help desk lead Jobs

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EHR Helpdesk Manager

Cynet Systems

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Raleigh, North Carolina, USA

Contract

Job Description: Responsibilities: Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities. Oversee ticket management systems (e.g., ServiceNow), monitoring queue performance, SLA compliance, and escalation workflows. Serve as the primary point of contact for escalated technical issues and service disruptions. Ensure 24/7 support coverage, including scheduling shifts, on-call rotations, and coordinating emergency response efforts. Standardize
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Posted 2 days ago | Updated 20 hours ago

EHR Helpdesk Manager - Raleigh, NC (Hybrid)

Information Resource Group, Inc.

•

Raleigh, North Carolina, USA

Contract, Third Party

Title: EHR Helpdesk Manager Location: RTP, NC (Hybrid) Duration: 12+ Months of Contract role with Extensions Key Responsibilities Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities. Oversee ticket management systems (e.g., ServiceNow), monitoring queue performance, SLA compliance, and escalation workflows. Serve as the primary point of contact for escalated technical issues and service disruptions. Ensure 24/7 support coverage, including
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Posted 2 days ago | Updated 14 hours ago

Epic EHR Helpdesk

Sage Group

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Durham, North Carolina, USA

Contract

Job Title: EHR Helpdesk 1st Shift Lead Location: Raleigh/Chapel Hill/Durham, NC - Hybrid Description: The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. Experience supporting Epic EHR is required. Position Summary The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. This role pro
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Posted 2 days ago | Updated 2 days ago

Help Desk Technician

Ruri Software Technologies LLC

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Mississippi, USA

Contract

Role : Help Desk Support Technician Location : Jackson, MS - Onsite Relocation is accepted $25/ hr on W2 role will focus on providing all levels of support to our customer base, both remotely and onsite. The candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop\Laptop troubleshooting, software installation, peripheral hardware implementation and active directory administration. Candidate must also have experience providing
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Posted 5 days ago

EHR Helpdesk Manager

DataStaff, Inc.

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Raleigh, North Carolina, USA

Contract

DataStaff, Inc. is currently seeking a EHR Helpdesk Manager for a long-term contract opportunity with one of our direct clients in Raleigh, NC. *This position is hybrid Responsibilities: Leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities.Managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and
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Posted 2 days ago

Help Desk Support Technician ***Prefer local to Mississippi/ W2 Candidates only *** ***

V.L.S. Systems, Inc

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Jackson, Mississippi, USA

Full-time

JOB DESCRIPTION: The selected candidate s role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. The ideal candidate has experience in Desktop\Laptop troubleshooting, software installation, peripheral hardware implementation and active directory administration. Candidates must also have experience in providing remote assistance using various platforms and must be exper
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Posted 4 days ago | Updated 4 days ago

Helpdesk Analyst

TechNix LLC

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Saint Paul, Minnesota, USA

Contract, Third Party

Position: Helpdesk Analyst Duration: 7 Months Location: Minnesota (Hybrid) The Metropolitan Council Information Services Department (IS) is seeking candidates to fulfill staff augmentation work. Listed below you will find tables which outline the position title, the estimated start and end dates, a brief narrative of the position responsibilities, and a list of required and desired work specifications for this engagement. POSITION TITLE: Service Desk Agent Work Location/Type: This position is
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Posted 2 days ago | Updated 1 day ago

Help desk / Service desk Agent

Enclipse Corp.

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Saint Paul, Minnesota, USA

Contract, Third Party

Help desk / Service desk Agent Location: Saint Paul, MN (Hybrid) Job Description: The service desk agent is responsible for providing end users with exceptional customer service as the first point of contact for technology questions, reporting issues and request services. This position provides high First Level Resolution (FLR) using defined processes and knowledge, a understanding of the IS Service Catalog and ITIL/ITSM practices. Required Skills: Two (2) years' experience in a help desk/ser
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Posted 2 days ago | Updated 1 day ago

Helpdesk Manager Leads

S Linx LLC

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Raleigh, North Carolina, USA

Contract

Job Title: Helpdesk Manager leadsLocation: North Carolina The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads.This position plays a key leadership role in the support of clinic
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Posted 2 days ago

Help Desk Technician - TS/SCI W/ POLY

General Dynamics

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Colorado Springs, Colorado, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Technical Support, Troubleshooting Certifications: None Experience: 2 + years of related experience ship Required: Yes Job Description: Help Desk Technician Transform technology into opportunity as a Help Desk Technician with GDIT. A care
Posted 3 hours ago

Help Desk/Call Center Technician

Information Resource Group, Inc.

