Zendesk Jobs

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Zendesk Administrator

Amiseq Inc.

•

Remote

Contract

Duties: Oversee third-party tools and platforms like Zendesk, SnapEngage, AWS, as well as our custom-built tools and scripts for maintaining these systemsOwn maintenance, upgrades, incident response, user and data management and customization of these platforms as part of the CX Technology teamWork with cross functional partners, like our Operations and Self-Support teams, to understand their goals and problems, then translate business requirements into technical solutionsSee opportunities and p
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Posted 60+ days ago | Updated 10 days ago

Customer Excellence/Experience Manager

Technology Navigators

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US

Full-time

Job Posting: Customer Excellence Manager Location:Austin, Hybridwith occasional travel (10%) Type: Full-time We are seeking a Customer Excellence Manager to lead customer satisfaction, retention, and advocacy initiatives for a growing SaaS company. This role involves mapping customer journeys, managing feedback, resolving issues, and collaborating cross-functionally to enhance the customer experience. Ideal candidates have 5+ years in customer success, a bachelors degree, strong leadership skil
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Posted 10 days ago | Updated 3 days ago

Software Services Data Analyst - Remote

Donnelley Financial Solutions

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Remote

Full-time

Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise, and data insights to clients across the globe. We're here to help you make smarter decisions with insightful technology, industry expertise, and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we're there. And through it all, we deliver confidence with the right solutions
Posted 5 days ago | Updated 4 hours ago

Contact Center Technology Architect

Cyber Space Technologies LLC

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Burbank, California, USA

Contract, Third Party

Job Title :Contact Center Technology Architect Location: Burbank CA ( Onsite ) Responsibilities: Design comprehensive contact center solutions integrating telephony, chat, email, and social media channels. Experience in implementing CRM solutions (Salesforce, Sprinklr, etc.) Evaluate and integrate industry-leading systems such as Avaya, NICE, and Zendesk to enhance operations. Enable seamless omnichannel communication to ensure consistent customer experiences. Implement AI and automation s
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Posted 60+ days ago | Updated 1 day ago

Remote Healthcare Support Analyst

TEKsystems c/o Allegis Group

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Remote or Baltimore, Maryland, USA

Full-time

Description The Support Analyst will be focused on Client Support. You will play a pivotal role in improving both client and user experience. Specifically, you will support our consumer directed benefits platform by ensuring seamless client support and knowledge of the system. Your primary responsibilities will encompass addressing client inquiries and providing guidance and assistance to clients on data and processes. This critical role contributes to maintaining client satisfaction and the smo
Posted 9 days ago | Updated 11 hours ago

Application Support Engineer

Robert Half

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New York, New York, USA

Full-time

Job DescriptionJob DescriptionWe are on the hunt for an Application Support Engineer to join our team in New York. The role is based in the fintech industry, with a focus on providing support to our customers by resolving inquiries and technical issues. The position involves maintaining customer records and collaborating with various teams to improve our services. Responsibilities: Efficiently handle client inquiries as the initial point of contact, providing solutions via various communication
Posted 14 days ago | Updated 1 hour ago

Support Specialist (Tier 1-2) - USA REMOTE

Puresoftware Corp.

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Remote

Full-time, Third Party

Position Details:Title: Support Specialist (Tier 1)Location: RemoteDuration: Long term Support Specialist (Tier 1) As a Support Specialist, you will provide clients, clinicians/practices, data and application users with Support.You will provide exceptional customer service with a focus on getting bugs, incidents, requests, and how-to questions resolved in a timely manner.You'll work both independently and in a team, leveraging critical thinking, decision-making, negotiation, and conflict managem
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Posted 10 days ago | Updated 2 days ago

Head, Technical Support (Fully Remote)

Rise Vision Inc.

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Almont, Colorado, USA

Full-time

Job DescriptionJob DescriptionCompany Description Since 1992, Rise Vision has been making digital signage easy for organizations worldwide. Trusted in over 100 countries with easy-to-use software, 100s of professionally designed templates, and the best customer service, organizations can be up and running in minutes. Rise Vision is searching for a Head of Technical Support to make our support team more efficient, improve self-serve resources, and maintain our industry-leading CSAT score and res
Posted 1 day ago | Updated moments ago

Support Analyst

TEKsystems c/o Allegis Group

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Nottingham, Maryland, USA

Full-time

Description You will be focused on Client Support. You will play a pivotal role in improving both client and user experience. Specifically, you will support our consumer directed benefits platform by ensuring seamless client support and knowledge of the system. Your primary responsibilities will encompass addressing client inquiries and providing guidance and assistance to clients on data and processes. This critical role contributes to maintaining client satisfaction and the smooth execution of
Posted 9 days ago | Updated 11 hours ago

Customer Service Claims Representative

CEI Group

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Remote or Fairlawn, Ohio, USA

