customer service Jobs in maryland

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IRS Criminal Investigation (IRS-CI) Analysts

Fremont Solutions Group

•

Remote

Full-time

We are looking for multiple analysts with IRS Criminal Investigation (IRS-CI) Clearance including a Program Analyst, Technical Analyst, Systems Analyst/Information Security Specialist, and Technical Specialist/Help Desk Support. All roles are 100% remote. Program Analyst: We are seeking a Program Analyst to support the IRS-CI Technical Operations Center (TOC), a mission-critical component of our IRS project. This role focuses on portfolio planning, performance tracking, and programmatic oversigh
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Posted 15 days ago

Tier 3 Support Analyst/Platform Administrator

Global CI

•

Woodlawn, Maryland, USA

Full-time

Experience in providing IT Help Desk Tier 3 support and assistance in resolving their technical issues escalated by the Tier 1/2 resources. Train and provide guidance to Tier 1/2 resources on resolving issues and processing requests. Position Description: Provide Tier 3 and Platform Administrator support of the CCaaS (AWS Connect) application. Assist in reviewing, planning and coordinating platform updates, upgrades or maintenance work as defined by the CCaaS Engineers. Assist CCaaS Shift Manag
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Posted 8 days ago

Sr Business Systems Analyst - Orlando Central Fill

Publix

•

Remote or Lakeland, Florida, USA

Full-time

Publix Super Markets, Inc. is the largest privately-owned food retailer in the nation with more than 1,200 stores and more than 200,000 associates throughout the Southeast. We are associate-owned, proud of our family atmosphere, and consistently named as one of the best companies to work for in America. We are largely debt-free and renowned for our financial performance as well as our premier customer service. Publix?s Information Services (I/S) department is located in Lakeland, Florida and Alp
Posted 39 days ago | Updated 1 hour ago

ITSM Technical Lead

Talent Groups

•

Remote

Full-time

Position: ITSM Technical Lead Location: Remote (willing to travel onsite) Job Type: Direct Hire Job Description We are seeking a strategic, hands-on IT Service Management (ITSM) Leader to join us at the Manager level and drive our vision, strategy, and operational execution.This role will be instrumental in designing, implementing, and managing ServiceNow-based ITSM processes that align with our business goals and regulatory requirements.The successful candidate will combine strong technical acu
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Posted 7 hours ago

IT Support Specialist

Dunhill Professional Search

•

Remote

Full-time

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. Implements routine changes on production systems per direction and guidance from Adm
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Posted 28 days ago | Updated 1 hour ago

QA Manager (e-Commerce)

Invenio Search Group

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Remote

Full-time

Our client is a pioneering force in the eCommerce space. They are a mission-driven organization with sales exceeding $1Billion. As leaders in providing streamlined, user-friendly solutions, they empower brands to maximize online sales. Their commitment to technology, top-notch customer service, and a profound understanding of the their market sets them apart. If you're a dynamic QA Manager ready to revolutionize their eCommerce space, this opportunity is for you! The Role Our client is seeking
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Posted 60+ days ago | Updated 4 days ago

Desktop Support Tech

Cogliano IT Staffing LLC

•

Towson, Maryland, USA

Full-time

Desktop Support Technicians needed for Contract to Hire positions in Towson, MD! The Desktop Support Technicians will be full-time onsite at a customer site performing the following duties: Desktop Technician will provide day to day local\remote. desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.The candidate will also need to facilitate customer resoluti
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Posted 4 days ago | Updated 1 day ago

Junior Network Engineer

Skyline Technology Solutions

•

Glen Burnie, Maryland, USA

Full-time

Our New Teammate You will be responsible for installing, configuring, and maintaining network infrastructure to support our state agency clients. You will work within an exciting team and continue your development under the tutelage of our talented engineering department. You can expect to spend your time accomplishing the following: 85% of time on Objective 1: Customer operations maintenance and support10% of time on Objective 2: Prioritization, planning, and scheduling5% of time on Objective
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Posted 29 days ago

Microsoft Dynamics CRM

Global Soft Systems

•

US

Contract

Role: Microsoft Dynamics CRM Location: Remote Contract Length: 18 months On prem experience is a must. Customer Engineer for Dynamics CRM We are seeking skilled and experienced Dynamics CRM Customer Engineers with expertise in Dynamics CRM on-premises, Dynamics 365 Customer Engagement online, and the Power Platform. For Dynamics CRM, there should be a strong focus on upgrades, infrastructure, performance tuning, customization, troubleshooting and code review. The ideal candidate will play a k
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Posted 4 days ago | Updated 3 hours ago

ServiceNow Developer

International Software Systems, Inc

•

Woodlawn, Maryland, USA

Full-time

Key Required Skills: Experience analyzing the customer requirements and develop a solution architecture that addresses the technical, management, maximizes automation, and provides operational reporting aspects of the proposal. Position Description: Provide development support for ServiceNow projects and enhancements. Develop process workflows and automation strategies. Collaborate with the team in architecture design development and reviews. Lead the development of solution artifacts, such a
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Posted 3 days ago

