Customer service Jobs in Massachusetts

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Pega LBA

Blue Rose Technologies LLC

Remote

Contract

Pega LBA (Lead Business Architect) 6-12 months Remote with some travel to TX or CA The ideal candidates would have the following project experience: Customer Service with Genesys CTIConstellationKnowledge BuddyReportingBlueprint

OpenText VIM Support Analyst

Stellar IT Solutions

Remote or Miami, Florida, USA

Full-time, Part-time, Contract, Third Party

Job Title: OpenText VIM Support Analyst Job Location: Remote Interview: 1 and done Job Duration: 6 Months Rolling Overview: We are seeking an experienced OpenText VIM Support Analyst to provide day-to-day operational support for a global VIM environment. This role involves monitoring system performance, troubleshooting issues, and resolving incidents in coordination with business and IT teams. The ideal candidate will be well-versed in VIM workflows, configurations, and user support, and dem

Security Specialist/Analyst (Part-time)

Elegant Enterprise Wide Solutions

Connecticut, USA

Part-time, Third Party

Qualifications & Experience: Experience in cybersecurity and compliance, specifically related to information technology systems. Knowledge of privacy regulations (e.g., FERPA, HIPAA, GLBA) and industry standards (e.g., PCIDSS). Experience in conducting security reviews and vulnerability testing. Understanding of network security practices for on-premise and hybrid cloud environments. Skillset: Strong diagnostic and problem-solving skills. Excellent communication skills to interact with users an

ServiceNow Business Process Consultant

Alldus International Consulting Limited

Remote

Contract

Alldus is hiring on behalf of a leading organization to hire an experienced ServiceNow Business Process Consultant with deep expertise in Customer Service Management. This is a high-impact role focused on optimizing customer service and field service workflows using the ServiceNow platform. Responsibilities: Analyze business needs and translate them into optimized ServiceNow CSM workflows.Collaborate with stakeholders to streamline and improve field service operations.Create detailed process map

Remote SAP OTC Functional Consultant Full-Time or Part-Time

CapB InfoteK LLC

Remote

Contract

For one of our ongoing Remote project we are looking for a SAP OTC Functional consultant who will engage with functions within Supply Chain and Customer Service, such as Supply Chain Planning, Distribution, Order-to-Cash, and Operations, to solve business problems with technology and process improvements. Skills: 5+ years' experience implementing Order-to-Cash solutions in SAP S4/HANA ERP2 or more implementations or robust experiences with design, configuration of OTC applications and overall pr

Full-Stack Developer - Java - JavaScript - Vue

Trident Solutions

Remote

Contract

We have a remote full-stack developer opportunity based on the east coast, working east coast hours. This requires U.S Citizenship! Must Have at least 4 years development experience with a related technical degree. If no technical degree, then must have 8 years experience. Required Technologies: JavaScript Framework (VueJs)Java Application DevelopmentContainer Application DevelopmentWeb deployment technologies.Nice To Have: WebSphere LibertyNodeJSExperience with developing micro services Day to

EpicCare Ambulatory Analyst|

Araxis Systems Inc

Remote

Full-time

Location : Indianapolis, IN. Job Type : Remote/ required some travels Required some travels Current locations in Indiana: Indianapolis, Greencastle, Monrovia, Munster, Lafayette, Kokomo, Carmel Current locations in Illinois: Olympia Fields Skill Set Most recruited for: 4 or more Must have Skills: 2+ yrs of Epic Community Connect EpicCare Ambulatory builder experience 2+ yrs of Implementation and support experienceReporting, SlicerDicer, Dashboard knowledgeUnderstanding of Security assessment

BPO Project Manager

Radiant System, Inc

Remote

Contract

Location: Addison, TX (Remote) Description: A BPO (Business Process Outsourcing) Project Manager oversees outsourced business operations such as customer service, back-office work, or IT services that are often handled by third-party vendors or offshore teams. Their job is to ensure the outsourced work runs smoothly, meets deadlines, stays within scope, and satisfies client expectations. Think of them as the bridge between the client and the BPO provider, making sure everyone is on the same pag

SAP ISU Architect

Avance Consulting

Remote

Full-time

SAP ISU Architect Remote Job DescriptionBasic Qualifications: Define and lead the overall SAP ISU architecture strategy for utility programs and projects. Collaborate with business stakeholders to gather requirements and translate them into scalable SAP ISU solutions. Provide architectural oversight across the project lifecycle including design, integration, testing, deployment, and support. Ensure alignment of SAP ISU architecture with enterprise IT standards and long-term business objectives.

