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.NET Software Engineer 4

Apex Systems

•

Westlake, Texas, USA

Full-time

Job#: 2080743 Job Description: .NET Software Engineer Locations: Westlake/Dallas, TX, Charlotte, NC, or Phoenix, AZ Contract: 12 months In this role, you will: Support the design, architecture, development & Integration of Merchant Payments in Onboarding, Servicing and operations platforms ensuring they align with the companys strategic goals and user experience objectives. Collaborate closely with cross-functional teams, including product managers, data scientists, and UX designers, to tran
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Posted 24 days ago | Updated 10 hours ago

Senior Consultant, IT Architecture - United States

Bravo Technical Resources

•

Alabama, USA

Contract

Senior Consultant, IT Architecture Location: 100% Remote Hours: Standard work hours, 8:00 AM - 5:00 PM ACCOUNTABILITIES Implements technical solutions and management processes to achieve overall objectives by implementing systems or enterprise-wide solutions using the company's or a third party's hardware/software products, processes, and methodologies. Integrates solutions and strategies within the customer environment, based on analysis of customer business goals, objectives, needs, and exis
Posted 56 days ago | Updated 10 hours ago

Mgr Applications

Medline Industries, LP

•

Northbrook, Illinois, USA

Full-time

Job Summary This role focuses on maintaining, optimizing, and evolving the contact center technology to deliver exceptional customer service experiences, enable operational efficiency, and support business growth. The manager will lead efforts to identify and implement AI and automation capabilities to streamline operations, enhance agent productivity, and improve customer engagement. The manager will collaborate closely with IT teams, business stakeholders, and operational leaders to ensure se
Posted 11 days ago | Updated 6 hours ago

F2F Interview || Five9 SME || Lenexa, Kansas (full onsite)

Stellent IT LLC

•

Lenexa, Kansas, USA

Contract, Third Party

Five9 SME- F2F Interview Lenexa, Kansas (full onsite) 6 months CTH Overview: The Five9 SME (Subject Matter Expert) is a specialized technical leader responsible for the administration, optimization, and support of the Five9 cloud contact center platform, including Intelligent Virtual Agents (IVA), IVR, ACD, and enterprise-level integrations. This role also supports Microsoft Teams Phone systems, enabling seamless communication across platforms. The Five9 SME will play a critical role in system
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Posted 20 days ago | Updated 10 hours ago

Full Stack Java / React Developer

Morgan Stanley

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Alpharetta, Georgia, USA

Full-time

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Software Engineering position at the Director level, which is part of the job family responsible for developing and maintaining software solutions that support business needs. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help gove
Posted 60+ days ago | Updated 10 hours ago

Business Intelligence (BI) Developer - Genesys

JSR Tech Consulting

•

Remote

Contract

Location: Newark (hybrid) preferred. Open to remote for the right person. Payrate 60 - 75 per hour Job Description: Level of Experience: 3-5 years BI developer/ Reporting Analyst needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller
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Posted 14 days ago | Updated 4 hours ago

IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

•

Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste
Posted 25 days ago | Updated 10 hours ago

Senior Cyber Security Engineer II (Customer Engagement Technology)

Walgreens

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Deerfield, Illinois, USA

Full-time

Job Description Job Summary Protect Customer Engagement Technology (CET) organization's systems, networks, and data from cyber threats that include but not limited to Contact Center Platforms, Genesys, IVRs, Chat VA, 2 Way SMS, CPM, Salesforce and other as needed. Responsible for building, designing, documenting, implementing, maintenance and managing complex security solutions, as well as conducting threat assessments, vulnerability analyses, and incident response. Staying up to date on the l
Posted 60+ days ago | Updated 10 hours ago

Senior Consultant - Clinical Data Programming

Veeva Systems

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Raleigh, North Carolina, USA

Full-time

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation
Posted 60+ days ago | Updated 17 days ago

IVA and Digital Platform Developer

RCN Telecom Service, LLC

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Wilkes-Barre, Pennsylvania, USA

Full-time

IVA and Digital Platform Developer Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee
Posted 29 days ago | Updated 19 hours ago

Network Security Engineer

TriosysIT Inc.

