Zendesk jobs | Dice.com

Hybrid in Pune, Maharashtra

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Today

Job Summary Job Description Job Summary We are looking for a skilled Zendesk Developer with 3-6 years of experience to support the implementation, configuration, and ongoing evolution of Zendesk solutions across our support ecosystem. In this role, you will partner with Support Operations, IT, and Product teams to translate business requirements into scalable workflows, automation, and integrations that improve agent efficiency and customer experience. You will own end-to-end delivery-from so

Full-time

Senior Fullstack Engineer, Solve

Austin, Texas

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Today

Job Description About the Role Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We're seeking a Senior Fullstack Engineer to help build Solve - an AI-powered conversation engine that resolves customer issues across channels. You'll deliver e

Full-time

USD 145,000.00 - 217,000.00 per year

Senior Backend Software Engineer, Solve Voice

Austin, Texas

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Today

Job Description Senior Full Stack Engineer, Solve Voice Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We're seeking a Senior Full Stack Engineer to build the real-time voice AI product that makes live conversations feel natural and reliab

Full-time

USD 145,000.00 - 217,000.00 per year

Forward Deployed Engineer

Remote or California

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Today

Job Description Forward Deployed Engineer (FDE) - AI & Solutions As a Forward Deployed Engineer (FDE), you are part of an elite technical hybrid-part software engineer, part strategic consultant. You don't just sell the dream; you build the reality. You will be embedded with our most strategic customers to solve their most complex, high-stakes technical blockers. Whether it's architecting a multi-layered AI agent, building custom data pipelines for Zendesk, or integrating our AI capabilities

Full-time

USD 200,000.00 - 300,000.00 per year

AI Agent Abuse Prevention Engineer

Remote or Texas

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Today

Job Description Job Description Zendesk is hiring a Senior Staff-level technical leader to own detection, mitigation, and governance of abuse stemming from AI agents across Zendesk's products and customer integrations. You will combine hands-on offensive and defensive skills with product sensibility to design secure agent architectures, and champion company-wide and engineering changes to prevent AI agent-enabled abuse. Key responsibilities Threat strategy & modeling Lead threat modeling for

Full-time

USD 200,000.00 - 300,000.00 per year

Senior AI Success Strategist

Remote or New York, New York

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Today

Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. As visionary architects of our AI-powered Resolution Platform, AI Success Strategists shape and deliver long-term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and builds executive partnerships from day one so AI initiatives start s

Full-time

USD 118,000.00 - 178,000.00 per year

Engineering Manager

Madison, Wisconsin

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Today

Job Description Engineering Manager, Authentication (Core Services) Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We're seeking an experienced Engineering Manager to lead the Authentication team within Core Services Engineering. In this ro

Full-time

USD 175,000.00 - 263,000.00 per year

Senior Director, Technology Alliances

San Francisco, California

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Today

Job Description Zendesk is seeking a visionary and high-impact Senior Director, Strategic AI & Hyperscaler Partnerships to lead our global partner strategy and secure Zendesk's position at the absolute forefront of Generative AI, LLM, and Agentic AI innovation. Sitting at the critical intersection of product, engineering, CTO and corporate strategy, you will be the executive anchor for Zendesk's relationship with the rapidly evolving AI & Hyperscaler ecosystem. You will work hand-in-hand with

Full-time

USD 298,000.00 - 446,000.00 per year

Sr. Manager CX Data and Insights

Remote or Utah

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Today

Job Description About the Role At Zendesk, we believe the future of customer success is rooted in human connection, driven by insight, and amplified by operational excellence. The Zendesk Customer Experience (CX) organization is undergoing a massive transformation, and we need a heavy-hitting Senior Analyst, to join our CX Data & Insights team to uplevel our capabilities across the business. This Individual Contributor (IC) role is designed as a "quantitative swiss army knife" who can act as

Full-time

USD 139,000.00 - 209,000.00 per year

Sr. Manager CX Data and Insights (Renewals)

Remote or California

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Today

Job Description Department: Customer Experience Strategy & Operations Location: Remote / Flexible Reports to: Tuyen Wu At Zendesk, we believe the future of customer success is rooted in human connection, driven by insight, and amplified by operational excellence. The Zendesk Customer Experience (CX) organization is undergoing a massive transformation, and we need a heavy-hitting Senior Analyst, to join our CX Data & Insights team to uplevel our capabilities across the business. This Individ

