Contact center Jobs

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Financial Intelligence Analyst

Seneca Resources, LLC

•

Winchester, Virginia, USA

Contract

We would like candidates that have experience with filing BSA/AML SARs and using the transaction monitoring tool Verafin. Description To perform research and analysis of Client account activity to identify red flags and suspicious activity. Create and maintain Suspicious Activity Reports (SARs). Maintain knowledge of BSA/AML history, regulations, and industry guidance. Support Business Units staff, particularly Branch and Contact Center, in complying with established BSA/AML policies and proced
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Posted 2 days ago | Updated 2 days ago

Software Development-Conversational AI/IVR Technical Manager

Dexian DISYS

•

Charlotte, North Carolina, USA

Contract

As a SOFTWARE DEVELOPMENT MANAGER, you will be responsible for overseeing the development and implementation of conversational AI and IVR solutions. You will lead a diverse team of engineers and developers, working collaboratively to design, develop, and deploy AI-driven conversational interfaces. WHAT OUR SOFTWARE DEVELOPMENT MANAGERS ENJOY MOST Lead and manage a team of 5+ full-time employees and 10+ contractors. Foster a collaborative and productive work environment. Provide mentorship and c
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Posted 1 day ago | Updated 7 hours ago

Software Engineering Senior Advisors- Hybrid

Cigna

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Remote or Morris Plains, New Jersey, USA

Full-time

The job profile for this position is Software Engineering Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Write and modify complex software application programs, and lead work groups responsible for software development, design, documentation, troubleshooting, and quality testing of contact center applications.Support and enhance applications used by consumers and internal call center agents.Assist in preparing for the adoptio
Posted 34 days ago | Updated 2 hours ago

AWM, Marcus by Goldman Sachs, Legal Document Review, Vice President, Richardson, TX/Draper, UT

Goldman Sachs, Inc.

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Richardson, Texas, USA

Full-time

Job Description Wealth Management Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer busin
Posted 6 days ago

Amazon Connect/Systems Engineer

Eliassen Group

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Merrimack, New Hampshire, USA

Contract

Description: Come and join our team that provides the company with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle
Posted 20 days ago | Updated 2 hours ago

Remote Customer Service Representative Supporting Veterans!

Infinite Computer Solutions (ICS)

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Remote

Contract

Position: CSR Location: Remote Timing of work 6:00 AM to 7:00 PM in Pacific Time Zone (8-hour rotational shift) Monday to Saturday (Rotational 5 days per week ) JD: The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general inquiries from Veterans on the MDE process and Vete
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Posted 60+ days ago | Updated 15 days ago

Network Engineer - Shipboard

Pantheon Data

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Washington, District of Columbia, USA

Full-time

Company Overview Pantheon Data (a Kenific Holding company) is a private, small business based in the Washington, DC, area. Pantheon Data was founded in 2011, initially providing acquisition and supply chain management services to the US Coast Guard. Our service offerings have grown in the past ten years, including infrastructure resiliency, contact center operations, information technology, software engineering, program management, strategic communications, engineering, and cybersecurity. We ha
Posted 11 days ago | Updated 1 day ago

Senior Consultant, IT Architecture - United States

Bravo Technical Resources

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Alabama, USA

Contract

Senior Consultant, IT Architecture Location: 100% Remote Hours: Standard work hours, 8:00 AM - 5:00 PM ACCOUNTABILITIES Implements technical solutions and management processes to achieve overall objectives by implementing systems or enterprise-wide solutions using the company's or a third party's hardware/software products, processes, and methodologies. Integrates solutions and strategies within the customer environment, based on analysis of customer business goals, objectives, needs, and exis
Posted 60+ days ago | Updated 3 hours ago

Senior Technical Release Manager

Concentrix CVG Customer Management Group Inc

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Lenexa, Kansas, USA

Full-time

Job Title: Senior Technical Release Manager Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that wo
Posted 5 days ago | Updated 11 hours ago

Senior Systems Engineer

Eliassen Group

•

Westlake, Texas, USA

Contract

Description: **Hybrid | Westlake, TX** Come and join our team that provides our client with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovat
Posted 23 days ago | Updated 2 hours ago

Sr Software Engineer II (Salesforce)

Principal Financial Group

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Des Moines, Iowa, USA

Full-time

What You'll Do We're looking for an experienced, Senior Software Engineer to join our Workplace Personal Investing team. As we embark on building an innovative greenfield platform, we are seeking an experienced Technical solutions leader (individual contributor) to design, develop, and maintain software solutions that support wealth management platforms and client-facing applications specifically for our advising and servicing platform, enabling omni-channel, AI-powered, and deeply integrated s
Posted 7 days ago | Updated 2 hours ago

Technical Program Manager - Digital Authentication Services

Concentrix CVG Customer Management Group Inc

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US

Full-time

Job Title: Technical Program Manager - Digital Authentication Services Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner
Posted 5 days ago | Updated 11 hours ago

UAT Tester

Strategic Staffing Solutions

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Charlotte, North Carolina, USA

Full-time, Contract

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING! This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below. Beware of scams. S3 never asks for money during its onboarding process. Job Title: UAT Tester Location: Charlotte, Minneapolis, Chandler, Des Moines, Dallas Duration: 6+ months Hybrid Work Job ref# 242469 Job Description: Analyze business requirements and functional system de
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Posted 25 days ago | Updated 2 hours ago

Analytics Consultant

Judge Group, Inc.

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Charlotte, North Carolina, USA

Contract

Location: Charlotte, NC Salary: $46.00 USD Hourly - $50.00 USD Hourly Description: Job Title: Senior Systems Quality Assurance Analyst (UAT Tester - Analytics) Location: Charlotte, NC (Hybrid - 3 days in office) About the Role We are seeking a Senior Systems Quality Assurance Analyst to join our Analytics team as part of a pilot program. In this role, you will ensure that updates to IVR/IVA applications align with business requirements and deliver a seamless customer experience. You will c
Posted 22 days ago | Updated 11 hours ago

Senior Android Developer

Concentrix CVG Customer Management Group Inc

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Lenexa, Kansas, USA

Full-time

Job Title: Senior Android Developer Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, hel
Posted 1 day ago | Updated 11 hours ago

AVP, Service Desktop Tools and Continuous Improvement

LPL Financial

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Indian Land, South Carolina, USA

Full-time

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what's possible with LPL Financial. Job Overview: The Assistant Vice President (AVP) of Service Desktop Tools will lead and manage
Posted 6 days ago

Senior DevOps Engineer

Concentrix CVG Customer Management Group Inc

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Greenwood Village, Colorado, USA

Full-time

Job Title: Senior DevOps Engineer Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helpi
Posted 26 days ago | Updated 11 hours ago

Data Scientist Principal - Bank AI/ML

USAA

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San Antonio, Texas, USA

Full-time

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Data Scientist Principal,
Posted 2 days ago

IT Manager

Concentrix CVG Customer Management Group Inc

•

US

Full-time

Job Title: IT Manager Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies
Posted 20 days ago | Updated 11 hours ago

Director, Global Sales Support

Concentrix CVG Customer Management Group Inc

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US

Full-time

Job Title: Director, Global Sales Support Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that work
Posted 46 days ago | Updated 11 hours ago