Contact center Jobs in Atlanta, GA

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Supervisor - Contact Center .NET Application Development

Synergis

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Atlanta, Georgia, USA

Full-time

Supervisor Contact Center Application Development Atlanta, GA or Chicago, IL Direct Hire JOB SUMMARY This position is responsible for the Contact Center, and My Account technology group within the customer technology pillar for applications used by Distribution Operations for our state regulated Local Distribution Companies (LDCs). This includes full software development lifecycle of end-to-end Contact Center, and My Account technology program and project delivery, and Contact Center, and My Ac
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Posted 60+ days ago | Updated 1 day ago

Senior Network Engineer Avaya Contact Center

The Brixton Group

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Remote

Contract

Job Title: Senior Network Engineer Avaya Contact Center Location: Remote Duration: 12+ Months (Possibilities of Extension) JD: As a Senior Network Engineer Avaya Contact Center, you will be joining a diverse and highly collaborative team fully staffed with all the essential roles necessary to make up a highly functioning team. Together we form the firm's Voice Services Contact center and support Platforms that allow the firm's employees to interact with each other. Monitor assigned telecommuni
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Posted 16 days ago

senior Contact Center Developer

ISite Technologies Inc

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Remote

Full-time, Third Party

Job Overview As a senior Contact Center Developer, you will be responsible for the analysis, design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms for large MMIS (Medicaid Management Information System) systems with minimal supervision. As part of the team, you will have the opportunity to shape scalable, high-performing contact center applications, improve operational efficiencies, and enable better outcomes for Medicaid stakeholders across the states
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Posted 1 day ago

Associate Director, IT/Cloud Consulting, Contact Center Consultant

Kyndryl

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Remote or New York, New York, USA

Full-time

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role We are seeking a highly skilled and experienced Service Desk and Contact Center Technical Expert to join our team. The ideal candidate will hav
Posted 47 days ago | Updated 7 hours ago

Senior Director, IT Service Desk (Contact Center) Hybrid

Kaiser Permanente

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Remote or Corona, California, USA

Full-time

Description: This person must reside in a state where Kaiser Permanente does business. This includes CA, OR, WA, CO, HI, MD, VA, DC, GA. Job Summary: In addition to the responsibilities listed below, this Senior Director position is also responsible for leading and overseeing 24/7 IT Service Desk operations, ensuring the delivery of high-quality support for applications, infrastructure, and systems across the organization. This role will focus on achieving first contact resolution, managing del
Posted 51 days ago | Updated 7 hours ago

Remote Contact Center Project Manager with BPO Call Center Operations and IT Consulting background exp.

Infinite Computer Solutions (ICS)

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Remote

Full-time

Job Descriptions : Job Description: Project Manager BPO Operations Position Overview We are seeking an experienced Project Manager to oversee the recruitment, training, retention, and performance management of BPO agents supporting Medical Disability Examinations project. The role requires strong project management expertise, and the ability to collaborate with multiple internal and external stakeholders to ensure seamless operations. Key Responsibilities Recruitment & Staffing Management Over
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Posted 60+ days ago | Updated 11 days ago

Lead Consultant in Genesys Contact Centre Platform

Cozy Systems Inc

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Atlanta, Georgia, USA

Full-time

Experience: 9+ years Job Description: 1. Client communication 2. Requirement collection with Business Team. 3. To prepare solution Architecture. 4. Involve in the design and development phase of the project 5. Team Coordination Skills: 1.Experience in Genesys cloud (Must). 2.Experience in any other Contact Centre such as Avaya / Cisco.
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Posted 20 hours ago

Sr Business Systems Analyst - Genesys Cloud CX

AVA Consulting

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Remote

Contract

AVA Consulting is seeking a Sr Business Systems Analyst - Genesys Cloud CX Location: Remote - US U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Job Description: The Senior Business Systems Analyst will design, implement, and optimize contact center routing solutions in a global enterprise, focusing on Genesys Cloud CX. The role involves: Contact Center Channels & Design Creating advanced, multi-channel workflows to deliver o
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Posted 1 day ago | Updated 1 hour ago

Need - Senior Amazon Connect Developer - Remote

iCUBE Solutions

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Remote

Contract, Third Party

Job Title: Senior Amazon Connect Developer (Voice Connect) Location: Remote Duration: 6 Months Summary Description of Position: System Management: ** Oversee the administration, configuration, and maintenance of Amazon Connect instances. Ensure system reliability, scalability, and efficiency.Problem Solving: ** Identify, diagnose, and resolve technical issues, including network, integration, and application problems.Continuous Improvement: ** Propose and implement system enhancements, including
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Posted 35 days ago | Updated 21 hours ago

IT Project Manager

Rezult Group, Inc

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Remote

Contract

The Rezult Group prides itself on presenting IT professionals with prestigious opportunities nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently, we are searching for a Project Manager to fulfill a contract opportunity with one of our large, national healthcare customers! We are speaking with candidates with a minimum of: 5+ years IT PM experienceExperience with contact center consolidation, Nice CXone preferred, Avaya, TopDesk, GenesysE
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Posted 16 days ago

Senior Amazon Connect Consultant

Critical River, Inc.

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Remote

Contract

Title:Amazon Connect Consultant Location: Remote Duration: 6+Months Job Description: Amazon Development with Amazon Connect experience. Must know the architecture of the application and be able to speak to it in depth and possible surrounding contributory Amazon apps/services. Translate customer requirements into contact center design, leveraging best practices and provide Optimized solutions. Design and lead Implementation of Amazon Connect processes including new/modifications to the applicati