Contact center Jobs

1 - 20 of 229 Jobs

Cloud Contact Center ArchitectJob Title - Cloud Contact Center Architect

Integrated Technology Strategies, Inc.Company Name - Integrated Technology Strategies, Inc.

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Remote

Third Party, Contract

Title: Voice/Phone and Cloud Contact Center Technology Architect Location: Remote. Candidate is required to be onsite for one week each month. Candidates must work EST time. Duration: 12+ Months Description of Duties Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of

Contact Center Platform Engineer (Genesys)Job Title - Contact Center Platform Engineer (Genesys)

CaresoftCompany Name - Caresoft

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Newark, New Jersey, USA

Contract

Job Title: Contact Center Platform Engineer (Genesys) Role: Senior Developer/Software Engineer (Genesys) Location: Newark, NJ Technical Skills Required: Genesys Cloud, AWS Lex, Lambda, NodeJS/ Python Experience Required: 5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc) 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On

AI Tech Lead with Contact CenterJob Title - AI Tech Lead with Contact Center

TekShapersCompany Name - TekShapers

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Stamford, Connecticut, USA

Full-time, Contract, Third Party

Position: AI Tech Lead with Contact Center exp Location : Hartford CT (Onsite) Type of Hire Long Term Contract Job Description: As an AI Tech Lead, you will be in charge of designing and implementing AI capabilities for a Contact Center platf-orm in a Healthcare Payer enterprise. You will work closely with Cloud and Machine Learning engineers, as well as the CRM development team to ensure the proper integration of AI technologies into the platf-orm. You will be responsible for the strategy, de

Offshore Contact Center Quality Audit ConsultantJob Title - Offshore Contact Center Quality Audit Consultant

U.S. Tech Solutions Inc.Company Name - U.S. Tech Solutions Inc.

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Phoenix, Arizona, USA

Contract

Job Description: We re seeking a detail-oriented and data-driven Contact Center Quality Audit Consultant to help elevate our customer support operations. In this role, you will evaluate customer interactions, identify coaching opportunities, and partner with offshore QA and operations teams to improve agent performance, ensure consistency in service delivery, and support a world-class customer experience. Responsibilities: Audit & Evaluate: Conduct daily audits of approximately 10 customer inter

Contact center data and AI EngineerJob Title - Contact center data and AI Engineer

Key Business Solutions, Inc.Company Name - Key Business Solutions, Inc.

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Phoenix, Arizona, USA

Third Party, Contract

Contact center data and AI Engineer Location: Phoenix, AZ Client: IBM End client: Amex Key skills: AI; Google Cloud Platform; AWS; Oracle; Genesys Required: Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystem Having knowledge on contact center migration to CCaaS and build data solution surrounding the migration Define data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption t

MS Dynamics Contact Center migration Architect - REMOTEJob Title - MS Dynamics Contact Center migration Architect - REMOTE

NJTECH INC.Company Name - NJTECH INC.

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Remote

Contract

We at NJTECH are focused on hiring highly skilled professionals who are excited by the opportunity to make a true impact on their careers as well as on our clients' business. We power our clients success and drive our consultants career growth. We are seeking an experienced and outstanding Solution Architect (MS Dynamics Contact Center) for one of our esteemed clients. Role: Solution Architect (MS Dynamics Contact Center) Location: REMOTE Lead the architectural design and implementation of MS

Contact Center Platform ArchitectJob Title - Contact Center Platform Architect

Vaco by HighspringCompany Name - Vaco by Highspring

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Phoenix, Arizona, USA

Contract

Now Hiring: Contact Center Data & AI Architect (Phoenix, AZ) Shape the future of AI-powered customer experience in the enterprise. Were supporting a major enterprise through a full-scale cloud contact center transformationand we need a seasoned Contact Center Architect who thrives at the intersection of data strategy, CCaaS migration, and AI enablement. If you're fluent in Genesys, Five9, NICE, or similar platformsand can design scalable data pipelines while partnering with AI/ML teams to build

Contact Center Data and AI Architect - GenesysJob Title - Contact Center Data and AI Architect - Genesys

Nasscomm, Inc.Company Name - Nasscomm, Inc.

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Phoenix, Arizona, USA

Contract, Third Party

Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystemHaving knowledge on contact center migration to CCaaS and build data solution surrounding the migrationDefine data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems.Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents.Collaborate with data architects to e

Customer Service Analysts/Contact Center Support - 100% Remote - Only W2 - Offer roleJob Title - Customer Service Analysts/Contact Center Support - 100% Remote - Only W2 - Offer role

Empower ProfessionalsCompany Name - Empower Professionals

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Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually. Closed workspace (any room that can be closed by a door, office, bedroom, etc.) No shared living spaces unless living alone If the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.) Highspeed Internet verification (screenshot of bandwidth,

Contact Center Bilingual Knowledge Manager - IIIJob Title - Contact Center Bilingual Knowledge Manager - III

