Contact center Jobs

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Contact Center Solution Architect

Stanley David and Associates

•

Phoenix, Arizona, USA

Full-time

Candidate must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration. Candidate must be able to : Assess the current Genesys architecture (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and design a migration roadmap to a CCaaS platform. Evaluate and recommend which components of Genesys should be migrated, retired, or replaced. knowledge of Routing Logic & WFM Analyze existing routing logic and translate it into equivalent
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Posted 12 hours ago

Contact Center Solution Architect

Ventures Unlimited

•

Phoenix, Arizona, USA

Full-time

Job Description: Job Title: Contact Center Solution Architect Experience Required - 8+ Years Roles & Responsibilities: Candidate must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration.Candidate must be able to :Assess the current Genesys architecture (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and design a migration roadmap to a CCaaS platform.Evaluate and recommend which components of Genesys should be migrated,
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Posted 3 days ago | Updated 14 hours ago

MS Dynamics Contact Center migration Architect - REMOTE

NJTECH INC.

•

Remote

Contract

We at NJTECH are focused on hiring highly skilled professionals who are excited by the opportunity to make a true impact on their careers as well as on our clients' business. We power our clients success and drive our consultants career growth. We are seeking an experienced and outstanding Solution Architect (MS Dynamics Contact Center) for one of our esteemed clients. Role: Solution Architect (MS Dynamics Contact Center) Location: REMOTE Lead the architectural design and implementation of MS
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Posted 5 days ago | Updated 15 hours ago

Cisco UCCE Contact Center Engineer

ASCII Group LLC

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Plano, Texas, USA

Third Party, Contract

Hello, We are looking for Cisco UCCE Contact Center Engineer. Please find the below mentioned job description and share your resume. Role: Cisco UCCE Contact Center Engineer Location: Plano, TX, Bethpage, NY Contract Job Description: Must Have: Cisco UCCE Engineer ICM scriptingSIP call flowsCUCM, Cisco Voice GatewaysCVPCCaaS platforms (e.g., Google CCAI, Genesys Cloud,) Required: 6-12 years of experience in Cisco UCCE environments, with expertise in ICM scripting. Solid understanding of SIP pr
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Posted 4 days ago

Executive Director, Bank Sales and Service Contact Center

USAA

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San Antonio, Texas, USA

Full-time

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Executive Director, S
Posted 1 day ago | Updated 23 hours ago

Executive Director, Bank Sales and Service Contact Center

USAA

•

Phoenix, Arizona, USA

Full-time

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Executive Director, S
Posted 1 day ago | Updated 23 hours ago

Workforce Planning Analyst Contact Center

Genius Road, LLC

•

Dallas, Texas, USA

Contract

Workforce Planning Analyst Contact CenterContract Length: 12 months + potential extensionLocation: Dallas, Texas Hybrid (3 days onsite downtown Dallas)Our client is seeking a Workforce Planning Analyst to support contact center operations by forecasting call volumes, analyzing performance data, and delivering actionable insights. In this role, you'll provide real-time reporting and scheduling analysis to help manage day-to-day service levels, staffing decisions, and long-term planning. The ideal
Posted 4 days ago

Genesys Cloud Contact Center SME

Brezo Business Solutions LLP

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Remote

Contract

We are hiring for a Genesys SME long term contractual job opportunity as posted below. Interested ! Please apply with your most updated resume. Title: Genesys Cloud Contact Center SME Location: Fully Remote Shift #: Mon Tues, Thurs-Fri ; 2am-12pm ET Duration: 1 yr Desired Start: June ASAP Requirements: Should be able to pass a drug screening, background check, and Public Trust Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implem
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Posted 18 days ago

IT Project Manager (Contact Center)

iSpace, Inc

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Denver, Colorado, USA

Contract

IT'S A W2-CONTRACT POSITION, NO C2C / 1099 Position Title: IT Project Manager (Contact Center) Location: Denver, CO is preferred (would be working 3 days/month onsite) Duration: 6 - 12+ Months with strong possibility of an extension through 2026. Required Skills and Expertise: 3+ years of project management experience.Experience in serving as a PM for complex Contact Center project initiatives. Expertise with NICE CXOne or a similar contract center platform is ideal. Strong project budgeting
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Posted 60+ days ago | Updated 13 days ago

Microsoft Contact Center Architect (Remote)

New York Technology Partners

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Remote

Third Party, Contract

Microsoft Contact Center Architect (Remote) Location: Remote Pay Rate: To be discussed Important Note: Background verification must be fully cleared prior to onboarding. Job Summary: As a Contact Center Architect, you'll lead solution design for enterprise-scale Microsoft Dynamics implementations. You'll drive strategy, oversee technical execution, and ensure seamless integrations that enhance customer experience. This role requires deep expertise in Microsoft Dynamics 365 and the Azure ecosyst
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Posted 4 days ago

Contact Center Omnichannel specialist with MS Teams for a global telecom firm

GTechNY

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Edison, New Jersey, USA

Full-time

A global audio/video firm is looking for a Contact Center specialist with strong VoIP and MS Teams proficiencies. You will work on our CCaaS product. You should be an expert in working with Contact Center environments, having a background in Contact Center as a Service. Strong cloud skills are also essential, with Azure and AWS. Our product integrates directly with MS Teams, so Teams skills are also fundamental for this role. You should have extensive experience with VoIP, SIP, PBX, Web Chat, an
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Posted 60+ days ago | Updated 3 days ago

