ivr jobs

Charlotte, North Carolina

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9d ago

Immediate need for a talented IVR PM or QA Manager. This is a 06-12+ Months Contract opportunity with long-term potential and is located in Charlotte, NC(Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:26-14577 Pay Range: $45 - $48/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Project Leadership: Develop

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Contract

$45 - $48

IVR Developer

Berkeley Heights, New Jersey

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Yesterday

Job Title: IVR Developer Location: Berkeley Heights, NJ / Alpharetta, GA Job Type: - Contract On-Site Job Description:- Key Responsibilities Design and develop IVR call flows and voice applications Build and maintain solutions on platforms like Genesys Cloud, Avaya Aura, or Cisco Unified Contact Center Integrate IVR systems with backend services (APIs, databases, CRM systems) Develop and maintain VoiceXML (VXML) or similar scripting for IVR logic Implement speech recognition and text-to-speech

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Full-time, Part-time, Contract, Third Party

$DOE

Technical Product Manager- IVR

Dallas, Texas

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19d ago

Job Title: Technical Product Manager- IVRLocation: NY/Dallas/Chicago (Onsite) Required qualifications, capabilities, and skills. Bachelor s Degree in computer science or a closely related discipline, or an equivalent combination of formal education and experience. Strong understanding of customer facing digital or voice solutions, preferably conversational IVR or chatbot platforms. Understanding of distributed systems, cloud computing, and microservices architectures 5+ years of experience worki

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Contract, Third Party

Depends on Experience

Business Analyst Health Insurance (Agentic IVR / Agentic AI)_Boston, MA (Onsite_Need Local_No Relocation_F2F Interview))

Boston, Massachusetts

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Yesterday

Overview We are looking for an experienced Business Analyst with strong expertise in the US Health Insurance domain and exposure to Agentic IVR / Conversational AI initiatives.The ideal candidate should have experience working with payer operations, contact center workflows, and enterprise-level Agile programs.Key Responsibilities: Gather, analyze, and document business requirements for Agentic IVR and Conversational AI use casesWork closely with business SMEs to define IVR journeys and conversa

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Contract, Third Party

Depends on Experience

Contact Center IVR Genesys LEAD BSA with banking

Columbus, Ohio

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Yesterday

Bank Columbus OR Akron OH Needed ASAP 3 month Contract TO HIRE role Must work on W2 No C2C LEAD BSA with Contact Center IVR Genesys Experience with banking Must be able to lead reporting Initiatives Must know how to build technical requirements and push to product owners Analysis should identify issues and must recommend solutions to solve Contact Center experience, IVR experience, Genesys Will manage data analytics First project Must be able to improve efficiency of IVR Should be able to giv

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Contract

Depends on Experience

IVA Engineer (AI based IVR)

Irving, Texas

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15d ago

Position: IVA Engineer Industry: Financial Services Type: 6-month contract (high possibility of extension/conversion) Location: Baltimore, MD / Irving, TX (2-days hybrid) Day to day: Design and own intent taxonomy, utterance models, and dialog flows for voice channels using Cognigy Create high-quality, natural language utterances and disambiguation strategies to maximize NLU accuracy and minimize misroutes and fallbacks. Define conversation patterns, confirmation flows, and error handling align

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Full-time

$80.0000 - $85.0000

SDET (Contact Center / IVR)

Hybrid in Westlake, Texas

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Today

Position Title : SDET (Contact Center / IVR) Location : Westlake, TX/ Merrimack, NH / Jersey City, NJ (Onsite/Hybrid) Experience : 8+ Years Employee Type : Full Time with Benefits Job Description Everything starts with our customers. At the client, we are dedicated and heavily invested in ensuring the products we deliver are of the highest quality, stability, and experience so nothing gets in the way of our customers and their financial goals. We are seeking a highly motivated Software Enginee

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Full-time

$80,000 - $100,000

Genesys IVR Tech Lead (Locals Only: Cary, NC / Clark Summit, PA)

Cary, North Carolina

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10d ago

Location:Local to Cary, NC or Clark Summit, PA ONLY (On-site/Hybrid)Experience Required:10+ YearsRole:Genesys IVR Tech LeadJob Description:We are seeking a seasonedGenesys IVR Tech Leadwith over 10 years of experience in contact center technologies to lead the design, development, and implementation of complex IVR applications. The ideal candidate will have deep expertise inGenesys Cloud (PureCloud)architecture, call flow design, and API integrations. This role requires a hands-on technical lead

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Third Party, Contract

Depends on Experience

Data Engineer IVR Concepts

Charlotte, North Carolina

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Yesterday

Hi, Please find the JD below. Job Title: Data Engineer IVR Concepts Location: Charlotte, NC- Locals Only Visa: H1B Interview Process (Is face to face required?) Yes Must Have Skills: 5- 10 years of experience. Follows company software development lifecycle to design, code, configure, test, debug, and document system and application programs. Assists in preparing technical design specifications based on functional requirements and analysis documents. Reviews functional requirements, analysis a

