ivr Jobs

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DevOps Engineer (SRE) IVR Team

Astir IT Solutions

•

Frisco, Texas, USA

Full-time

Job Title: DevOps Engineer (SRE) IVR TeamClient: Comcast (via Capgemini)Location: Frisco, TX (Onsite Local candidates or willing to relocate highly preferred)Work Authorization: Any valid W2 (USC/-EAD/L2-EAD)Work Hours: Monday Friday, 7 AM PT to 4 PM PTOn-call: Occasional on-call support requiredContract Type: Long-term Contract Job Summary:We are hiring a DevOps Engineer (Site Reliability Engineer - SRE) to join the IVR Team. The ideal candidate will be responsible for maintaining operational s
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Posted 3 hours ago | Updated 2 hours ago

NICE IVR Technical Lead

New York Technology Partners

•

Fort Mill, South Carolina, USA

Contract

Role : NICE IVR Technical Lead Duration : Long Term Contact Location : Fort Mill, SC United States Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment analysis Key Respon
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Posted 15 days ago

Technical Project Manager Chatbots and IVR contact centers

Shimento, Inc.

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Remote or Orlando, Florida, USA

Contract

Technical Project Manager Chatbots and IVR contact centers Location: - Orlando, FL Travel might Require up to 70%. Industry: Technology, Healthcare, Consulting, Financial Services, or AI Solutions A Technical Project Manager with experience in chatbots and IVR contact centers will be responsible for overseeing the development and implementation of these technologies within a customer service environment. This includes managing timelines, budgets, and resources, as well as ensuring the successful
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Posted 23 hours ago | Updated 5 hours ago

CX Architect (IVR)

Genius Business Solutions

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Remote

Contract, Third Party

Are you a passionate IT trailblazer a growth-focused, problem-solver who takes full ownership of your work, wants to collaborate & co-create with fellow IT experts, innovate, learn new skills, create new solutions & drive your career to the pinnacle of your potential? If so, you will love working with our Sales Team we are constantly innovating to create breakthrough solutions for our client s growth through a vibrant, fun team culture. Featured in CNBC, Digital Journal, Fox News & CIO Review, G
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Posted 28 days ago | Updated 6 days ago

Technical Product Owner Twilio & IVR Solutions

Kanshe Infotech

•

US

Contract, Third Party

Job Title : Technical Product Owner Twilio & IVR Solutions Location : Remote exp- 15+ About the Role: We are seeking a highly skilled and motivated Technical Product Owner with hands-on experience in Twilio, IVR systems, and Twilio Insights. The ideal candidate will play a pivotal role in driving the development and optimization of our customer communication platforms, ensuring seamless integration and performance across voice and messaging channels. Key Responsibilities: Product Ownership
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Posted 5 days ago | Updated 6 hours ago

Technical Product Owner Twilio IVR & Healthcare Experience | W2 Contract / Full Time | Remote | NO OPT / CPT

Anagha Techno Soft

•

Remote

Contract

Job Title: Technical Product Owner Twilio IVR & Healthcare ExperienceLocation: Remote (USA)Duration: 12 MonthsExperience Required: 12+ YearsType: Full-Time / W2 Contract Only Job Description:We are seeking a highly experienced and proactive Technical Product Owner with a strong background in Twilio IVR systems and deep domain expertise in the Healthcare industry. The ideal candidate will have a proven track record of working across technical and functional areas, leading product initiatives from
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Posted 2 days ago

IVR Chatbot Developer

Hired by Matrix, Inc.

•

Newark, New Jersey, USA

Contract

At-a-Glance: Are you ready to build your career by joining a global financial company. If so, our client is hiring a IVR Chatbot Developer.Position Type: Contract Hybrid (Hybrid - Newark)Required: Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Ge
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Posted 60+ days ago | Updated moments ago

Business Analyst with Telecom/IVR || Charlotte, NC || Contract

IT First Source

•

Charlotte, North Carolina, USA

Contract

Business Analyst with Telecom || Charlotte, NC || Contract Experience: 10+ years of experience as a Business Analyst, with a primary focus on: > Telecom solutions > IVR systems > Telecom Back Office Operations > Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills. Proven track record of collaborating with stakeholders, translating business needs into technical specifications, and leading solution delivery. Exposure to system integration,
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Posted 20 days ago | Updated 9 days ago

Twilio (IVR) Product Owner - Remote (Must be from EST, CST zone only) - Full-time

ERPMark Inc

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Remote or New York, New York, USA

Full-time

Role : Twilio (IVR) Product Owner Location: Remote (Needed Profiles from CST, EST only) Full-Time Technical functional Product Owner candidates with the following skills - Good exposure to database & queries and experience working on report creations Experience in gathering reporting specific business needs and translating them into US with detailed acceptance criteria for the team to work on Exposure and good understanding of end-to-end Twilio IVR an
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Posted 23 days ago | Updated 23 hours ago

Interactive Voice Response (IVR) Application Developer, Senior

BlueShield Of California

•

El Dorado Hills, California, USA

Full-time

Job Description Your Role As an Application Developer you will support our Interactive Voice Response (IVR) system as we upgrade to next generation customer service tools and contact center products. In this role you will be responsible for maintaining and enhancing the enterprise IVR system which offers self-service capabilities and serves as the entry point into the contact center. Responsibilities Your Work In this role, you will: Be responsible for the development of enhancements to BS
Posted 60+ days ago | Updated 11 hours ago

Director of Software Engineering - Self-Service and IVR Platforms

JPMorgan Chase & Co.

