Contact center Jobs in Miami, FL

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MS Dynamics Contact Center migration Architect - REMOTE

NJTECH INC.

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Remote

Contract

We at NJTECH are focused on hiring highly skilled professionals who are excited by the opportunity to make a true impact on their careers as well as on our clients' business. We power our clients success and drive our consultants career growth. We are seeking an experienced and outstanding Solution Architect (MS Dynamics Contact Center) for one of our esteemed clients. Role: Solution Architect (MS Dynamics Contact Center) Location: REMOTE Lead the architectural design and implementation of MS
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Posted 17 days ago | Updated 1 day ago

Genesys Cloud Contact Center SME

Brezo Business Solutions LLP

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Remote

Contract

We are hiring for a Genesys SME long term contractual job opportunity as posted below. Interested ! Please apply with your most updated resume. Title: Genesys Cloud Contact Center SME Location: Fully Remote Shift #: Mon Tues, Thurs-Fri ; 2am-12pm ET Duration: 1 yr Desired Start: June ASAP Requirements: Should be able to pass a drug screening, background check, and Public Trust Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implem
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Posted 30 days ago

Customer Service Analysts/Contact Center Support : Remote

Empower Professionals

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Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote (The candidates should be located in any of these states: Alaska, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia and Wisconsin) Duration: 12+ Months Pay rate: $13.50/hr. W2 (on our W2, max) Note: Remote worker verification process
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Posted 3 days ago | Updated 2 days ago

Business Systems Analyst - Contact Center Technology

AVA Consulting

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Remote

Contract

AVA Consulting is seeking a Business Systems Analyst - Contact Center Technology Location: Remote U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Job Description: We are looking for a seasoned Business Systems Analyst with deep experience in contact center technology, especially Genesys Cloud, and a strong track record of supporting or implementing back-office routing frameworks. In this role, you ll serve as a key partner t
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Posted 30 days ago | Updated 23 hours ago

Project Manager (Implementation & Deployment for Contact Center Solutions)

Eliassen Group

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Anywhere, US

Full-time

Description: *100% Remote* Industry leading business communications & digital transformation organization seeking a talented Project Manager. This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis. Rate: $100,000k - $120,000k/year Responsibilities: The Project Manager (PM) is responsible for successful deployments of software and SIP solutions for the full Project Life
Posted 28 days ago | Updated 4 hours ago

Remote-Customer Service Analysts/Contact Center Support-CH

Empower Professionals

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Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually. Closed workspace (any room that can be closed by a door, office, bedroom, etc.) No shared living spaces unless living alone If the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.) Highspeed Internet verification (screenshot of bandwidth,
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Posted 37 days ago | Updated 18 hours ago

Sales Executive / Business Development - Contact Center & Cloud Solutions

Sensiple Inc.

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Remote

Full-time

Sensipleis looking for an experienced and results-drivenBusiness Development Executivewith a strong background inSoftware Services, SaaS product sales, and Cloud-based Contact Center solutions. The ideal candidate will focus on identifying, engaging, and closing opportunities inCloud Contact Centerplatforms (Amazon Connect, Google CCAI, Genesys, Avaya, Azure Communication Services, etc.) and broaderCX transformation initiatives. Location: Remote Key Responsibilities: Generate new business oppor
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Posted 60+ days ago | Updated 21 hours ago

Contact Center Supervisor

Infinite Computer Solutions (ICS)

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Remote

Full-time

CMO Operations Supervisor Overview The Customer Service Supervisor/Operations Supervisor monitors the daily operations of a team responsible for triaging daily referrals, preparing and scheduling medical examinations. The Supervisor provides departmental leadership and supervision of contact center employees, and the position requires strong communication and leadership skills with the ability to prioritize and delegate effectively to ensure quality, customer experience and performance metrics
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Posted 60+ days ago | Updated 11 days ago

Project Manager with Genesys & Datawarehouse

AmmaluIT

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Remote

Contract, Third Party

Project Manager with Genesys and Data Warehouse Remote 12+ Months Long Term Contract Data ware housing exp is a must. Genesys cloud. 60%- 70% business. 40% technical. Capable of running a project. Required qualifications: Strong cross-functional communication skills, both business and IT Technical project management and ownership Change control and testing management Enterprise data warehouse experience Business operational and historical reporting Preferred qualifications: Contact center exper
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Posted 1 day ago

Project Coordinator

NexZen Tek Solutions Inc

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Remote

Third Party, Contract

Role: Project Coordinator Location: Remote Job Description: Project Coordinator with CX exp UcaaS or CCaaS even Voice, Unified Communications, Cisco Contact center is good enough
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Posted 18 days ago

Technical Product Owner (Twilio IVR Must in Current Project) | Full Time | Remote | 15+ Years