Full-time

USD 148,000.00 - 222,000.00 per year

Senior Data Analyst (Hybrid - Madison or Austin)

Madison, Wisconsin

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Today

Job Description About us We are looking for a Senior Data Analyst to support the Foundation Insights team. You will work cross-functionally to help drive analytics, enablement, and data-driven decision-making for our global engineering and product teams. Foundation Insights at Zendesk owns operational data for Engineering and Product Development - measuring productivity, reliability, AI adoption, cost/OpEx, and infrastructure excellence. In this role, you will turn raw engineering, product, a

Full-time

USD 151,000.00 - 227,000.00 per year

Community Support Specialist - #26-19128

Remote

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Today

Duration: 6+ Months Job Description: We are seeking a Specialist to join client Community Support Team. This role will primarily focus on managing ticketed support requests from our community of users and moderators. You will be responsible for efficiently resolving a variety of issues, escalating complex problems when necessary, and working collaboratively with cross-functional teams to enhance the moderator support experience. Key Responsibilities Provide first-line support for non-technica

Easy Apply

Contract

$20 - $21

Senior Project Manager

Boyers, Pennsylvania

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Today

Description: Business Operational Concepts (BOC) is a recognized leader in providing Technical and Program Management Services, Information Technology, and Support. BOC has enabled their Government and Commercial clients to achieve their organizational initiatives through the application of high quality, innovative, and cost-effective professional services and solutions. We provide a positive working environment, with opportunities for advancement in our growing Federal sector workforce. We o

Full-time

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Project Manager

Hybrid in Fort Washington, Pennsylvania

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20d ago

Immediate need for a talented Project Manager. This is a 08+ months contract opportunity with long-term potential and is located in Fort Washington, PA (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:26-21865 Pay Range: $60 - $67/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Must h

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Contract

$60 - $67

IT support engineer

Newark, New Jersey

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3d ago

Position Summary: We are seeking a motivated and eager IT Support Level 1 Specialist to join our growing team. This role is ideal for someone starting their career in IT who is excited to learn, grow, and contribute to a modern, cloud-first IT environment. The position focuses on providing excellent user support, assisting with day-to-day IT operations, and learning from more experienced team members. The ideal candidate will demonstrate initiative, a willingness to take ownership of tasks, and

Easy Apply

Full-time

Depends on Experience

Senior Enterprise Tools & Program Delivery Lead

Hybrid in Bethesda, Maryland

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7d ago

Position Details: Job Title:Senior Enterprise Tools & Program Delivery Lead Job Type: Full-time Salary Range:TBD Location:Washington,DC(Onsite 3x per week) DynanetCorporation Overview: Dynanetstarted with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information,Dynanetplayed a crucial role in shaping theea

Easy Apply

Full-time

Depends on Experience

Customer Success Specialist

Atlanta, Georgia

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Today

RESPONSIBILITIES: Kforce has a client in Atlanta, GA that is seeking a Customer Success Specialist. Summary: As Customer Success Specialist, your role is to work with customers to overcome technical issues and knowledge hurdles involving their use of our client's photo and concessions software. This is a prominent and integral position on a small support team. Customer Success Specialists serve as Tier 1 support for issues related to the onsite activation and customer online photo retrieval. Bo

Contract

$17 - $19 hourly

AI Product Support Lead

San Francisco, California

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Today

Most support teams react. We want to build one that prevents. Wonderschool serves government agencies, childcare providers, parents, and teachers across multiple products. This role exists to make sure every one of them gets what they need, fast, and to build the systems that make that scalable. You do not need a product management background to do this job. We are open to engineers, founders, support operators, and anyone who can build, ship, and stay deeply close to the customer. The Role Y

Full-time

Application Support Specialist

Hybrid in Lakeland, Florida

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6d ago

Opportunity with an industry-leading company to provide technical support for an enterprise, internally developed software application. This role is ideal for someone skilled at working with both people and technology, who can troubleshoot common application issues while delivering clear, professional support. Main Duties & Responsibilities: - Monitor, triage, and resolve application support tickets. - Assist users with access, configuration, workflow, and system issues. - Reproduce and documen

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Contract

Depends on Experience

Application Support Specialist

Hybrid in East Point, Georgia

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7d ago

Easy Apply

Contract

Depends on Experience