Contact center Jobs

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Hybrid, Cloud Contact Center Architect - (Voice/Phone)

Taras Technology LLC

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Middletown, Pennsylvania, USA

Third Party, Contract

1 Week Onsite and 3 Weeks Remote in a Month at Middletown, Pennsylvania (Harrisburg) Project Information: This role is meant to design and implement the IVR services for UBOS and make updates to the current CBOS This person needs to be able to design, architect and implement IVR scripts Their primary function will be: Design the call center - incorporating as much AI as possible Assist in the move from Sysco on-prem to web version - understanding the target for FY27 is to move off Sysco to
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Posted 1 hour ago | Updated 1 hour ago

Contact Center Data and AI Architect

Jubilant Consulting

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Phoenix, Arizona, USA

Third Party, Contract

Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystem Having knowledge on contact center migration to CCaaS and build data solution surrounding the migration Define data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents. Collaborate with data architects
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Posted 3 days ago

Contact Center CSR

Pyramid Consulting, Inc.

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Remote

Contract

Immediate need for a talented Contact Center CSR. This is a 11+months contract opportunity with long-term potential and is located in Jefferson City, MO (Remote ). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-78752 Pay Range: $16 - $17/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Location : remote, however,
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Posted 3 days ago

Senior Manager, Client Services (HC Ops, Contact Center)

PMO Partners, LLC

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Remote

Contract

Senior Manager, Client Services Remote with travel up to 20% of the time Role Description Our Senior Managers in client services serve as leaders for both project teams and clients. Often viewed as a transitional role to leadership, this role usually comes with a learning curve. You'll learn to view entire client organizations, refine your general management skills, drive business decisions, and build our company s assets. Internally, Senior Managers have a seat and a voice at the leadership ta
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Posted 2 days ago

Director, Information Technology (Claims, Membership, Benefits, Provider and Contact Center) (Director IV)

CalOptima

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Orange, California, USA

Full-time

Director, Information Technology (Claims, Membership, Benefits, Provider and Contact Center) (Director IV) CalOptima CalOptima Health is seeking a highly motivated Director, Information Technology (Claims, Membership, Benefits, Provider and Contact Center) (Director IV) to join our team. The Director will be accountable for the Information Technology (IT) strategy and execution for Claims, Membership, Benefits, Provider and Contact Center applications. This position will work closely with busine
Posted 6 days ago

Product Owner (with Twilio/Contact Center experience) with Healthcare experience.

Reliable Software Resources

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Remote

Contract, Third Party

Position: Product Owner (with Twilio/Contact Center experience)-with Healthcare experience. Remote 6+ months Contract Qualifications: 7+ years of working experience as a Product Owner who is used to working in a high performing Scrum environment. 2+ years of consulting industry experience, with strong relationship management, and account management experience.Strong experience with Twilio/Contact Center.Highly proficient in collaborating with project stakeholders, end-users, business partners, a
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Posted 1 day ago | Updated 16 hours ago

Offshore Contact Center Quality Audit Consultant

U.S. Tech Solutions Inc.

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Phoenix, Arizona, USA

Contract

Job Description: We re seeking a detail-oriented and data-driven Contact Center Quality Audit Consultant to help elevate our customer support operations. In this role, you will evaluate customer interactions, identify coaching opportunities, and partner with offshore QA and operations teams to improve agent performance, ensure consistency in service delivery, and support a world-class customer experience. Responsibilities: Audit & Evaluate: Conduct daily audits of approximately 10 customer inter
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Posted 23 days ago

Conversational AI Architect / Contact Center Consultant

Shimento, Inc.

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Orlando, Florida, USA

Contract, Third Party

Technical Architect Agentic, Conversational & Generative AI (Hybrid AI Focus) Orlando, FL Travel might Require up to 70%. Industry: Technology, Consulting, Financial Services, or AI Solutions About the Role We are seeking a visionary Technical AI Architect to lead our Agentic, Conversational, and Generative AI initiatives, with a focus on Hybrid AI orchestration across edge devices (AI PCs, smartphones), cloud, and on-premises infrastructure. This role will drive the strategy, design, and imple
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Posted 9 days ago | Updated 20 hours ago

Lead Voice Engineer - Cisco Contact Center

Judge Group, Inc.

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Tucson, Arizona, USA

Contract

Location: Tucson, AZ Salary: $65.00 USD Hourly - $80.00 USD Hourly Description: Our client is currently seeking a seasoned Lead Voice Engineer to oversee the architecture, deployment, and support of enterprise voice and contact center systems, with deep expertise in Cisco Unified Communications Manager (CUCM). This role will lead strategic voice initiatives and ensure high availability and performance of voice infrastructure across the organization. This position is HYBRID in Tucson, AZ! Th
Posted 3 days ago | Updated 2 hours ago

Contact Center Business Systems Analyst

Corporate Systems Associates

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Remote

Contract

Job ID: S#5440 Contact Center Business Systems Analyst PLEASE NOTE: This is a 6 month Renewable Contract and needs to meet Client full-time conversion policies. Those dependent on a work permit sponsor now or anytime in the future (ie H1B, OPT, CPT, etc) do not meet Client requirements for this opening. This project is a GLOBAL modernization project of Contact Center so Mgr will prioritize experience with CRMs like Amazon Connect, SalesforceLead experience should include data flows and process
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Posted 2 days ago | Updated 1 day ago

MS Dynamics Contact Center migration Architect - REMOTE

NJTECH INC.

