ivr Jobs

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Conversational IVR Lead / Manager

iPeople Infosystems LLC

•

Charlotte, North Carolina, USA

Third Party, Contract

Role- Conversational IVR - Technical Lead / Manager Experience- 8 to 10 years with lead experience Location: Charlotte, NC Hybrid (4 days work from office mandatory) Job Type- Contract Job Description: We are seeking an experienced Conversational IVR Manager to lead our transition from a legacy IVR system to a modern, conversational IVR experience. The ideal candidate will have extensive experience in IVR and Conversational AI, with a strong technical background and proven leadership skills. Key
Easy Apply
Posted 3 days ago

NICE IVR Consultant

Apar Technologies

•

Fort Mill, South Carolina, USA

Third Party, Contract

Title: NICE IVR consultant Location - Fort Mill, SC Project Duration: 6 months Shift Timings 11 AM to 8 PM EST Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment ana
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Posted 4 days ago | Updated 17 hours ago

Ivr Developer

TEKsystems c/o Allegis Group

•

Omaha, Nebraska, USA

Full-time

Location Preference: Omaha, NE (Preferred)Austin, TXSan Jose, CA Contract Duration: 6 months (Strong potential for extension) Work Environment: Hybrid (3 days onsite; Austin-based candidates: 1 day onsite every other week) About the Role We are seeking an experienced IVR Developer to support the modernization of a global voice and telephony infrastructure. This role focuses on designing, developing, and integrating voice solutions that enhance customer-facing IVR and authentication experiences
Posted 5 days ago | Updated moments ago

Avaya Lead - IVR implementation

Gurus Infotech, Inc.

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Las Vegas, Nevada, USA

Contract, Third Party

Avaya Lead / Las Vegas, NV (Onsite) Must Have : IVR implementation with Avaya & Java development background Position Summary Should have good communication along with requirement analysis skillsExtensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementationExcellent customer service skills including reporting, organization, written and oral communication and task prioritizationExperienc
Easy Apply
Posted 4 days ago | Updated 17 hours ago

NICE IVR Technical Lead

New York Technology Partners

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Fort Mill, South Carolina, USA

Contract

Role : NICE IVR Technical Lead Duration : Long Term Contact Location : Fort Mill, SC United States Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment analysis Key Respon
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Posted 20 days ago

CX Architect (IVR)

Genius Business Solutions

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Remote

Contract, Third Party

Are you a passionate IT trailblazer a growth-focused, problem-solver who takes full ownership of your work, wants to collaborate & co-create with fellow IT experts, innovate, learn new skills, create new solutions & drive your career to the pinnacle of your potential? If so, you will love working with our Sales Team we are constantly innovating to create breakthrough solutions for our client s growth through a vibrant, fun team culture. Featured in CNBC, Digital Journal, Fox News & CIO Review, G
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Posted 33 days ago | Updated 11 days ago

Technical Product Owner Twilio & IVR Solutions

Kanshe Infotech

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US

Contract, Third Party

Job Title : Technical Product Owner Twilio & IVR Solutions Location : Remote exp- 15+ About the Role: We are seeking a highly skilled and motivated Technical Product Owner with hands-on experience in Twilio, IVR systems, and Twilio Insights. The ideal candidate will play a pivotal role in driving the development and optimization of our customer communication platforms, ensuring seamless integration and performance across voice and messaging channels. Key Responsibilities: Product Ownership
Easy Apply
Posted 10 days ago | Updated 16 hours ago

IVR Business Analyst

Kforce Technology Staffing

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Coral Gables, Florida, USA

Contract

RESPONSIBILITIES: Kforce has a client in Coral Gables, FL that is seeking an IVR Business Analyst. Responsibilities: * The IVR Business Analyst will analyze, design, and evaluate computer systems and related processes to address and satisfy business requirements * Capture, verify, and manage customer requirements, preferences, configurations & settings, and create corresponding tickets to support our development, implementation, test and deliver * As an IVR Business Analyst, you will assist in
Posted 60+ days ago | Updated 1 hour ago

IVR Chatbot Developer

Hired by Matrix, Inc.

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Newark, New Jersey, USA

Contract

At-a-Glance: Are you ready to build your career by joining a global financial company. If so, our client is hiring a IVR Chatbot Developer.Position Type: Contract Hybrid (Hybrid - Newark)Required: Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Ge
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Posted 60+ days ago | Updated 10 hours ago

Technical Project Manager Chatbots and IVR contact centers

Shimento, Inc.

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Remote or Orlando, Florida, USA

Contract

Technical Project Manager Chatbots and IVR contact centers Location: - Orlando, FL Travel might Require up to 70%. Industry: Technology, Healthcare, Consulting, Financial Services, or AI Solutions A Technical Project Manager with experience in chatbots and IVR contact centers will be responsible for overseeing the development and implementation of these technologies within a customer service environment. This includes managing timelines, budgets, and resources, as well as ensuring the successful
Easy Apply
Posted 6 days ago | Updated 21 hours ago

Director of Software Engineering - Self-Service and IVR Platforms

JPMorgan Chase & Co.

