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Genesys - Web Automation Engineer

ACL Digital

•

Austin, Texas, USA

Full-time

Job Description: Genesys Web Automation Location: Austin TX Experience: 5+ years Responsibilities: Develop, maintain, and execute automated test scripts using Playwright and or Python to ensure the quality and functionality of web applications. Integrate automated testing into CI/CD pipelines to streamline the deployment process. Conduct code reviews and provide feedback to team members to ensure best practices in test automation. Provide training and support to team members on automation t
Posted 60+ days ago | Updated 4 hours ago

Genesys Cloud Developer

ACL Digital

•

Remote or Austin, Texas, USA

Full-time

Title: Genesys Cloud Developer Location: Austin / Remote Senior Genesys Cloud Developer with about 3 year's experience and have an overall development experience of over 7 years. He/She should be familiar with Genesys Cloud Architect and has worked on multiple migration. If they have experience with Genesys Engage that would be a plus too. Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) a definite asset
Posted 60+ days ago | Updated 4 hours ago

Security Deployment CCaaS Engineer

LaSalle Network

•

Chicago, Illinois, USA

Contract

Security Deployment CCaaS Engineer Ready to architect the future of contact centers? We're looking for a seasoned CCaaS Engineer to help lead the design and deployment of enterprise-grade solutions for global clients. This is a remote contract role (6-12-month duration) with the potential to extend. You'll be working closely with vendors, internal teams, and stakeholders across EMEA. If you know NICE CXone like the back of your hand and thrive in high-impact environments, keep reading. Responsib
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Posted 10 days ago | Updated 1 hour ago

Voice System Engineer

Pyramid Consulting, Inc.

•

Remote

Contract

Immediate need for a talented Voice System Engineer. This is a 06+months contract opportunity with long-term potential and is located in Columbus OH(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-74596 Pay Range: $48 - $50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: The Voice Systems team is respo
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Posted 8 days ago | Updated 4 days ago

Oracle Service Cloud

Federal Soft Systems Inc.

•

San Jose, California, USA

Third Party, Contract

CRM Lead San Jose, CA Oracle CRM (Oracle Service Cloud) Required Skills 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow). 3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels. Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX). Solid understanding of customer service operations and CRM/contact center best practices. Strong communication, stakeholder management, and onsite l
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Posted 18 days ago | Updated 2 days ago

CRM LEAD

Ameri100

•

San Jose, California, USA

Full-time, Third Party

We are looking for CRM Lead for San 3Jose, CA. ( Day 1 Onsite) Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation
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Posted 3 days ago

Quality Assurance Supervisor (Remote Opportunity)

Veterans EZ Info, Inc

•

Remote

Full-time

VetsEZ is seeking a Quality Assurance (QA) Supervisor to lead a QA team on a Department of Veterans Affairs (VA) contact center project. The ideal candidate will bring strong leadership, contact center experience, and a commitment to quality improvement in customer service. The candidate must reside within the continental US. Responsibilities: Lead and coach a team of QA analysts to ensure consistent and accurate evaluation of customer interactions (calls, chats, emails).Conduct regular coaching
Posted 4 days ago

Genesys Engineer - V

Judge Group, Inc.

•

Bridgewater, New Jersey, USA

Full-time

Location: Bridgewater, NJ Salary: Negotiable Description: Our client is currently seeking a Genesys Engineer - V Location: The preference is to have the contractor near Cary or Ashburn but the vast majority of my engineers are all over the country so keeping an open mind on location. Working Model: Hybrid- If near Cary or Ashburn, 2 days per week, other than that we have not had any direction Duration: 08/15/2024 to 08/14/2025 Description: Title: Genesys Engineer Position Responsibilit
Posted 60+ days ago | Updated 1 hour ago

IVR Chatbot Developer

Hired by Matrix, Inc.

•

Newark, New Jersey, USA

Contract

At-a-Glance: Are you ready to build your career by joining a global financial company. If so, our client is hiring a IVR Chatbot Developer.Position Type: Contract Hybrid (Hybrid - Newark)Required: Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Ge
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Posted 60+ days ago | Updated 11 hours ago

CRM Lead - Oracle Service Cloud (OSC)

TechDigital Corporation

•

Remote

Third Party, Contract

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments. Job Description Job expectation : Lead onsite CRM initiatives involving Oracle Service Cloud c
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Posted 4 days ago | Updated 4 days ago

Workforce Management Supervisor (Remote Opportunity)

Veterans EZ Info, Inc

•

Remote

Full-time

VetsEZ is seeking a Workforce Management (WFM) Supervisor to lead a high-performing team supporting a Department of Veterans Affairs (VA) contact center project. This role ensures optimal staffing, monitors real-time performance, and drives continuous improvement to meet service level goals across multiple channels. The candidate must reside within the continental US. Responsibilities: Develop and maintain agent schedules aligned with forecasted volume.Manage shift bids, time-off requests, and i
Posted 4 days ago

