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Practice Leader - Genesys with Sales

Accuro Group

•

North Carolina, USA

Full-time

Practice Leader - Genesys with Sales Location: US ( Remote) Key job responsibilities Practice Development: Lead the development and refinement of program management methodologies, frameworks, and standards. Continuously assess industry trends, emerging practices, and organizational needs to enhance and evolve the program management practice. Methodology Implementation: Develop and implement standardized program management methodologies, tools, and templates. Provide guidance and support to proj
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Posted 31 days ago | Updated 4 days ago

Genesys Systems Engineer w/ Amazon Connect & Genesys Engage Exp

Dexian DISYS

•

Westlake, Texas, USA

Contract

Genesys Systems Engineer w/ Amazon Connect & Genesys Engage Exp Merrimack, NH OR Westlake, TX OR : Locals Only! 6 + Months Locals Only! Hybrid Role! Must Have: Amazon Connect Genesys Engage AWS Skillset: Systems Engineer with a background in AWS, Amazon Connect, and Genesys Engage experience. Nice to have would GCXI (Genesys Customer Experience Insights). Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the la
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Posted 25 days ago | Updated 2 hours ago

Genesys Cloud CX Developer/Architect

Ventures Unlimited

•

Remote

Full-time

Job Title: Genesys Cloud CX Developer/Architect Location: Remote / Cary, NC Type: Full Time Position Job Description: Relevant Experience (in Yrs): 4+ years Minimum 3 years of experience in contact center related technologies and experience in Genesys Cloud CXExperience in working on different contact center technologies as below will be an added advantage:o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM o Migration to Genesys cloud contact center o Genesys API's and integrat
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Posted 26 days ago | Updated 5 days ago

Genesys Engineer - V

Judge Group, Inc.

•

Bridgewater, New Jersey, USA

Full-time

Location: Bridgewater, NJ Salary: Negotiable Description: Our client is currently seeking a Genesys Engineer - V Location: The preference is to have the contractor near Cary or Ashburn but the vast majority of my engineers are all over the country so keeping an open mind on location. Working Model: Hybrid- If near Cary or Ashburn, 2 days per week, other than that we have not had any direction Duration: 08/15/2024 to 08/14/2025 Description: Title: Genesys Engineer Position Responsibilit
Posted 60+ days ago | Updated 2 hours ago

Genesys Cloud Engineer - 241598

Medix IT Staffing Solutions

•

Remote

Full-time

Job Title: Sr. Genesys Cloud Engineer - 241598 Work Location: Fully Remote in the US - EST Hours Position Type: Direct Hire Compensation: $120,000 - $130,000 / year + benefits ABOUT OUR CLIENT / ABOUT THIS ROLE Our client is a Healthcare System with 11 operational hospitals and more than 250 provider locations throughout the Southeastern United States. They are replacing their Enterprise Telephony Platform with Genesys Cloud CX. This role will be partnering with both internal teams, and with t
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Posted 7 days ago | Updated 2 hours ago

Genesys Cloud Developer IVR Developer

Accuro Group

•

North Carolina, USA

Third Party, Contract

Genesys Engineer 5+Years Deerfield, NJ | Iselin, NJ(South) | Austin, SCV or Dallas. Contract Role This is an engineer role within Development engineering team, candidate should be able to brainstorm and develop solutions in the lab and perform proof of concept testing. Extensive experience with large enterprise SIP deployment and call routing utilizing Ribbon SBC PSX - Expert SIP troubleshooting using Wireshark and other VoIP analyzer tools - Expert Experience working with Cloud Technologies
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Posted 60+ days ago | Updated 4 days ago

Senior SW Support Engineer in Genesys - Remote

UnitedHealth Group

•

Remote or Bernards, New Jersey, USA

Full-time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us adv
Posted 2 days ago | Updated 5 hours ago

Software Engineer II - Genesys Cloud Omnichannel Support/Developer

M&T BANK CORPORATION

•

Remote or Buffalo, New York, USA

Full-time

The Bank sponsors individuals for TN and H-1B transfers on a case by case basis. Please note that this position is not open to anyone on a H-1B or F-1 student visa including those eligible for CPT/OPT or the Stem OPT extension. This role follows a hybrid work schedule; offering the flexibility to work remotely two days a week, while providing the opportunity for onsite and in person collaboration the other three days. Extensive experience with Genesys Cloud CX is required for this role. Overv
Posted 60+ days ago | Updated 5 hours ago

Genesys - Web Automation Engineer

ACL Digital

•

Austin, Texas, USA

Full-time

Job Description: Genesys Web Automation Location: Austin TX Experience: 5+ years Responsibilities: Develop, maintain, and execute automated test scripts using Playwright and or Python to ensure the quality and functionality of web applications. Integrate automated testing into CI/CD pipelines to streamline the deployment process. Conduct code reviews and provide feedback to team members to ensure best practices in test automation. Provide training and support to team members on automation t
Posted 60+ days ago | Updated 5 hours ago

Genesys Cloud Developer

ACL Digital

•

Remote or Austin, Texas, USA

Full-time

Title: Genesys Cloud Developer Location: Austin / Remote Senior Genesys Cloud Developer with about 3 year's experience and have an overall development experience of over 7 years. He/She should be familiar with Genesys Cloud Architect and has worked on multiple migration. If they have experience with Genesys Engage that would be a plus too. Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) a definite asset
Posted 60+ days ago | Updated 5 hours ago

QA Testing (Spanish speaking mandatory)

Advent Global Solutions, Inc.