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Plano, Texas, USA

Full-time

Job Description If you are a software engineering leader ready to take the reins and drive impact, we've got an opportunity just for you. As a Director of Software Engineering at JPMorgan Chase within the Consumer and Community Banking - Operations Technology team, you lead a technical area and drive impact within teams, technologies, and projects across departments. Utilize your in-depth knowledge of software, applications, technical processes, and product management to drive multiple complex
Posted 51 days ago | Updated 3 hours ago

HIRING NOW: Genesys & Five9 IVR/Data Ecosystem Consultant Location: Phoenix, AZ (Onsite)

Global IT Family

•

Phoenix, Arizona, USA

Contract

We are seeking a highly skilled Genesys and Five9 Data Ecosystem Consultant with deep expertise in IVR Routing and Contact Center Analytics, particularly in the context of CCaaS migration initiatives. This is an onsite role in Phoenix, AZ. Key Responsibilities:Deep knowledge of Genesys platforms including InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing Expertise with the Five9 data ecosystem and contact center reporting Define and implement data strategy for historical and real-time data migrati
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Posted 4 days ago

IVR Computer Telephony Integration Developer 5849228

Accenture LLP

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Remote or Charlotte, North Carolina, USA

Full-time

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for
Posted 3 days ago | Updated 3 hours ago

Genesys Chatbot consultant/IVR Developer- Remote

Hirex

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Remote

Contract, Third Party

HireX is the North American leader for People Solutions. A key player in the contingent staffing market, HireX provides unrivalled expertise in matching top talent with the most sought after North American employers. Hello, Hope you are doing well! Please do let me know if you are interested in the below role we have with our client. Please share me your updated resume. Genesys Chatbot consultant 12 Months Contract Minimum Remote Video hire Responsibilities - Minimum 3-5 years of application de
Easy Apply
Posted 12 days ago | Updated 7 days ago

Contact Center Solutions Engineer - Amazon Connect, Calabrio ONE

Mavensoft Technologies, LLC

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Remote

Contract

Job Title: Contact Center Solutions Engineer - Amazon Connect, Calabrio ONEDuration: 4+ months (W2 contract)Location: Atlanta, GA (Hybrid or fully remote)Work Timing: Hybrid; up to 40 hours per week (must be available for occasional after-hours critical support)Key Skills: Amazon Connect, Calabrio One (WFM, QM, Analytics), Omnichannel Contact Center Platforms, VoIP/SIP, AWS Services (Lambda, CloudWatch, S3), API Integrations, IAM/SSO, CRM Integration, Telephony Troubleshooting, IVR & Call Routin
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Posted 3 days ago | Updated 17 hours ago

Healthcare Product Owner

Clover Solutions LLC

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Remote

Full-time

Healthcare Technical Product Owner (Updated JD from client) Location : Remote Duration : 12 Months Experience : 12 Years Mandatory : Twilio IVR, Healthcare experience is a must in all projects Technical functional Product Owner candidates with the following skills - Good exposure to database & queries and experience working on report creationsExperience in gathering reporting specific business needs and translating them into US with detailed acceptance criteria for the team to work onExposure a
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Posted 4 days ago

Voice Product Owner with Twilio

TekShapers

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Michigan, USA

Full-time, Contract, Third Party

Position: Voice Product Owner with Twilio Location: Remote Duration: Long Term Contract Job Description: Voice PO (New Role) Understanding of end-to-end contact center functionalities Exposure to Twilio IVR and Insights reporting will be a bonus Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders Understanding and documenting business needs and converting them into consumable US with clearly articulated accepta
Easy Apply
Posted 3 days ago | Updated 4 hours ago

AWS Connect Developer and Tester

Sky Solutions LLC

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Woodlawn, Maryland, USA

Full-time, Third Party

Position Title: AWS Connect Developer and Tester Duration: Long term Location: Woodlawn, MD (Onsite 5 days a week) Note: Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Key Required Skills: Solid AWS Cloud and AWS Connect Developer experience Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations requir
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Posted 21 days ago

Avaya Developer

Thunderhawk Technology Partners

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Las Vegas, Nevada, USA

Contract

Avaya Developer Location: Las Vegas 100% ONSITE Duration: 6 months Experience Requested: 6-8 years Title name: Avaya Developer Description: Should have good communication along with requirement analysis skills. Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation. Excellent customer service skills including reporting, organization, written and oral communication and task p
Easy Apply
Posted 18 days ago | Updated 10 hours ago

Avaya Developer

Altezzasys

•

Las Vegas, Nevada, USA

Contract, Third Party

Job Title:- Avaya Lead Location:- Las Vegas (Day 1 Onsite) Contract Job Description : Must Have : IVR implementation with Avaya Java development background Position Summary Should have good communication along with requirement analysis skillsExtensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementationExcellent customer service skills including reporting, organization, written and oral
Easy Apply
Posted 11 days ago | Updated 4 days ago