Helpdesk II jobs in Boston, MA

Lawrence, Massachusetts

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Today

Job Summary: The Help Desk Ticket Lead oversees the day-to-day operations of the IT help desk ticketing system and provides technical support, guidance, and coordination to the IT support team. This role is responsible for ensuring timely and efficient resolution of user requests and incidents, assisting with hands-on troubleshooting (from Tier 1 to Tier 2 complexity), and escalating issues when necessary. The Help Desk Ticket Lead also monitors ticket flow, enforces service standards, assists

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Full-time

$80000

SAP Basis Help Desk Analyst - L1

Remote

•

Yesterday

Title: Level 1 SAP Basis Help Desk Analyst Location: Remote Roles and Responsibilities: Level 1 Basis Help Desk - trouble shoot basic problems and triage to Level 2 for bigger issues Work with SAP Senior Basis consultants Assist in the installation, configuration, and maintenance of SAP systems Monitor system performance, troubleshoot issues, and apply patches and updates as needed. Perform system copies, refreshes, and client copies as part of system maintenance activities. Administer the SAP d

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Full-time

Depends on Experience

IFS Asset Management Help Desk Agent

Remote

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Today

ITCON Services is seeking a proactive and technically skilled IFS Asset Management Help Desk Agent to support a 24x7 Tier 2/3 service desk environment. This role requires 2 3 years of experience in enterprise asset management, with hands-on support for IFS software. The agent will provide advanced troubleshooting, manage service tickets, and ensure compliance with federal asset lifecycle policies. This position plays a critical role in maintaining system integrity, resolving escalated issues, a

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Full-time

$28 - $32

Help Desk Support- Tier I

Remote

•

Yesterday

Location: 100% remote Years Experience: 2+ years professional experience Education: Bachelor s Degree required Clearance: Applicants must be able to obtain and maintain a Secret security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance. Key Skills: Customer service focused with ability to provide accurate, timely, and professional resolution on all supported issues.Ability to diagnose and resolve technical

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Full-time

Depends on Experience

Help Desk Representative - Healthcare - Remote Wisconsin

Remote or Milwaukee, Wisconsin

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Today

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary The Help Desk Representative - Healthcare - Remote Wisconsin job contains positions associated with providing consultancy utili

Full-time

USD 29,100.00 - 41,600.00 per year

Help Desk Technician

Remote or Columbus, Ohio

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Today

We're looking for a reliable and detail-oriented PC Support Technician for a full-time, onsite role in downtown Columbus, OH. The candidate will be supporting a busy technical support environment. Role Overview This position focuses on Tier 1 Helpdesk support, with occasional Tier 2 Deskside responsibilities. You'll assist both remote and onsite staff, resolving technical issues via phone, email, and in person. The role requires strong communication skills, a customer-first mindset, and the ab

Full-time

USD 20.00 - 23.00 per hour

Help Desk Technician

Remote or Charlottesville, Virginia

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Today

Posting Title Help Desk Technician Department Overview The McIntire School of Commerce at the University of Virginia is recognized for excellence and innovation in undergraduate and graduate business education and scholarship. The School awards a Bachelor of Science in Commerce, as well as Master of Science degrees in the Management of Information Technology, Business Analytics, Commerce, Accounting, and Global Commerce. McIntire is dedicated to educating and inspiring students to become vision

Full-time

USD 24.00 - 27.00 per hour

Help Desk Supervisor - Remote US

Remote or Milwaukee, Wisconsin

•

Today

It takes great medical minds to create powerful solutions that solve some of healthcare's most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you've honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you'll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work

Full-time

USD 48,400.00 - 69,200.00 per year

Help Desk Support

Remote or La Crosse, Wisconsin

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Today

Description We are looking for a proactive and customer-oriented IT Support Technician to join our technical support team. This role is ideal for individuals with hands-on experience in desktop support and a passion for helping users resolve hardware and software issues. You will be responsible for maintaining IT equipment, assisting users with technical problems, and ensuring smooth day-to-day operations of desktop systems and peripherals. Key Responsibilities Hardware & Software Support Set