•

Washington, District of Columbia, USA

Contract, Third Party

Mandatory 4-week probationary period: Candidate must be on site every day for the first 4 weeks Starting in week 5, 6 or even 8: Transition to hybrid schedule (3 days on site per week), based on performance Candidate must currently reside within 20 miles of SE Washington, D.C. Note: With new leadership, this role may revert to 100% on siteThe contractor is responsible for the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integra
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Posted 7 days ago | Updated 10 hours ago

Nice InContact CXone resource

Software People, Inc.

•

Lansing, Michigan, USA

Contract, Third Party

In person interview needed. Onsite from day 1 Location: Lansing, MI Duration: 12- 12+ months (High Possibility of Further Extensions) Responsibilities Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). Manage NICE BU and provide Subje
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Posted 60+ days ago | Updated 9 hours ago

UX Designer - II

Judge Group, Inc.

•

Miami, Florida, USA

Contract

Location: Miami, FL Salary: Negotiable Description: Title: UI/UX Designer- II Location: Miami, FL OR 140 West, NYC(Hybrid) Duration: Long Term Contract JOB DESCRIPTION: Location: Hybrid- Tuesday/Wednesday/Thursday every week, open to 140 West, NYC, or MIA Responsibilities: Gather and evaluate user requirements in collaboration with product managers and engineers. Illustrate design ideas using storyboards, process flows, and sitemaps. Design graphic user interface elements, including menus
Posted 60+ days ago | Updated 6 hours ago

Senior Cloud Data Engineer

Fiserv

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Omaha, Nebraska, USA

Full-time

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a diffe
Posted 60+ days ago | Updated 6 hours ago

AWS Connect Developer and Tester

Omm IT Solutions

•

Milford Mill, Maryland, USA

Contract

Please Note:- Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes. Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications. Support and enhance existing p
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Posted 60+ days ago | Updated 11 hours ago

Lead Conversational AI engineer @ Charlotte NC - Charlotte, NC (From Day 1 onsite - 5 days/week onsite)

Lorven Technologies, Inc.

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Charlotte, North Carolina, USA

Full-time, Contract, Third Party

Job Title: Lead - IVR & Conversational AI Chatbot developer Location: Charlotte, NC (From Day 1 onsite - 5 days/week onsite) Job Description: Overall experience above 10 years and at least 5+ years relevant technical work experience, in developing and implementing Conversational AI. Experience with Conversational AI projects and KoreAI, Intent identification, and LLM development. Strong expertise in developing conversational AI applications (chatbots, IVR systems, virtual assistants). Profici
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Posted 33 days ago | Updated moments ago

Digital Product Manager

Strategic Staffing Solutions

•

Charlotte, North Carolina, USA

Contract

Digital Product Manager Charlotte, NC W2 Only/NO C2C Required Qualifications: 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 3+ years of financial industry experience 2+ years of Product management experience 3+ years of Agile experience 2+ years of Interactive Voice Response (IVR), Call Routing, Agent desktop or other Contact Center rel
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Posted 17 days ago | Updated moments ago

UX Content Conversation Designer - W2 only - 100% remote

Saksoft

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Remote

Contract

Position: UX Content Conversation Designer Duration: 12+ months contract Location: 100% remote JOB DESCRIPTION SKILLS NEEDED : UX writing for conversational interfaces, conversational AI platforms such as Dialogflow, Rasa, IBM Watson, or Voice, chatbots, voice assistants, and multimodal platforms We re seeking a skilled UX Content Conversation Designer to craft intuitive, user-centered conversational experiences across chatbots, IVR systems, and other AI-powered interfaces. In this role, you ll
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Posted 4 days ago

Voice/Phone and Cloud Contact Center Technology Architect

Data-Core Systems, Inc.

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Remote

Full-time, Third Party

RESPONSIBILITIES Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of contact center supporting solutionsCreate detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seaml
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Posted 18 days ago

Voice/Phone and Cloud Contact Center Technology Architect

Data-Core Systems, Inc.

•

Remote

Full-time, Third Party

RESPONSIBILITIES Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of contact center supporting solutionsCreate detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seaml
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Posted 18 days ago