an architectural vision and strategy that translates automation objectives into application requirements and solutions. Designs and maintains architecture and associated artifacts in support of m
Posted 24 days ago | Updated 11 hours ago

Contact Center/Genesys Systems Engineer

SPECTRAFORCE TECHNOLOGIES Inc.

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Merrimack, NH, USA

Contract

Contact Center/Genesys Systems Engineer Merrimack, NH-Hybrid (1 week onsite/month) 12 months+ Contract W2 only Minimum Pay rate starts from $70/hr Candidate Profile: The manager ideally would like someone with experience in Genesys or having worked on a similar Contact Center Platform (Cisco would be ok).They will either be coming from a Systems Engineer/or Software Engineer background and can-do scripting work in either Ansible or Python.A lot of the work will be on the Platform Engineering si
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Posted 54 days ago | Updated 6 days ago

IVR Contact Center Developer - (Remote)

First Citizens Bank

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Remote or Raleigh, NC, USA

Full-time

Overview Silicon Valley Bank (SVB), a division of First Citizens Bank, is the bank of the world's most innovative companies and investors. SVB provides commercial and private banking to individuals and companies in the technology, life science and healthcare, private equity, venture capital and premium wine industries. SVB operates in centers of innovation throughout the United States, serving the unique needs of its dynamic clients with deep sector expertise, insights and connections. SVB's pa
Posted 37 days ago | Updated 11 hours ago

Program/Project Manager - Contact Center/Call Center

Dexian DISYS

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Minnetonka, MN, USA

Contract

Looking for senior program/project manager experienced in Call Center operations process improvement. The goal is to evaluate the data and processes to identify opportunities to reduce transfers within E&I line of business. Required Skills: Program management, Call center experience, data analytics, stakeholder mgmt, status report outs, coordinating activities with onshore and offshore resources. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees an
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Posted 12 days ago | Updated moments ago

Senior Genesys Contact Center/Systems Engineer

Dexian DISYS

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Westlake, TX, USA

Contract

Sr Genesys Contact Center Engineer local, w2 Only Onsite one week per month in Westlake TX- remote the other 3 weeks The Team Come and join our team that provides world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space
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Posted 23 days ago | Updated moments ago

Contact Center Engineer - Sr/ Architect

Mindlance

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Dallas, TX, USA

Contract

Title:Contact Center Engineer - Senior Duration:12+Months (Possibility of Conversion/Extension) Location:Denver, CO or Austin/Dallas, TX or Phoenix, AZ (Hybrid) Note:This position is Hybrid. Required Skills: Looking for NICE CXone experience as well(Update from client) Strong knowledge of network, IP telephony, and intelligent interaction routing using Genesys, NICE, or other contact center platforms.Demonstrated understanding of SIP applications and protocols.Experience working on both on prem