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Remote

Contract

We at NJTECH are focused on hiring highly skilled professionals who are excited by the opportunity to make a true impact on their careers as well as on our clients' business. We power our clients success and drive our consultants career growth. We are seeking an experienced and outstanding Solution Architect (MS Dynamics Contact Center) for one of our esteemed clients. Role: Solution Architect (MS Dynamics Contact Center) Location: REMOTE Lead the architectural design and implementation of MS
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Posted 37 days ago | Updated 9 days ago

Unified Communications/ Contact Center Subject Matter Expert

World Wide Technology

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No location provided

Full-time

QUALIFICATIONS: 5+ years of hands-on experience with UC/CC systems. Proven experience in the implementation and delivery of large-scale communication solutions. Solid understanding of networking, SIP, VoIP protocols, PSTN, SBCs, and cloud telephony. Experience with contact center platforms and features including IVR, routing, recording, analytics, and workforce management. Strong analytical, troubleshooting, and problem-solving skills. Excellent verbal and written communication skills, with the
Posted 1 day ago | Updated 2 hours ago

Customer Service Analysts/Contact Center Support - 100% Remote - Only W2 - Offer role

Empower Professionals

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Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually. Closed workspace (any room that can be closed by a door, office, bedroom, etc.) No shared living spaces unless living alone If the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.) Highspeed Internet verification (screenshot of bandwidth,
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Posted 1 day ago

Contact Center Bilingual Knowledge Manager - III

Dunhill Professional Search

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San Antonio, Texas, USA

Full-time

Job Description Researches and compiles technical data for use in documents or sections of documents such as manuals, procedures and specifications. Analyzes requirements of project to determine types of publications needed. Obtains data from independent observation, consultation with technical staff members or study of published materials and drawings. Ensures accuracy and completeness of technical documentation. Participates in general layout and manual organization. Ensures adherence to speci
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Posted 17 days ago | Updated 2 hours ago

Contact Center Platform Architect

Vaco by Highspring

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Phoenix, Arizona, USA

Contract

Now Hiring: Contact Center Data & AI Architect (Phoenix, AZ) Shape the future of AI-powered customer experience in the enterprise. Were supporting a major enterprise through a full-scale cloud contact center transformationand we need a seasoned Contact Center Architect who thrives at the intersection of data strategy, CCaaS migration, and AI enablement. If you're fluent in Genesys, Five9, NICE, or similar platformsand can design scalable data pipelines while partnering with AI/ML teams to build
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Posted 29 days ago | Updated 21 days ago

Contact Center Solution Architect - Manager -

Cognizant

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Phoenix, Arizona, USA

Full-time

About the role As a Lead Architect - Technology, you will make an impact by assessing the current Genesys architecture (InfoMart UCS GAAP SpeechMiner WFM Routing etc.) and design a migration roadmap to a CCaaS platform. In this role, you will: Work closely with IT customer service operations business teams and external CCaaS vendors Participate in vendor evaluations and selection process for CCaaS and AI solutions Assess the current Genesys architecture InfoMart UCS GAAP SpeechMiner WFM Routing
Posted 16 days ago | Updated 2 hours ago

Contact Center Analyst

Kforce Technology Staffing

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Remote or East Providence, Rhode Island, USA

Contract

RESPONSIBILITIES: Kforce has a client that is seeking a Contact Center Analyst in East Providence, RI. Summary: We're seeking a Contact Center Analyst to join a dynamic team supporting multiple enterprise contact centers. This role is critical in managing technical incidents, escalating system issues, and ensuring timely resolution of disruptions that impact business operations. The Analyst will work closely with internal teams and external service providers to support telephony systems and cor
Posted 10 days ago | Updated 1 hour ago

Contact Center Solution Architect - Manager -

Cognizant

•

Phoenix, Arizona, USA

Full-time

About the role As a Lead Architect - Technology, you will make an impact by assessing the current Genesys architecture (InfoMart UCS GAAP SpeechMiner WFM Routing etc.) and design a migration roadmap to a CCaaS platform. In this role, you will: Work closely with IT customer service operations business teams and external CCaaS vendors Participate in vendor evaluations and selection process for CCaaS and AI solutions Assess the current Genesys architecture InfoMart UCS GAAP SpeechMiner WFM Routin
Posted 16 days ago | Updated moments ago

Sr. Contact Center Solutions Engineer

KPG 99 Inc.

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US

Contract, Third Party

Job Title: Sr. Contact Center Solutions Engineer/ Voice Engineer Location: FORT LAUDERDALE, FL (Hybrid) Type: Contract About the Role: We are seeking a Contact Center Solutions Engineer with hands-on expertise in Cisco Webex Contact Center. You'll be the technical backbone of our customer experience infrastructure - building, optimizing, and maintaining scalable voice solutions that power agent productivity and seamless customer interactions. If you enjoy solving complex routing issues, fin
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Posted 13 days ago | Updated 16 hours ago

Contact Center Data / AI Architect (Genesys / Five9) (450714)

Vaco by Highspring

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Phoenix, Arizona, USA

Contract

Contact Center Data / AI Architect (Genesys / Five9) | 450714 DETAILS Location: Desert Ridge, AZ 85050 (onsite 3-days per week) Position Type: 12M Contract (w/ possibility to convert to fulltime) Hourly / Salary: flexible based on experience JOB SUMMARY Vaco Technology is currently seeking a Contact Center Data / AI Architect Genesys | AI Strategy / CCaaS Migration for a 12M contract opportunity located in Phoenix AZ (onsite 3-days per week). The Contact Center Data / AI Architect will lead th
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Posted 24 days ago | Updated 16 days ago