Contact Center Supervisor

Automated Health Systems

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Pittsburgh, Pennsylvania, USA

Full-time

Job DescriptionGENERAL FUNCTION: The Contact Center Supervisor supplements the activities of the Assistant Contact Center Manager in developing and maintaining an organizational climate that facilitates attainment of the goals and objectives of the Massachusetts Contact Center and Support Services Project. This position is responsible for the assignment of work among all Contact Center staff, monitoring day-to-day operations, evaluating Five9 reports, enforcing company policy, and assisting with
Posted 2 days ago | Updated 19 hours ago

Contact Center Engineer, Senior

Blue Shield of California

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El Dorado Hills, California, USA

Full-time

Your Role We are seeking a technically skilled and collaborative Contact Center Engineer to support and optimize our Verint and Genesys Workforce Engagement platforms. This role is critical to ensuring the performance, reliability, and continuous improvement of our workforce engagement solutions?including Quality Monitoring, Workforce Management (WFM), Desktop Process Analytics (DPA), and Speech Analytics?within a Genesys-integrated contact center environment.The ideal candidate will bring stron
Posted 2 hours ago

Senior Reporting & Data Integration Engineer Contact Center Transformation Consultant

A2C

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Alpharetta, Georgia, USA

Full-time

Job DescriptionSenior Reporting & Data Integration Engineer Contact Center Transformation Consultant needed in Alpharetta, GA for a 12+ month contract position Description: Reporting DevelopmentContact Center is looking to recruit talent to support the Reporting Cloud Transformation initiative.Candidate should have vast experience working with design and implementation of Reporting as it relates to IVR and Routing call flows and service integration supporting various line of businesses including
Posted 2 days ago | Updated 7 hours ago

Senior Reporting & Data Integration Engineer Contact Center Transformation

A2C Consulting

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Alpharetta, Georgia, USA

Contract

Senior Reporting & Data Integration Engineer Contact Center Transformation Consultant needed in Alpharetta, GA for a 12+ month contract position Description: Reporting DevelopmentContact Center is looking to recruit talent to support the Reporting Cloud Transformation initiative.Candidate should have vast experience working with design and implementation of Reporting as it relates to IVR and Routing call flows and service integration supporting various line of businesses including mortgage, bank
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Posted 14 days ago | Updated 3 days ago

Project Manager (Implementation & Deployment for Contact Center Solutions)

Eliassen Group

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Anywhere, US

Full-time

Description: *100% Remote* Industry leading business communications & digital transformation organization seeking a talented Project Manager. This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis. Rate: $100,000k - $120,000k/year Responsibilities: The Project Manager (PM) is responsible for successful deployments of software and SIP solutions for the full Project Life
Posted 17 days ago | Updated 1 day ago

Contact Center Supervisor

Infinite Computer Solutions (ICS)

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Remote

Full-time

CMO Operations Supervisor Overview The Customer Service Supervisor/Operations Supervisor monitors the daily operations of a team responsible for triaging daily referrals, preparing and scheduling medical examinations. The Supervisor provides departmental leadership and supervision of contact center employees, and the position requires strong communication and leadership skills with the ability to prioritize and delegate effectively to ensure quality, customer experience and performance metrics
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Posted 60+ days ago | Updated 13 hours ago

Avaya Engineering Lead - Remote

The Brixton Group

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Remote

Contract, Third Party

Job Title: Avaya Engineering Lead Location: Remote Duration: 12+ Months (Possibilities of Extension) JD: As a Senior Network Engineer Avaya Contact Center, you will be joining a diverse and highly collaborative team fully staffed with all the essential roles necessary to make up a highly functioning team.Together we form the firm's Voice Services Contact center and support Platforms that allow the firm's employees to interact with each other no matter what part of the country in which they ar
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Posted 24 days ago | Updated 21 days ago

Business Systems Analyst - Contact Center Technology

AVA Consulting

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Remote

Contract

AVA Consulting is seeking a Business Systems Analyst - Contact Center Technology Location: Remote U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Job Description: We are looking for a seasoned Business Systems Analyst with deep experience in contact center technology, especially Genesys Cloud, and a strong track record of supporting or implementing back-office routing frameworks. In this role, you ll serve as a key partner t
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Posted 19 days ago | Updated 16 hours ago

Sales Executive / Business Development - Contact Center & Cloud Solutions

Sensiple Inc.

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Remote

Full-time

Sensipleis looking for an experienced and results-drivenBusiness Development Executivewith a strong background inSoftware Services, SaaS product sales, and Cloud-based Contact Center solutions. The ideal candidate will focus on identifying, engaging, and closing opportunities inCloud Contact Centerplatforms (Amazon Connect, Google CCAI, Genesys, Avaya, Azure Communication Services, etc.) and broaderCX transformation initiatives. Location: Remote Key Responsibilities: Generate new business oppor
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Posted 60+ days ago | Updated 3 days ago