Software Engineer/ .Net (Remote)

CSI Companies

Remote

Contract

Software Engineer/ .Net (Remote) CSI companies is hiring an experienced .Net Engineer who loves to write code and is excited by technical challenges. In this role the .Net Engineer will work in a collaborative team environment to design and build customer facing products! Required Experience: 7+ years of experience in a .Net Development and Engineer role Or 5+ years of experience in a .Net role AND a Master's degree7+ years .Net, angular and SQL experience required 5+ years' experience on the

Helpdesk Technician I

Stefanini

Remote

Full-time

Job Responsibilities: Provide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Additional Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this clas

IT Desktop Support

Daddy Recruiter LLP

Remote or Columbia, South Carolina, USA

Full-time

Job tile: IT Field Technician Duration: 3-month contract to hire Location: Remote, but need to be in area to go onsite if needed Columbia SC 29201. Market is North and South Carolina Greater Columbia SC, Greater Charlotte NC, and Charleston SC. Applicant must be in of these areas. Hybrid Work from Home - Provide in-person and/or remote technical support to employees and sales agents nationally and perform on-site repairs in supported corporate offices (Coldwell Banker) branch offices as needed.

Epic Revenue Cycle Analyst

Evoke Technologies

Remote

Contract

Title: Epic Revenue Cycle Analyst Location: Remote Length: 12 Months Responsibilities The Epic Analyst is responsible for coordinating and participating in aspects of systems analysis, planning, design, development, testing, and implementationThis individual will be responsible for understanding hospital workflows, processes, policies and business operations and will participate in planning related to future workflowsThe analyst coordinates the completion and follow-up of change and enhancement

ServiceNow Developer

iSpace, Inc

Remote

Contract

Job Title: ServiceNow Developer Location: 100% Remote Contract Duration - 6 Months Contract with a possibility of an extension Pay rate $50 Per hr on W2 We are looking for a ServiceNow Developer to join our client s dynamic and growing organization. The primary goal for this position will be to assist in development and administration of ServiceNow. The ServiceNow Developer will provide tools and resources necessary for successful implementation and use of industry best practices including bu

Business Development Manager (Embedded Computing Solutions)

DFI AMERICA LLC

Remote

Full-time

About DFI AMERICA DFI AMERICA, a subsidiary of DFI Inc., is a publicly listed Taiwanese company specializing in embedded computing solutions. With decades of industry expertise, we deliver high-quality embedded boards (SBCs, COM modules) and Box PCs tailored to meet diverse industrial and commercial demands. Our commitment to exceptional products and outstanding customer service has positioned us as a trusted global partner. Position Overview We are seeking an experienced and motivated Business

Senior Software Developer

Seneca Resources, LLC

Remote

Full-time

The primary responsibility of the Sr. Software Engineer is to analyze, design, code, and test new enhancements. This team member will also be responsible for bug fixes and improvements. This will include working with the Product Owner to get details and expected results, along with collaborating with other team members. The team encourages design input and creativity and is looking for a great person to be a member of this team! What will I do as a Sr. Software Engineer working on the Team?

Senior Cobol Application Developer

Lucid Technologies

Remote

Contract

Job Title: Senior Cobol Application Developer Location: Tallahassee, FL - REMOTE Position Summary: The selected candidate will support the Office of Information Technology by documenting critical business processes, analyzing financial systems, and identifying opportunities for improved effectiveness and efficiency. This role includes process redesign, development, and testing efforts, particularly related to large-scale, cross-functional financial systems. The candidate will also serve as a su

IT Support Technician II

DP Professionals Inc

Remote or Herndon, Virginia, USA

Contract

DPP is seeking an IT Support Technician for a fully remote opportunity with our client in Herndon, VA. Work arrangement: Fully remote but must be working from the Eastern time zone. W2 position; 12 months ship is required for this role. Position summary: As the IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop co

Full Stack Programmer IV

SPECTRAFORCE TECHNOLOGIES Inc.

Remote

Full-time

Job Title: Full Stack Programmer IV Duration: 12 months Location: Fremont CA Summary: The main function of a full stack developer is to code for both front and back-end programming. The typical full stack developer will be able to design user interactions and develop servers and databases for website functionality.Top 3 must-have HARD skills: ReactJSPHP/HackPythonGood to have skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.Abil

Systems Engineer Exchange / O365 Migration

Pioneer IT Systems LLC

Remote

Contract

Software Engineer II ( System Engineer ) Location: Prefer Hybrid due to this position being temp to perm but can do 100% remote. Duration: 5-month contract to hire Need on W2 - / L2/ / USC System Engineer II: For MS Exchange Engineer Support & Migration from On-Prem 2016 to Cloud SaaS RESPONSIBILITIES Administers large deployments of Exchange environments & messaging systems, including MS Active Sync ( handheld devices ), Active Directory, IIS, Spam / Anti-virus filtering, & Clustering. C