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Montpelier, Vermont, USA

Contract, Third Party

Role: Help Desk/Call Center Technician Location: (In Office, Montpelier, VT) Onsite Duration: 6-12 months Required Services: Considerable Help desk/ Call Center experience Advanced PC and network troubleshooting skills Knowledge of interfaces Thorough knowledge of help desk software and procedures Able to troubleshoot, analyze issues, recommend effective solutions without direction. Working knowledge of training principles and practices Knowledge of the principles and practices of public relat
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Posted 10 days ago | Updated 14 hours ago

Help Desk Analyst (MUST be Bilingual, Spanish/English)

Uniqsoft

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Conyers, Georgia, USA

Contract, Third Party

Job Title: Help Desk Analyst 1 Location: East View Parkway Conyers, GA 30013 (Hybrid) Position type: Long term Contract Rate: DOE Job ID: 762935 Client: DDS - IT Interview type: Either Web Cam or In Person Note:- LOCAL CANDIDATES This position is located at DDS Headquarters in Conyers, Georgia. MUST be Bilingual, Spanish/English Short Description: Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertis
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Posted 13 days ago | Updated 11 days ago

Field Implementation Specialist (Desktop/Helpdesk)

Harvey Nash Inc.

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Houston, Texas, USA

Contract

Job Title: Field Implementation Specialist (Desktop/Helpdesk) Location: Houston, TX (Hybrid) Duration: 7+ Months Contract Hybrid/Remote: Hybrid (Note: This position will also require onsite presence weekly & Must be able to work weekends/nights as needed) Responsibilities: Manage and support mobile device refresh/deployment of the CS agent MAP devices. Asset management, Apple IOS device administration, organizational skills. Basic/Technical Skills Required/Preferred: 3-5 years mobile device sup
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Posted 12 days ago

EHR Helpdesk

Cynet Systems

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Raleigh, North Carolina, USA

Contract

Job Description: Responsibilities: Serve as the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting. Provide expert-level support for Epic applications, including issue triage, resolution, and coordination with application analysts and vendors. Lead support staff during assigned shifts, offering guidance, coaching, and performance oversight. Monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met. Coordinate
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Posted 2 days ago | Updated 20 hours ago

Helpdesk Manager

TEKsystems c/o Allegis Group

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Raleigh, North Carolina, USA

Full-time

Description This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads. This position plays a key leadership role in the support of clinical applications, including Epic EHR, and infrastructure systems that are critical to patient care and administrative operations. The Helpdesk Manager works closely with infrastructure, applic
Posted 1 day ago | Updated moments ago

Help Desk Technician - SWINGS - TS/SCI W/ POLY

General Dynamics

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Colorado Springs, Colorado, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Satisfaction, Technical Support, Troubleshooting Certifications: None Experience: 8 + years of related experience ship Required: Yes Job Description: Help Desk Technician V Transform technology into opportunity as a Help Desk Technician V with GDI
Posted 7 days ago | Updated 3 hours ago

Epic EHR Helpdesk Manager

Innosoul inc

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Raleigh, North Carolina, USA

Contract, Third Party

Job ID :NC-763716 Hybrid/Local Epic EHR Helpdesk Manager (12+)ITIL) with ServiceNow, remote desktop, incident management, clinical documentation/orders/results review/medication administration/patient registration modules experience Location: Raleigh, NC (NCDHHS-AM) Duration: 12 Months Position: 1(1) Skills: Bachelor s degree in Information Technology, Computer Science, Healthcare IT, or related field; or an equivalent combination. Required 5 years in IT support Required 5 Years 2 years in a su
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Posted 2 days ago

Help Desk Technician - TS/SCI W/ poly

General Dynamics

•

Annapolis, Maryland, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Remote Support, Troubleshooting Certifications: Security+, CE - CompTIA-Security+ CE Experience: 2 + years of related experience ship Required: Yes Job Description: Help Desk Technician Transform technology into opportunity as a Help Des
Posted 16 days ago | Updated 3 hours ago

Helpdesk Analyst

GDH

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Siloam Springs, Arkansas, USA

Contract

Job Description: Our client is currently seeking a skilled and proactive Helpdesk Analyst to join their dynamic IT team. This role is pivotal in providing first-line support and resolving technical issues for end-users, ensuring efficient operation, and minimizing downtime. The successful candidate will be instrumental in supporting desktop systems, mobile devices, and network management. This is a full-time position that offers a challenging yet rewarding environment where you can improve your
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Posted 3 days ago | Updated 16 hours ago

Bilingual Helpdesk Technician (Japanese and English)

NTT DATA Americas, Inc

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Houston, Texas, USA

Contract

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT Data's client is currently seeking a Bilingual Helpdesk Technician to join their team in Houston (US-TX), United States (US). Job Description Seeking Bilingual (Japanese/English) IT Helpdesk Technician at Houston, TX. 1+years of experience working for a Japanese company in US is required. Will pe
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Posted 37 days ago | Updated moments ago