Full-time

USD 20.00 - 22.00 per hour

Help Desk Specialist - SBG

Remote or Virginia

•

Today

Job Details Level: Experienced Job Location: SBG REMOTE POSITION - Anywhere, VA Position Type: Full Time Education Level: 2 Year Degree Salary Range: Undisclosed Travel Percentage: Up to 25% Job Shift: Day Job Category: Information Technology Description SBG, a DSS, Inc. company, specializing in engineering, information technology, cyber-security, intelligence, and training, is looking for a hard-working results-oriented Help Desk Specialist. The ideal candidates for this position have strong

Full-time

Help Desk Analyst

Remote or Flint, Michigan

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Today

Job Summary: We are seeking a reliable and customer-oriented Help Desk Technician with 2+ years of experience to provide technical support to end-users. This role involves troubleshooting hardware and software issues, resolving service requests, and ensuring smooth day-to-day IT operations. Key Responsibilities: Provide first and second-level technical support for desktops, laptops, mobile devices, printers, and basic networking issues. Respond to support requests via phone, email, and ticketing

Full-time

USD 18.00 - 22.00 per hour

Help Desk Agent I

Remote

•

Today

Job ID: 2509693 Location: REMOTE WORK, VA, US Date Posted: 2025-09-15 Category: Information Technology Subcategory: Technical Support Schedule: Full-time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: None Potential for Remote Work: Yes Description SAIC has several openings for a Fully Remote, Help Desk Agent I supporting The Virginia Information Technology Agency (VITA) Program. Our Help Desk is the 24x7x365 single point of contact

Full-time

USD 40,000.00 per year

service Desk/helpdesk

Remote

•

9d ago

Fixing technical issues and helping users when problems arise Ensuring software licenses are up-to-date and compliant Managing the company's IT equipment and software

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Full-time

Up to $17

IT Helpdesk / ServiceDesk

Remote

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8d ago

Immediate need for a talented IT Helpdesk / ServiceDesk. This is a 06+ Months Contract opportunity with long-term potential and is located in Columbus OH or Des Moines IA (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:25-84505 Pay Range: $19 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Inbound cal

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Contract

$19 - $23

Help Desk Support Specialist I - Remote

Remote or San Diego, California

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Today

RESPONSIBILITIES: A client with Kforce is seeking a Help Desk Support Specialist I to join their team. This is a remote opportunity, open to anywhere within the US. Duties: * Provides support to end users for computer, application, system, device, access and hardware issues * Identifies, researches and resolves technical problems of moderate complexity * Responds to telephone, email and online requests for technical support * Documents, tracks, and monitors the problem using applicable systems

Contract

$15.00 - $25.64 hourly

EHR Helpdesk Analyst 3rd Shift

Remote

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Today

EHR Helpdesk Analyst 3rd Shift Primary Location: Raleigh, North Carolina V-Soft Consulting is currently hiring for a EHR Helpdesk Analyst 3rd Shift for our premier client in Raleigh, North Carolina. WHAT YOULL NEED: Technical Requirements and Certifications Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). Education and Experience Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.: 2 Years. Proficient

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Contract

Depends on Experience

Tier II Help Desk Technician

Remote or Columbus, Ohio

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Today

Job Details SNI Technology's client is seeking to hire a talented IT Deskside Support Technician for an exciting, full-time, 6+ month contract position. Please note this is a fully remote position and long-term contract only position (with potential for extension beyond the initial 6mo. contract period). Tier II Help Desk Technician The Tier II Help Desk Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. This position is respons

Full-time

USD 26.00 - 30.00 per hour

Remote Helpdesk Support Technician (Active Directory)

Remote or Raleigh, North Carolina

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Today

*This is a remote position* *Shift: Monday-Friday 8am-5pm EST* Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through t

Full-time

USD 50,000.00 - 55,000.00 per year

Remote Helpdesk Support Technician (Active Directory)

Remote or Charlotte, North Carolina

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Today

Full-time

USD 50,000.00 - 55,000.00 per year

Help Desk Support Technician

Boston, Massachusetts

•

Yesterday

Urgently looking for Help Desk Support Technician for our client based in Boston, MA. Title: Help Desk Support Technician Duration: 6-12 months Location: Boston, MA Hourly: $30 per hour Must Have: Should have at least 5 years of experience with the following: Break-fix support for Laptop, desktop, tablets and associated hardware peripherals Hands-on experience with imaging and configuring laptops and desktops Expertise in providing support to O365 including Active Directory Support for the Ima

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Contract, Third Party

$28 - $30

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Helpdesk II jobs in Boston, MA, USA