Contract

Join Our Team as a Member Service Representative and Make a Difference in the Lives of Our Members Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong background in healthcare and a ability to communicate complex information in a simple and compassionate way? We're looking for a talented and dedicated Member Service Representative to join our team and provide top-notch support to our members and healthcare provide
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Posted 60+ days ago | Updated 29 days ago

Senior Customer Success Manager

Coveo

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Montreal, Quebec, Canada

Full-time

Job DescriptionJob DescriptionAre you ready to transform client relationships into strategic partnerships?As a Senior Customer Success Manager, you'll play a key role in aligning our solutions with the strategic goals of our clients. Your mission will be to enhance client engagement, increase product adoption, and improve satisfaction, all while building long-lasting, productive relationships. With a consultative approach, you'll guide clients in making the most of our products by addressing ski
Posted 26 days ago | Updated 1 hour ago

Integration Analyst, Workday

Abbott Laboratories

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Green Oaks, Illinois, USA

Full-time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Yo
Posted 2 days ago | Updated 8 hours ago

Onsite Helpdesk II Technician

TEKsystems c/o Allegis Group

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Wilkes-Barre, Pennsylvania, USA

Full-time

In search of a onsite helpdesk support administrator is responsible for managing all Help Desk requests and providing technical advice to resolve employee IT issues. Responsibilities also include assisting the IT Director with software testing and deployment. JOB RESPONSIBILITIES Manage tickets (via Zendesk) received at the Help Desk in a prompt and courteous manner; Troubleshoot computers/mobile devices operating systems and hardware issues; Manage company anti-virus software; Manage user accou
Posted 23 hours ago | Updated 11 hours ago

Product Operations Analyst, Risk

Flexcar

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Boston, Massachusetts, USA

Full-time

Job DescriptionJob DescriptionProduct Operations Analyst, Risk Location: Onsite, Boston, MA As a Product Analyst at Flexcar, you will play a crucial role in evaluating the effectiveness of technological products and policies developed by the Risk team. In addition, you will be empowered to use data-driven analysis to identify areas of opportunity and work cross-functionally to prioritize and implement new features and policies. The ideal candidate is ready to organize and tell stories with Flex
Posted 29 days ago | Updated moments ago

Clinical Systems Analyst

SCA Health

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Myrtle Point, Oregon, USA

Full-time

Clinical Systems Analyst JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML United States Surgical Care Affiliates Technology Regular Full-time 1 USD $75,000.00/Yr. USD $95,000.00/Yr. 37450 Job Description Overview Today, SCA Health has grown to 13,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, h
Posted 3 days ago | Updated 13 hours ago

Customer Experience Specialist

Linen Chest

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Remote or Laval, Quebec, Canada

Full-time

Job DescriptionJob DescriptionCompany Description Join Our Team as a Customer Experience Specialist! Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment where your skills in technology, communication, and problem-solving make a real impact? If so, we want you on our team! As a Customer Experience Specialist, you ll play a pivotal role in shaping how our customers interact with our brand across digital platforms. From optim
Posted 1 day ago | Updated moments ago

Help Desk Technician

TEKsystems c/o Allegis Group

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Toledo, Ohio, USA

Full-time

Description GENERAL PURPOSE The Help Desk Administrator is responsible for managing all Help Desk requests and providing technical advice to resolve employee IT issues. Responsibilities also include assisting the IT Director with software testing and deployment. JOB RESPONSIBILITIES Manage tickets (via Zendesk) received at the Help Desk in a prompt and courteous manner; Troubleshoot computers/mobile devices operating systems and hardware issues; Manage company anti-virus software; Manage user ac
Posted 23 hours ago | Updated 11 hours ago

IT Support Specialist

Apex Systems

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Houston, Texas, USA

Full-time

Job#: 2055549 Job Description: IT Support Specialist Growing wellness and nutraceutical company is expanding their operations! We have a dynamic team and positive work culture! The Job: Responsibilities will range from resolving helpdesk IT requests in a timely manner, with a positive attitude and following up with the user to ensure satisfaction, installing/mounting new hardware to vetting and setting up new systems for all locations. The technician will work closely with fellow department m
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Posted 3 days ago | Updated 3 hours ago

Technical Support Agent

Latch

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St. Louis, Missouri, USA

Full-time

Job DescriptionJob DescriptionLatch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100+ million unlocks, we're continuing that vision to transform how people interact act with spaces everywhere. Our mission is to unified access to spaces, services, and experiences that redefine the way we live, work, and connect. We do this by combining software, products, and services into a holistic platform that makes spa
Posted 2 days ago | Updated moments ago

Senior Solutions Developer

Coveo

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Montreal, Quebec, Canada

Full-time

Job DescriptionJob DescriptionThe technical expert in our Professional Services teamFirst time hearing about Professional Services? We are THE technical team that brings the Coveo product to life for our clients. We're the guide, the sherpa, the point guard, and the technical advisor for our clients throughout the implementation phase! As a Senior Solutions Developer in our Professional Services (PS) team, you will implement and customize our product perfectly to our customers' needs and environ
Posted 16 days ago | Updated 1 hour ago