Network (Voice and Data) Engineer - Dallas, TX -5760023

Accenture LLP

•

Irving, Texas, USA

Full-time

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work for and Diversity Inc's Top 50 Companies for Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for
Posted 21 days ago | Updated 4 hours ago

IVR Developer

radient.ai

•

Remote

Contract, Third Party

Role: IVR Developer with some testing exp Location: Remote Exp:12+ Job Description: Design and develop IVR call flows using platforms such as Genesys, Avaya, Cisco UCCE, Twilio, or Amazon Connect.Integrate IVR systems with backend databases, CRMs, and APIs.Develop scripts in languages such as VXML, JavaScript, Python, or Java.Test and debug call flows to ensure performance and user experience.Monitor IVR system performance and logs; optimize for reliability and efficiency.Work with speech reco
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Posted 9 days ago

IVR Developer with some testing exp

radient.ai

•

Remote

Contract

Hi, This is Sandeep from Radient.AI and please find the job description below which suits your profile and let us know your interest for this position PP Num (Except USC) & LinkedIn Mandatory For Submission Job Title: IVR Developer with some testing exp Client: Implementation: Duration: 6-12+ Months Experience level: 12+ Experience Location: USA (Remote) Design and develop IVR call flows using platforms such as Genesys, Avaya, Cisco UCCE, Twilio, or Amazon Connect.Integrate IVR systems with ba
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Posted 9 days ago

Staff IT Analyst III - Senior IT Systems Analyst, Contact Center Technology & Operations

Western Alliance Bank

•

Phoenix, Arizona, USA

Full-time

Job Title: Staff IT Analyst - Senior IT Systems Analyst, Contact Center Technology & Operations Location: Block 23 What you'll do: We are seeking a highly skilled and experienced Senior IT Systems Analyst with a strong background in Contact Center operations to join our Contact Center Transformation Program. The ideal candidate will work closely with the product owner and business stakeholders to create a charter, vision, backlog, epics, features, and more. This individual will coordinate and
Posted 3 days ago | Updated 4 hours ago

Voice Engineer

TEKsystems c/o Allegis Group

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New York, New York, USA

Full-time

Top Skills' Details 1) The should have 3-5 years + as UC engineers in the Cisco CUCM and call center space. 2+ years of writing code in common programming languages such as VXML, Java, .Net, J2EE. JSP 2) 2- 3 yrs Experience integrating Genesys-Pure-Cloud with different CRM Applications. 3) 3-5+ years exp. with ACD, Building complex Call flows etc. as well as Network route switch. This should be a well rounded engineer voice and network. Intermediate Level Pay and Benefits The pay range for this
Posted 1 day ago | Updated 1 hour ago

Java ETL Developer

Thunderhawk Technology Partners

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New York, New York, USA

Contract

- Collaborate with stakeholders to understand business processes and design solutions that optimize customer and agent experiences - Stay abreast of Genesys PureCloud and Power BI updates and features to leverage new capabilities in design. - Design, implement, and ensure integration and interoperability between Genesys and Power BI systems or applications IVR, Salesforce Desktop, Call Recording, Workforce Management, and other channels (chat, email, etc.) - Translate reporting requirements into
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Posted 9 days ago | Updated 11 hours ago

Senior Reporting & Data Integration Engineer Contact Center Transformation

SANS

•

Alpharetta, Georgia, USA

Contract, Third Party

Reporting Development Contact Center is looking to recruit talent to support the Reporting Cloud Transformation initiative. Candidate should have vast experience working with design and implementation of Reporting as it relates to IVR and Routing call flows and service integration supporting various line of businesses including mortgage, banking, and brokerage. Successful candidate will ideally have performed a pivotal role in large transformation before and have dealt with scale and complexity
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Posted 23 days ago

Electrical Engineer Intern

Electronic Consulting Services, Inc (ECS Federal)

•

Chantilly, Virginia, USA

Full-time

Job Description ECS is seeking a Radar Electrical Engineer Intern to work in our Chantilly, VA office. The Radar Electrical Engineer Intern will be responsible for the following: Design analog and digital circuits. Test and troubleshoot electronic assemblies and components. Participate in small multi-discipline teams to integrate and perform qualification tests on products. Provide engineering support and hands-on troubleshooting for fielded products. Troubleshoot technical issues and identif
Posted 4 days ago | Updated 1 hour ago

Real Time Forecaster

MassMutual

•

Boston, Massachusetts, USA

Full-time

The Opportunity As the Real-Time Analyst, you will play a pivotal role in ensuring operational efficiency and effectiveness. You will monitor incoming calls, emails, and chats, employee availability, and workload distribution in real-time. This includes tracking call, email, and chat queues, employee adherence to schedules, adjusting staffing levels as needed to meet service level agreements. The Team The Demand & Capacity Planning Team is comprised of the following roles: Real-Time Analysts,
Posted 3 days ago | Updated 16 hours ago