Anagha Techno Soft

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Remote

Full-time

Job Title:Technical Product Owner (Twilio IVR Must in Current Project) Job Description:We are seeking a highly experienced and technically strong Technical Product Owner with hands-on experience in Twilio IVR (in current project) to lead initiatives for a key client project. This role demands both technical depth and stakeholder management strength in a remote, high-performance environment. Key Responsibilities:Lead product ownership of Twilio IVR initiatives with complete understanding of cal
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Posted 4 days ago

Genesys Developer

Technet

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Remote

Third Party, Contract

Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver
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Posted 9 days ago

UC Engineer III

Chewy

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Plantation, Florida, USA

Full-time

Our Opportunity At Chewy, it is our mission to be the most trusted and convenient destination for pet parents and partners everywhere! We have evolved into an innovative Fortune 500 industry leader. We are looking for a Contact Center Engineer to join Chewy's Unified Communications team, focused on the design, implementation, and delivery of Genesys Cloud CX solutions! This role is critical in supporting our enterprise-wide Omnichannel migration initiative, delivering seamless customer experien
Posted 49 days ago | Updated 4 hours ago

Cisco ICM/IPCC Analyst

Kforce Technology Staffing

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Coral Gables, Florida, USA

Contract, Third Party

RESPONSIBILITIES: Kforce has a client in Coral Gables, FL that is seeking a Cisco ICM/IPCC Analyst. Job Summary: The Cisco ICM/IPCC Analyst is responsible for the configuration, administration, maintenance, and troubleshooting of Cisco Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) systems within the company. This role ensures the efficient operation of contact center solutions to support the company's customer service efforts. Responsibilities: * Configure, administe
Posted 60+ days ago | Updated 1 hour ago

Genesys CX Architect (IVR)

Resource Point LLc

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Remote

Contract, Third Party

Title: Genesys CX Architect (IVR) Location: Remote Duration: 12 months with possible extension. Technology Consultant Job Description: Plan, develop, test and implement Contact Center solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Maintain the broadest range and depth of knowledge in the Contact Center re
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Posted 15 days ago

CCaaS Advisor(Amazon Connect exp)

Telus International Digital Solutions LLC

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Remote

Full-time, Third Party

Job Title: CCaaS Advisor Expert Messaging & Strategy (Amazon Connect exp is important to have) Location: Remote ( Canada) Type: Full-Time - (Keep it Competitive) Job Summary: We are seeking a CCaaS Advisor with expertise in messaging capabilities to support strategic initiatives and business transformation. In this client-facing role, you will help organizations design and implement CCaaS strategies that align with their goals, enhance customer engagement, and optimize operational performance. A
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Posted 8 days ago | Updated 8 days ago

Technical Lead / Architect - CCaaS implementation for BCX

Telus International Digital Solutions LLC

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Remote

Full-time, Third Party

Role Overview: We are seeking a talented and experienced Solution Architect and Technical Lead to spearhead the CCaaS (Contact Center as a Service) implementation for our prestigious clients. This role will require a deep understanding of contact center technologies, cloud-based solutions, and the ability to lead a team of technical experts to deliver top-notch implementations. Key Responsibilities:Requirement Gathering: Work closely with clients to understand their business needs and requiremen
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Posted 3 days ago

AVAYA Technical Program Manager

Brezo Business Solutions LLP

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Remote

Contract

Job Title: AVAYA Technical Program ManagerLocation: RemoteDuration : 1-2 years About the Role:We are looking for a highly skilled Technical Program Manager (TPM) with deep expertise in AVAYA contact center technologies and a strong track record of managing telephony transitions and transformations. This is a strategic and hands-on role, requiring exceptional program leadership, stakeholder management, and technical fluency across the AVAYA ecosystem. Key Responsibilities:Lead the end-to-end tra
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Posted 9 days ago

CCaaS Business Analyst with Genesys Experience

Visionary Innovative Technology Solutions

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Remote

Full-time

Role: CCaaS Business Analyst ( Genesys, Five9, Amazon Connect, Zendesk, Nice etc) <>Location: US and Canada (100% Remote)Duration: Full Time <>Job Summary:The Business Analyst will play a crucial role in building and defining the requirements for the launch of the Genesys Contact Center as a Service (CCaaS) solution. This role involves working closely with stakeholders to gather, analyze, and document business requirements, ensuring that the implementation aligns with organizational goals and c
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Posted 9 days ago | Updated 22 hours ago

CX Architect (IVR)

Genius Business Solutions

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Remote

Third Party, Contract

Are you a passionate IT trailblazer a growth-focused, problem-solver who takes full ownership of your work, wants to collaborate & co-create with fellow IT experts, innovate, learn new skills, create new solutions & drive your career to the pinnacle of your potential? If so, you will love working with our Sales Team we are constantly innovating to create breakthrough solutions for our client s growth through a vibrant, fun team culture. Featured in CNBC, Digital Journal, Fox News & CIO Review, G
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Posted 9 days ago | Updated 1 day ago