L3 Avaya Technician

Cogliano IT Staffing LLC

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Remote

Contract

L3 Avaya Technicians needed for long term contract position traveling throughout the United States! The field service technician will provide basic technical support for the telecommunications systems through the assembly, installation, and testing of the telecommunications systems, including their equipment and peripherals. The Field Service Technician must be able to work with customers, project managers, and senior engineers to build and prepare systems for field deployments. The Avaya Field
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Posted 17 days ago | Updated 1 day ago

Principal SAP ISU Functional Architect

Nityo Infotech Corporation

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Remote

Full-time

Principal SAP ISU Functional Architect As an Industry Principal Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options, and makes recommendations. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design. You will conduct solution/product demonstrations, POC/Pro
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Posted 16 days ago

CCaaS Tier 3 Support Analyst/Platform Administrator

NetVision Resources Inc.

•

Woodlawn, Maryland, USA

Full-time, Contract, Third Party

Position Description: Provide Tier 3 and Platform Administrator support of the CCaaS (AWS Connect) application. Assist in reviewing, planning and coordinating platform updates, upgrades or maintenance work as defined by the CCaaS Engineers. Assist CCaaS Shift Managers in developing and reviewing the service metrics and reporting to customers. Fill in the role as part of the Tier 1/2 support to if needed provide CCaaS 800 Number support when needed (high call volumes or absence Tier 1/2 resources
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Posted 3 days ago | Updated 1 day ago

CCaaS Tier 3 Support Analyst/Platform Administrator

Omm IT Solutions

•

Woodlawn, Maryland, USA

Contract

Please Note:It's 100% Onsite position. Selected candidate is required to work on-site at SSA headquarters 5 days a week Monday ? Friday. There will be two shifts, Morning and Evening. Morning shift will be staggered staffing from 6:30am-3:30pm. Afternoon shift will be staggered from 2:30pm-10:30pm. Key Required Skills: Experience in providing IT Help Desk Tier 3 support and assistance in resolving their technical issues escalated by the Tier 1/2 resources. Train and provide guidance to Tier
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Posted 10 days ago | Updated 2 days ago

ARCGIS Admin

M9 Consulting

•

Woodlawn, Maryland, USA

Contract, Third Party

Position ARCGIS Admin Location: Woodlawn, MD Duration: 6-12 Months DAY TO DAY RESPONSIBILITIES Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status. Find your Why with us and take your place in our
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Posted 2 days ago

Lead Software Engineer - Supply Chain Replenishment

Publix

•

Remote or Lakeland, Florida, USA

Full-time

Publix Super Markets, Inc. is the largest privately-owned food retailer in the nation with more than 1,200 stores and more than 200,000 associates throughout the Southeast. We are associate-owned, proud of our family atmosphere, and consistently named as one of the best companies to work for in America. We are largely debt-free and renowned for our financial performance as well as our premier customer service. Publix?s Information Services (I/S) department is located in Lakeland, Florida and Alp
Posted 52 days ago | Updated 1 hour ago

Salesforce Developer

Matech Resources

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Remote

Contract

Title: Senior Application Development Analyst (Salesforce) Location: Remote Duration:C2H Job Summary: Designs, codes or configures, tests, debugs, deploys, documents and maintains large and/or complex programs, using a variety of software development toolkits, programming languages, testing/verification applications and other tools, while adhering to specific development best practices and quality standards. Gathers business requirements, translating that information into detailed technical sp
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Posted 3 days ago

CCaaS Tier 3 Support Analyst/Platform Administrator

Sky Solutions LLC

•

Woodlawn, Maryland, USA

Full-time, Third Party

Job Title: CCaaS Tier 3 Support Analyst/Platform Administrator Duration: Long term Location: Woodlawn, MD (Onsite 5 days a week) Note: Selected candidate is required to work on-site at headquarters 5 days a week Monday Friday. There will be two shifts, Morning and Evening. Morning shift will be staggered staffing from 6:30am-3:30pm. Afternoon shift will be staggered from 2:30pm-10:30pm. Key Required Skills: Experience in providing IT Help Desk Tier 3 support and assistance in resolving their t
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Posted 9 days ago

Support Process Manager

Javen Technologies, Inc

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Remote

Contract

Job Title: Support Process Manager Location: 100% remote Contract: 6+ Months - Potential to extend/convert based on business need Description - Duties: We are searching for a dynamic professional with expertise in Process Management with hands-on experience with complex programs in the customer support field.Role will be responsible for helping design, implement, test, and document end to end customer support processes flow for internal workflows and external support engagement with Customers.C
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Posted 6 hours ago

Telecom Engineer

Randstad Digital

•

Maryland, USA

Full-time

job summary: We're seeking a skilled Telecom Solutions Engineer to join a high-performing Corporate IT Operations team. In this role, you'll be instrumental in designing and implementing robust telecom solutions, ensuring our company's offices have the best possible communication infrastructure. This position offers a unique opportunity to lead special projects, support marketing initiatives, and contribute to daily operational data analysis. location: Nottingham, Maryland job type: Permanent
Posted 4 days ago | Updated moments ago