Contact center jobs

Newark, New Jersey

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2d ago

Job Description: - Minimum 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. - Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect. - Thorough understanding of Genesys Framework, Integration with internal and external components. - Delivery credentials for Self-Service and Analytics

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Contract, Third Party

Depends on Experience

Cloud Contact Center DevOps

Omaha, Nebraska

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Today

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a diffe

Full-time

Product Manager Contact Center Customer Experience (Amazon Connect)

Hybrid in Parsippany-Troy Hills, New Jersey

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17d ago

Role: Product Manager Contact Center Customer Experience (Amazon Connect) Location: Parsippany, NJ (Hybrid 3 days onsite/week) Long term Job Overview: We are seeking a results-driven and customer-focused Product Manager to lead initiatives that enhance the Contact Center Customer Experience, with a strong emphasis on Amazon Connect. This role requires close collaboration with stakeholders across operations, technology, customer service, and UX teams to design and deliver seamless, scalable, and

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Third Party, Contract

Depends on Experience

Senior Business Analyst - Contact Center Technologies

Camas, Washington

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Today

Overview It's an exciting time to join Fisher Investments Technology Business Services! The Enterprise Contact Center Team is pleased to announce an opportunity to join the group as a Senior Business Analyst focused on Contact Center Technologies used globally. These technologies help deliver services to our clients while enhancing efficiency across our sales teams. The Opportunity: The Senior Business Analyst supports the development of Contact Center capabilities, processes and technologies

Full-time

USD 100,000.00 - 155,000.00 per year

Genesys Cloud Contact Center Tier III Engineer

Remote

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Today

We re Hiring! Join us for a long-term remote opportunity where your expertise truly makes an impact. We re looking for a skilled Genesys Cloud Contact Center Tier Engineer to be part of our team. This is a 12-month contractual role. Shift is 2 AM-12 PM ; Sun-Wed (4*10 hrs) Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implementation, upgrading/patching, and technical trouble-shooting support experience in voice, UC, Contact Cen

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Contract

Depends on Experience

Senior Business Analyst - Contact Center Technologies

Plano, Texas

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Today

Full-time

Pega Lead System Architect (Healthcare Contact Center)

Remote or Alpharetta, Georgia

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Yesterday

Pega Lead System Architect (Healthcare Contact Center) Alpharetta GA / Remote, USA Duration: 10 Months Must-Have Skills: Pega Certified Lead System Architect (CLSA) Mandatory Hands-on expertise in Pega Customer Service for Healthcare and Contact Center implementations Experience in Healthcare workflows (member services, claims, eligibility, prior authorization, appeals, provider interactions) Good to Have: US Healthcare Payer/Provider domain knowledge (Medicare/Medicaid/Commercial) Cloud expe

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Third Party, Contract

$DOE

Certified Genesys Cloud Contact Center Administrator- Day1 onsite in Newark, NJ

Newark, New Jersey

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Yesterday

Position: Genesys Cloud Contact Center Admin Location: NEWARK,NJ Must have a solid understanding on: Genesys Architect Flows, Data Actions, OAuth and Integrations objects Genesys Integration with other Ancillary Products Genesys Cloud Reporting Genesys Cloud APIs Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.) Job Description: - Minimum 3-5 years of application development experienc

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Contract, Third Party

Depends on Experience

Senior Dynamics CRM Developer (Contact Center Experience) - Philadelphia, PA

Philadelphia, Pennsylvania

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10d ago

About the job We are seeking a Senior Dynamics CRM Developer with strong experience in Microsoft Dynamics 365 (CE) and proven expertise in integrating and supporting Contact Center solutions. The ideal candidate will play a key role in designing, developing, and enhancing CRM functionalities to support customer engagement, case management, and service operations, with a focus on seamless Contact Center integration. Key Responsibilities: Design, develop, and customize Microsoft Dynamics 365 CE s

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Contract

$60 - $70

Genesys Cloud Contact Center Admin

Newark, New Jersey

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Yesterday

Job Title: Genesys Cloud Contact Centre Admin Job Type: Contact Location: Newark, NJ Duration: Contract Start Date: Immediate About US At Vilwaa (, we are focused towards delivering IT services and solutions in Data Engineering, Cloud Infrastructure solutions , Digital Application Development, (IoT) - Internet of Things. Position: Genesys Cloud Contact Center Admin Location: Newark, NJ Job Description: - Minimum 3-5 years of application development experience implementing multichannel self-ser

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Third Party, Contract

Depends on Experience

Offshore Contact Center Quality Audit Consultant

Hybrid in Phoenix, Arizona

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8d ago

Job Description: We are seeking an experienced Offshore Contact Center Quality Audit Consultant to evaluate, monitor, and enhance the performance of our offshore customer service operations. This role will ensure that customer interactions meet company standards for quality, compliance, and customer satisfaction, while identifying opportunities for process improvements and training needs. The consultant will act as an independent partner, providing actionable insights to drive operational excel