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Plano, Texas, USA

Full-time

Job Description If you are a software engineering leader ready to take the reins and drive impact, we've got an opportunity just for you. As a Director of Software Engineering at JPMorgan Chase within the Consumer and Community Banking - Operations Technology team, you lead a technical area and drive impact within teams, technologies, and projects across departments. Utilize your in-depth knowledge of software, applications, technical processes, and product management to drive multiple complex
Posted 45 days ago | Updated 11 hours ago

Genesys Chatbot consultant/IVR Developer- Remote

Hirex

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Remote

Third Party, Contract

HireX is the North American leader for People Solutions. A key player in the contingent staffing market, HireX provides unrivalled expertise in matching top talent with the most sought after North American employers. Hello, Hope you are doing well! Please do let me know if you are interested in the below role we have with our client. Please share me your updated resume. Genesys Chatbot consultant 12 Months Contract Minimum Remote Video hire Responsibilities - Minimum 3-5 years of application de
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Posted 7 days ago | Updated 2 days ago

AWS Connect Developer and Tester

Sky Solutions LLC

•

Woodlawn, Maryland, USA

Full-time, Third Party

Position Title: AWS Connect Developer and Tester Duration: Long term Location: Woodlawn, MD (Onsite 5 days a week) Note: Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Key Required Skills: Solid AWS Cloud and AWS Connect Developer experience Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations requir
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Posted 15 days ago

Avaya Developer

Thunderhawk Technology Partners

•

Las Vegas, Nevada, USA

Contract

Avaya Developer Location: Las Vegas 100% ONSITE Duration: 6 months Experience Requested: 6-8 years Title name: Avaya Developer Description: Should have good communication along with requirement analysis skills. Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation. Excellent customer service skills including reporting, organization, written and oral communication and task p
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Posted 12 days ago | Updated moments ago

Avaya Developer

Altezzasys

•

Las Vegas, Nevada, USA

Contract, Third Party

Job Title:- Avaya Lead Location:- Las Vegas (Day 1 Onsite) Contract Job Description : Must Have : IVR implementation with Avaya Java development background Position Summary Should have good communication along with requirement analysis skillsExtensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementationExcellent customer service skills including reporting, organization, written and oral
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Posted 6 days ago | Updated moments ago

Genesys Developer

Buaut

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Charlotte, North Carolina, USA

Contract

Genesys developer should be able to design, develop, and maintain Genesys-based contact center solutions to meet business requirements.This includes tasks like developing, customizing and configuring IVR flows/call flows, integration with external systems, and troubleshooting issues.Knowledge of different Genesys features like co-browsing/Agent assist/co-pilot and other AI features.
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Posted 43 days ago | Updated 16 days ago

Telecom Engineer

Buxton Consulting

•

Vacaville, California, USA

Contract

Greetings from Buxton Consulting!! Please review the open requirement below with our client and let me know your availability to apply for the job. I really appreciate any help you can provide. Position: Telecom Engineer Location: Vacaville, CA (Remote) Duration: 12+ Months The selected candidate will be expected to lead/assist with the administration and provisioning of telecom services to our customers. This will include, but not limited to, AVAYA Telephony, MS Teams Telephony, FIVE9 contact c
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Posted 6 days ago

Shift Lead- HelpDesk

Global CI

•

Woodlawn, Maryland, USA

Full-time

Key Required Skills: Strong knowledge of team supervision and coaching, ability to think independently on an off-hours shift, know how and when to escalate support issues and work in tandem with the morning shift counterpart Selected candidate must reside within two (2) hours of Woodlawn, MD Actual work hours 2pm-10:30pm Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Bachelor's Degree and 3 years of experience, of experience OR 7+ years of experience in lie
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Posted 23 days ago

AWS Connect Engineer III (452521)

Vaco by Highspring

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Addison, Texas, USA

Contract

AWS Connect Engineer DETAILS Location: Addison, TX 75001 (onsite 4days per week | M-Th) Position Type: 3-6M C2H Hourly / Salary: to $134K JOB SUMMARY Vaco Technology is currently seeking an AWS Connect Engineer for a 3-6M C2H opportunity that is located in Addison, TX 75001 (onsite 4days per week | M-Th). AWS Connect Engineer will play a pivotal role in driving strategic initiatives in the development of robust cloud-based contact center solutions by leading cross-functional teams in the imp
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Posted 2 days ago

Business Systems Anaylst - Senior

Information Technology Group

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Remote

Contract

The Business Systems Analyst will play a critical role working with the Agile team made up of Product Practitioners, Engineers, Client User Experience and Design teams, as well as business partners to drive Contact Center Modernization and deliver amazing experiences for our clients. The ideal candidate is a seasoned Business Systems Analyst with a client-centric mindset and experience with omni-channel solutions that helps us meet clients on their terms. This candidate should be able to demonst
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Posted 1 day ago