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Remote

Contract

Role: QA Testing 5 years of testing experience. English and Spanish (speaking and understanding fluently) is mandatory. Experience testing call center applications is preferred. Experience with Hammer automation tool and Genesys cloud platform tool is preferred.
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Posted 3 days ago | Updated 3 days ago

Microsoft Dynamics 365 Contact Center Architect

United Technology

•

US

Third Party

Are you passionate about transforming customer experiences through technology? We're seeking an experienced Contact Center Architect to lead the design and delivery of enterprise-scale customer engagement solutions powered by Microsoft Dynamics 365 and the Azure ecosystem. In this role, you will drive the technical strategy, architecture, and integration of cutting-edge contact center platforms with Microsoft Dynamics, helping clients achieve operational excellence and seamless customer journey
Posted 4 days ago | Updated 23 hours ago

Conversational Tech Lead

New York Technology Partners

•

Malvern, Pennsylvania, USA

Third Party, Contract

Hello, We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you. Job Title: Conversational Tech Lead Location: Malvern, PA Position Type: Contract position Job Description: Key Responsibilities: Lead architecture and development of conversational AI solutions across chat and voice channels.Design and implement bot flows, integrating with enterprise systems, APIs, and knowledge sources.Guide the tech
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Posted 21 days ago

Solution Architect - AWS Connect

BABB Technology Services Inc

•

Remote

Full-time

Key Responsibilities: Design and maintain complex contact center systems within federal and enterprise environments.Lead cloud migration efforts from legacy on-premise systems to AWS or other cloud contact center platforms.Collaborate with government and enterprise clients to ensure compliance with regulatory and security mandates.Architect scalable, secure solutions leveraging Avaya, Cisco, or Genesys platforms.Design, build, and support APIs, Web Services, and integrations for large-scale depl
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Posted 4 days ago | Updated 3 days ago

Test Lead

Motion Recruitment Partners, LLC

•

Robbinsville Township, New Jersey, USA

Full-time

We have an emergent need for a test lead for the IVR R2 project. Ideal Candidate: 7 - 10 years testing experience with 3 - 5 years' experience leading a team of testers Nuance, and Genesys IVR testing experience preferred. Experience on at least two large transformation programs in a testing role Able to travel up to 50% to either Merrillville, IN (south of Chicago) and Columbus OH as needed. Experience with JIRA and Tricentis qTest - must have Experience with other testing tools (test automati
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Posted 60+ days ago | Updated 1 hour ago

Customer Care Reporting & Analytics Manager

Stellantis

•

Auburn Hills, Michigan, USA

Full-time

Customer Care serves as the touchpoint for all customer questions or concerns regarding their ownership experience. The Reporting & Analytics team analyzes the data collected from these touchpoints to generate insights to help drive a positive ownership experience. This role is responsible for advanced analytics, predictive modeling, Telephony analytics and development of queries and reporting in DB2 SQL and other analytic tools. The position will also identify opportunities to improve report
Posted 16 hours ago

Senior RTC/SIP Engineer - Jersey City, NJ (Hybrid)- 12-18 months

Suncap Technology

•

Jersey City, New Jersey, USA

Contract

Job Title: Senior RTC/SIP Engineer Location: Jersey City, NJ Hybrid (3x per week onsite) Duration: 12-18 months Position Type: Contract (W2 only) Overview: We are seeking a highly skilled Senior RTC/SIP Engineer to join our client's Access Team Client (Session Border Controller) Team. The successful candidate will work with cutting-edge enterprise voice technologies, integrating and interfacing platforms like Skype, Teams, and WebEx with Client hardware. The team uses Ribbon as the Client plat
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Posted 60+ days ago | Updated 2 hours ago

Manager, Software Development & Engineering

Charles Schwab

•

Phoenix, Arizona, USA

Full-time

Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. Duties: Develop, Engineer, and Support of large-scale, complex On-Premises/Cloud based Contact Center Platforms and improve the Production Process to ensure that teams can support a large portfolio of applications deployed to production. Provide off-hours and on-call escalation
Posted 15 days ago | Updated 5 hours ago

Enterprise Architect / Systems Engineer

Peraton

•

Bethesda, Maryland, USA

Full-time

Responsibilities We are seeking an experienced, results oriented Information Technology (IT) Enterprise Architect or Systems Engineer to join our team in the Bethesda, Maryland area. You will play a critical role in documenting and shaping our client's IT enterprise architecture, ensuring alignment with the client's vision of driving interoperability across organizations. Responsibilities Include: Develop an IT enterprise architecture that provides client stakeholders awareness of critical cap
Posted 45 days ago | Updated 22 days ago

Manager IT Contact Center (Remote)

First-Citizens Bank & Trust Company

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Remote or Raleigh, North Carolina, USA

Full-time

Overview This is a remote role that may be hired in several markets across the United States. This position allocates technical resources and associates within the Sales & Servicing department of the Bank. Manages an associate team to ensure effective delivery of service and project results. Oversees the design, implementation, and support of systems and applications. Partners with peers, senior management, business units, and associate teams to align projects or tasks with wider organizationa
Posted 35 days ago | Updated 2 hours ago