Dunhill Professional SearchCompany Name - Dunhill Professional Search

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San Antonio, Texas, USA

Full-time

Job Description Researches and compiles technical data for use in documents or sections of documents such as manuals, procedures and specifications. Analyzes requirements of project to determine types of publications needed. Obtains data from independent observation, consultation with technical staff members or study of published materials and drawings. Ensures accuracy and completeness of technical documentation. Participates in general layout and manual organization. Ensures adherence to speci

Contact Center Data / AI Architect (OnPrem / CCaaS) (450751)Job Title - Contact Center Data / AI Architect (OnPrem / CCaaS) (450751)

Vaco by HighspringCompany Name - Vaco by Highspring

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Phoenix, Arizona, USA

Contract

Contact Center Data / AI Architect | AI Strategy / OnPrem & CCaaS | 450751 DETAILS Location: Desert Ridge, AZ 85050 (onsite 3-days per week) Position Type: 6M C2H Hourly / Salary: flexible based on experience JOB SUMMARY Vaco Technology is currently seeking a Contact Center Data / AI Architect | AI Strategy / OnPrem & CCaaS for a 6M C2H opportunity, located in Desert Ridge, AZ (onsite 3-days per week). The Contact Center Data / AI Architect will join a team that advances cloud infrastructure, a

Voice/Phone and Cloud Contact Center Technology ArchitectJob Title - Voice/Phone and Cloud Contact Center Technology Architect

Data-Core Systems, Inc.Company Name - Data-Core Systems, Inc.

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Remote

Full-time, Third Party

RESPONSIBILITIES Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of contact center supporting solutionsCreate detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seaml

Voice/Phone and Cloud Contact Center Technology ArchitectJob Title - Voice/Phone and Cloud Contact Center Technology Architect

Data-Core Systems, Inc.Company Name - Data-Core Systems, Inc.

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Remote

Full-time, Third Party

Healthcare Operations Contact Center Manager - RemoteJob Title - Healthcare Operations Contact Center Manager - Remote

Gainwell Technologies LLCCompany Name - Gainwell Technologies LLC

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Remote or Austin, Texas, USA

Full-time

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary We are seeking a dynamic and results-driven Contact Center Manager to oversee daily operations and play a critical role in impl

Contact Center Data / AI Architect (Genesys / Five9) (450714)Job Title - Contact Center Data / AI Architect (Genesys / Five9) (450714)

Vaco by HighspringCompany Name - Vaco by Highspring

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Phoenix, Arizona, USA

Contract

Contact Center Data / AI Architect (Genesys / Five9) | 450714 DETAILS Location: Desert Ridge, AZ 85050 (onsite 3-days per week) Position Type: 12M Contract (w/ possibility to convert to fulltime) Hourly / Salary: flexible based on experience JOB SUMMARY Vaco Technology is currently seeking a Contact Center Data / AI Architect Genesys | AI Strategy / CCaaS Migration for a 12M contract opportunity located in Phoenix AZ (onsite 3-days per week). The Contact Center Data / AI Architect will lead th

Sr. Contact Center Solutions EngineerJob Title - Sr. Contact Center Solutions Engineer

KPG 99 Inc.Company Name - KPG 99 Inc.

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Contract, Third Party

Job Title: Sr. Contact Center Solutions Engineer/ Voice Engineer Location: FORT LAUDERDALE, FL (Hybrid) Type: Contract About the Role: We are seeking a Contact Center Solutions Engineer with hands-on expertise in Cisco Webex Contact Center. You'll be the technical backbone of our customer experience infrastructure - building, optimizing, and maintaining scalable voice solutions that power agent productivity and seamless customer interactions. If you enjoy solving complex routing issues, fin

Contact Center Data / AI Architect (OnPrem / CCaaS) (450751)Job Title - Contact Center Data / AI Architect (OnPrem / CCaaS) (450751)

Vaco by HighspringCompany Name - Vaco by Highspring

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Phoenix, Arizona, USA

Contract

Healthcare Operations Contact Center Manager - RemoteJob Title - Healthcare Operations Contact Center Manager - Remote

Gainwell Technologies LLCCompany Name - Gainwell Technologies LLC

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Remote or Dallas, Texas, USA

Full-time

Healthcare Operations Contact Center Manager - RemoteJob Title - Healthcare Operations Contact Center Manager - Remote

Gainwell Technologies LLCCompany Name - Gainwell Technologies LLC

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Remote or Houston, Texas, USA

Full-time

Contact Center Omnichannel specialist with MS Teams for a global telecom firmJob Title - Contact Center Omnichannel specialist with MS Teams for a global telecom firm

GTechNYCompany Name - GTechNY

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Edison, New Jersey, USA

Full-time

A global audio/video firm is looking for a Contact Center specialist with strong VoIP and MS Teams proficiencies. You will work on our CCaaS product. You should be an expert in working with Contact Center environments, having a background in Contact Center as a Service. Strong cloud skills are also essential, with Azure and AWS. Our product integrates directly with MS Teams, so Teams skills are also fundamental for this role. You should have extensive experience with VoIP, SIP, PBX, Web Chat, an