ivr jobs

Greensboro, North Carolina

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13d ago

Job Title: IVR Engineer (Amazon Connect) Onsite Location: Greensboro, NC (Onsite) Job Type: Long-Term Contract Job Description: We are seeking an experienced IVR Engineer to design, develop, and support cloud-based telephony solutions using the AWS ecosystem. The ideal candidate will have strong expertise in Amazon Connect and related AWS services to build scalable, AI-powered IVR systems that enhance customer experience and optimize call handling. Key Responsibilities: Design and implement IVR

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Contract, Third Party

Depends on Experience

IVR Support Engineer (ICX / Avaya / SIP)

Remote

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Yesterday

Job Summary We are hiring an IVR Support Engineer to support a centralized IVR orchestration and routing platform (ICX) that integrates across carriers (SBC), Avaya contact center stack, IVR applications, agents, CTI, and Google Dialogflow. This role requires strong end-to-end call flow understandingnot just telephony or application support. You will be responsible for analyzing customer interactions across multiple layers, triaging issues, and ensuring seamless routing and IVR performance.

Third Party, Contract

$65 - $70

Nice CXOne IVR Lead Developer

Remote

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12d ago

About the Role: We are seeking a highly skilledNICE CXone IVR Leadto drive the design, development, and optimization ofIVR (Interactive Voice Response) solutionson the NICE CXone platform. The ideal candidate will have extensive experience inCXone Studio, IVR call flows, ACD, speech analytics, bot integrations, and omnichannel contact center solutions. Key Responsibilities: Design, develop, and enhanceIVR call flowsusingNICE CXone Studio. Lead theend-to-end implementation and integrationof C

Third Party, Contract

Depends on Experience

Contact Center Engineer (Nice / LiveVox)

Rollingwood, Texas

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7d ago

POSITION SUMMARY/RESPONSIBILITIESFunctions as a Contact Center Engineer responsible for the design, configuration, and support of enterprise contact center platforms, including NICE (CXone/InContact) and/or LiveVox. Supports inbound and outbound call center operations by maintaining dialers, call routing, IVR workflows, and integrations with internal systems. Works closely with operations, business teams, and IT to optimize call center performance, improve customer experience, and ensure system

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Full-time

$60000

Telephony/IVR/Contact Center/Nice CXone

Hybrid in Dallas, Texas

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7d ago

Role: Telephony Platform Engineers with NICE CXone Location:Pleasanton, CA &Dallas, TX Onsite NICE CXone / Contact Center Engineer Primary profile they want Typical titles: NICE CXone Engineer NICE CXone Administrator Contact Center Platform Engineer CXone Telephony Engineer NICE InContact Engineer Key skills in resume: NICE CXone Administration CXone Studio scripting IVR call flows Contact center routing Agent configuration Telephony troubleshooting CXone reporting Experience: 5+ years conta

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Contract, Third Party

Depends on Experience

Interactive Voice Response -Engineer Specialist

Newport, Rhode Island

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4d ago

Job Description Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world. About the team Worldpay, LLC seeks Interactive Voice Response -Engineer Specialist in Cincinnati, OH to design, develop, and maintain IVR applications using strategic cloud-based IVR platforms such as Nuance. What you will be doing The Interactive Voice Response -Engineer Specialist wil

Full-time

AI and Cloud Business Analyst - IVR application

Omaha, Nebraska

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19d ago

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a differ

Full-time

Telephony Product manager( Amazon Connect)-Plano,TX / Pittsburgh, PA -Hybrid

Hybrid in Plano, Texas

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28d ago

Key Responsibilities 1.Lead the Enterprise Telephony Modernization Program Own the full modernization lifecycle: discovery, design, implementation, cutover, and legacy decommissioning. Design a roadmap spanning platform migration, routing redesign, IVR development, analytics, and enterprise readiness. Ensure platform stability and business continuity throughout the transition. Work with internal teams to implement voice AI where applicable 2.Simplify and Modernize Number & Routing Architecture

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Contract

Depends on Experience

NICE CXOne Tech Architect

Charlotte, North Carolina

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Today

Hi,Hope youare doing well.Position: Nice CXOne Tech ArchitectLocation: Charlotte, NCJob Description:We are seeking a highly experienced NICE CXone Technical Architect to lead the technical architecture design and governance of cloud contact center solutions on the NICE CXone platform with 12-15 years of experience This role is responsible for defining scalable secure and highperformance architectures across voice and digital channels leading complex integrations and providing technical direction

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Full-time, Third Party

60 - 65

NICE CXONE Engineer

Hybrid in Plano, Texas

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Yesterday

Hi,Hopeyou''redoing great! I have urgent requirements forNICECXONE Engineer.If you are interested, then please share your resume. Role: NICECXONE Engineer Location: Plano, TX- Hybrid Duration: 12+ Months and Contract