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Contract

Up to $70

Cloud Contact Center Support Specialist

Woodlawn, Maryland

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Today

Please Note: It is an 100% Onsite position Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Key Required Skills: Experience in scripting to automate and streamline call center functions. Proven ability to support and implement call center services effectively. Familiarity with leading call center applications such as Amazon Connect and Genesys. Position Description: Responsible for providing technical and analytical support to several large contact center si

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Contract

Salary Range:$128638 - $138638 without benefits

Conversational AI Architect / Contact Center Consultant

Hybrid in Orlando, Florida

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Yesterday

Technical Architect Agentic, Conversational & Generative AI (Hybrid AI Focus) Orlando, FL Travel might Require up to 70%. Industry: Technology, Consulting, Financial Services, or AI Solutions About the Role We are seeking a visionary Technical AI Architect to lead our Agentic, Conversational, and Generative AI initiatives, with a focus on Hybrid AI orchestration across edge devices (AI PCs, smartphones), cloud, and on-premises infrastructure. This role will drive the strategy, design, and imple

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Contract, Third Party

Depends on Experience

Pega Lead System Architect (Healthcare Contact Center)

Alpharetta, Georgia

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Yesterday

Pega Lead System Architect Alpharetta, GA Onsite Job Summary: We are seeking an experienced Pega Lead System Architect (LSA) to lead the design and implementation of Pega-based solutions for our clients Contact Center initiatives. This role will focus on building scalable, patient/member-centric solutions that enhance customer experience, improve agent efficiency, and streamline healthcare operations. The LSA will set architectural standards, enforce best practices, and ensure high-quality, main

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Contract, Third Party

Depends on Experience

Contact Center Voice Consultant

San Antonio, Texas

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Yesterday

Job Title: Contact Center Voice Consultant Location: San Antonio/Plano, TX (Onsite) Expertise knowledge in UCCE, ICM, Cisco IPT with 10+ years of relevant experience Expertise in SIP protocol, SIP call flow and SIP troubleshooting Implementation experience and background Lead and Support Major Version upgrades and platform Migrations UCCE end to end troubleshooting Hands-on experience in SQL Queries Cisco Dialer experience and troubleshooting End to end coordination with TAC and 3P vendors Inci

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Third Party, Contract

$50 - $54

(CCaaS) Contact Center Architect

Troy, Michigan

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5d ago

(CCaaS) Contact Center Architect Location: Troy, MI (2 days onsite / week) Responsibilities: Lead and contribute to the overall solution designing for cloud-based Contact Center solutions along with knowledge of Quality monitoring, Workforce Management, Outbound Dialer, IVR and 3rd party application integration. Optimize the contact center solution to driver organizational objectives. Create architectural solution documents, LLD, HLD and define implementation phases for execution. Collaborat

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Third Party

Contact Center Data / AI Architect (OnPrem / CCaaS) (450751)

Hybrid

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3d ago

Contact Center Data / AI Architect | AI Strategy / OnPrem & CCaaS | 450751 DETAILS Location: Desert Ridge, AZ 85050 (onsite 3-days per week) Position Type: 6M C2H Hourly / Salary: flexible based on experience JOB SUMMARY Vaco Technology is currently seeking a Contact Center Data / AI Architect | AI Strategy / OnPrem & CCaaS for a 6M C2H opportunity, located in Desert Ridge, AZ (onsite 3-days per week). The Contact Center Data / AI Architect will join a team that advances cloud infrastructure, a

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Contract

$150

Pega Lead System Architect (Healthcare Contact Center)

Alpharetta, Georgia

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Yesterday

Title: Pega Lead System Architect (Healthcare Contact Center) Location: Alpharetta GA Onsite Role Job Description: Skill Matrix Skills Years of Exp Year Last Used Rating (Out of 10) Pega PRPC / Pega 8.x Development Pega Lead System Architect (CLSA) Pega Customer Service for Healthcare Healthcare Domain (Payer/Provider) Integration (REST/SOAP, CRM, CTI, EHR/EMR, DB) Job Summary: We are seeking an experienced Pega Lead System Architect (LSA) to lead the design and implementation of Pega-based solu

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Contract, Third Party

Depends on Experience

Need - Contact Center Engineer with Five9 - 12+ Months - Chicago, IL - PK

Chicago, Illinois

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3d ago

Title : Contact Center Engineer with Five9 Location : Cook County, Chicago, IL Duration : 12+ Months Rate : OPEN Visa Status : ANY In-Person Interview : No Relevant Experience (in Yrs.) : 10+ Detailed Job Description: Experience of Contact Center systems such as Contact Routing and CTI, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Call Recording, Workforce Management and Quality Assurance for multi-channel contact management of voice, email, chat, SMS messaging, etc. t

Easy Apply

Contract

Depends on Experience

Lead CCAI Architect- Contact Center solutions

Remote

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5d ago

100% Remote project Mandatory Skills: AI Cognitive . Lead CCAI Architect with a strong technical background and pre-sales expertise to design, implement, and lead the development of AI-driven Contact Center solutions that improve customer experience and operational efficiency. Deep understanding of conversational AI, cloud architectures, and contact center technologies, with the ability to innovate, lead high-performance teams, and support sales teams during the pre-sales process.

Easy Apply

Contract, Third Party

Depends on Experience

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Contact center jobs