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Contract, Third Party

Depends on Experience

Salesforce Developer with Agent force Experience

Alpharetta, Georgia

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13d ago

Job Title: Salesforce Developer with Agent force Experience Location: Alpharetta, GA Duration: 12+ Months F2F interview is must Job Description Role Summary We are seeking a Salesforce professional with strong Agentforce Voice deployment experience, deep Genesys Contact Center integration background, and hands-on expertise in Salesforce Service Cloud and SRMEA to lead AI-driven contact center transformations. This role will design, deploy, and optimize AI-powered voice and service experiences,

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Contract, Third Party

$60 - $70

Technical Project Manager (Contact Center & AI)

Hybrid in Atlanta, Georgia

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Yesterday

Job Title: Project Manager Contact Center Location: Atlanta, GA(3 days in a week onsite) Duration: Long Term Contract Job Description: We are seeking an experienced Project Manager with Contact Center expertise to lead and manage projects related to contact center technology, operations, and digital transformation initiatives. The ideal candidate will have strong experience delivering projects involving IVR, call routing platforms, customer experience solutions, and contact center technologie

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Contract

Depends on Experience

NICE CXONE Business Analyst

Hybrid in Plano, Texas

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Yesterday

Hi,Hopeyouredoing great! I have urgent requirements forNICECXONE Business Analyst.If you are interested, then please share your resume. Role: NICECXONE Business Analyst Location: Plano, TX- Hybrid Duration: 12+ Months and Contract

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Contract, Third Party

Depends on Experience

Voice Program Manager

Hybrid in Arlington, Virginia

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Today

Job Title - Voice Program Manager Location - Arlington, VA Primarily remote, however onsite work is occasionally required. Duties include:Coordinates team's day-to-day operational support of County's voice servicesManages submitted incidents and requests to ensure they are handled within service level agreements (SLAs)Develops the program strategy and executes high-level project plansLeads implementation of operational, enterprise and department specific voice projectsContributes to the plannin

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Contract

Depends on Experience

Amazon Connect Voice Engineer with Java Experience at Remote work

Remote

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Today

Job Title:Amazon Connect Voice Engineer (Java) Location: Remote Duration: 6+ Months Responsibilities: Design, develop, and implement solutions using Amazon Connect for contact center operationsConfigure and manage voice workflows, call routing, IVR systems, and integrationsDevelop and maintain backend services and integrations using JavaCollaborate with cross-functional teams to gather requirements and translate them into scalable voice solutionsIntegrate Amazon Connect with external systems (CR

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Contract, Third Party

Depends on Experience

Solutions Architect - Amazon Connect

Remote

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20d ago

Job Title: Solutions Architect Amazon Connect Focus: Cloud Contact Centers | Amazon Connect Implementations Location: Remote (US-based preferred) Employment Type: Full-time / Contract / Consulting (flexible) About the Role We are looking for an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions for innovative customers. This role is ideal for someone who has implemented Amazon Connect in real-world envi

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Contract

Depends on Experience

Bilingual Senior AI Engineer

Hybrid in Charlotte, North Carolina

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Today

A client of Innova Solutions is immediately hiring for a Bilingual Senior AI Engineer Position Type: Full-Time, Contract Duration: 6 months Location: Charlotte NC 28217 (Hybrid) Schedule: 4-days onsite in a week. Asa Bilingual Senior AI Engineer,you will: Architect and develop AI-driven IVR and conversational systems using Python Build NLP models for text classification and clustering to support intent detection and call routing Perform data analysis using SQL on large-scale IVR and interaction

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Contract

Depends on Experience

Salesforce Functional Architect - Genesys

Hybrid in Middleton, Wisconsin

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Today

Our client is looking for a Functional Architect. This person is a key member of the IT team responsible for defining and governing the technical vision for the Customer Experience ecosystem. This role will lead architecture and roadmap planning with Salesforce positioned as a strategic CRM platform within an evolving Customer 360 architecture. The ecosystem includes integrated contact center technologies (e.g., Genesys Cloud) and enterprise data platforms (e.g., Snowflake) to enable end-to-end

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Full-time, Third Party

$140,000 - $180,000

Voice Program Manager

Hybrid in Leesburg, Virginia

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7d ago

Job Title:Voice Program Manager Location: Arlington, VA Work Model: mostly remote with occasional onsite work Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract We are looking for LOCAL CANDIDATES ONLY with a minimum of 10 years of telecommunications experience (PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP) and a minimum of 10 years of operations or program management. Candidates with local government experience are highly preferred. Description This position will b

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Contract, Third Party

Depends on Experience

Amazon Connect Engineer

Remote

•

Yesterday

Amazon Connect Engineer - Remote PLEASE NOTE: This is a 6 month contrac to hire and needs to meet Client full-time conversion policies. Those dependent on a work permit sponsor now or anytime in the future (ie H1B, OPT, CPT, etc) do not meet Client requirements for this opening. Must Haves: 3+ years of Amazon Connect implementation experienceStrong knowledge of call flow design and IVR developmentExperience with security profile architecture and user access managementFamiliarity with identity an

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Contract

$60 - $70

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