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Full-time

Depends on Experience

Business Analyst Experience with call centre technologies such as CRM, IVR Case(10+yrs exp)

Remote

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Yesterday

RemoteBusiness AnalystDuration: 12+MonthsOnly W2and CZPlease send the resume to.Skills:Bachelors Degree10+Yrs of experience inBusiness Analysis, Process improvement or operations analysisexperience in Supporting Call canter, contact center or customer service environmentsStrong skills in workflow Analysis root cause analysis requirements, gathering and Stakeholder managementExperience with call center technologies such as CRM, IVR Case management workflow automation or contact cantre platformsTh

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Contract

Depends on Experience

Java Developer (Genesys IVR)

Pennington, New Jersey

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Yesterday

Job#: 3033130 Job Description: Java Developer (Genesys IVR) Location: Pennington, New Jersey (Hybrid) Employment Type: Contract Duration: 12 months Role Overview As a Software Engineer on our team, you will work alongside talented IVR developers who are passionate about delivering innovative, reliable, and scalable self-service solutions for the contact center. You will design, develop, test, and support IVR applications operating in a modern Cloud environment, using engineering best practi

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Full-time

Senior Automation Quality Engineer (IVR,contact center)

Williamsburg, Ohio

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Yesterday

If you are interested in below direct client position, please send your resume. Job Title: IVR Quality Test Engineer/Contact Center QA Engineer Location: Cincinnati, Ohio, 45202 Must Have Skills: 7+ years of QA / Automation Testing experience API Testing & UI Automation Selenium / Automation Frameworks SQL & Database Validation Regression & Integration Testing Agile / Scrum / CI-CD Banking or Financial Services experience Nice to Have: IVR / Contact Center / Telephony Testing Cyara pla

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Contract

Depends on Experience

Fullstack C# Web Developer with IVR

Remote

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5d ago

Role: Full Stack C# Web Developer with having IVR skills especially with integrating Twilio/Flex or Acqueon. Location: Remote Note :We need excellent comm skills for this role. Average/Good will not work .Only IVR experience will also work. Job description: Were seeking qualified and passionate full-stack software engineers to join our fast-paced, high-performing product team. The team works closely with design and business to iteratively deliver an effortless omnichannel experience to both cus

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Third Party, Contract

Depends on Experience

Sr Cloud Solutions Engineer - Genesys IVR

Remote or Louisville, Kentucky

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Today

Become a part of our caring community The Senior Cloud Solutions Engineer supports development and execution of cloud implementation strategy within organization's existing IT infrastructure. Are you ready to elevate cloud innovation and drive impactful technology solutions? Join Humana as a Senior Cloud Solutions Engineer and help shape our cloud strategy by designing, planning, and supporting advanced cloud architectures. In this remote role, you'll collaborate with talented product managers

Full-time

USD 106,900.00 - 147,000.00 per year

Interactive Voice Response -Engineer Specialist

Newport, Rhode Island

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7d ago

Job Description Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world. About the team Worldpay, LLC seeks Interactive Voice Response -Engineer Specialist in Cincinnati, OH to design, develop, and maintain IVR applications using strategic cloud-based IVR platforms such as Nuance. What you will be doing The Interactive Voice Response -Engineer Specialist wil

Full-time

AI and Cloud Business Analyst - IVR application

Omaha, Nebraska

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7d ago

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a differ

Full-time

Information Technology_USA - USA_Technical Lead

Jacksonville, Florida

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16d ago

Job Description: LOCAL to Carry, NC; Clark Summit PA ONLY! IVR Design & Call Flow development including secure flow & bots Strong understanding of REST/SOAP APIs, JSON/XML payloads Role Descriptions: Genesys Tech Lead Essential Skills: Genesys Tech Lead Desirable Skills: Genesys IVR Tech Lead Keyword: ~Genesys IVR Tech Lead~ Skills: Geneys Purecloud~CTI Genesys Experience Required: 10 & Above Comments for Suppliers:

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Contract, Third Party

$53.03

Genesys Tech Lead

Hybrid in Cary, North Carolina

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16d ago

Position: Genesys Tech Lead Location: Carry, NC & Clarks Summit, PA (Hybrid Model) Job Type: 12+ Months Contract Required Skills & Qualifications: 10+ years of experience required.IVR Design & Call Flow development, including secure flow & bots.Strong understanding of REST/SOAP APIs, JSON/XML payloads.Genesys PureCloud CTI Genesys.

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Contract

Depends on Experience

Genesys Developer

Remote

•

Yesterday

Job Title:Genesys DeveloperLocation:RemoteJob Type:Fulltime Job Description:Must Have Technical/Functional Skills: 4+ years of hands on experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using ArchitectProven capability in IVR design and end to end call flow development, including secure flows and AI/bot integrationsStrong hands on experience across Genesys Cloud CX components, including:IVR, Call Routing, CTI, Agent DesktopAI & Bots, Dialers, Live C

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Full-time

Depends on Experience

NICE - CXone Consultant - Remote

Fort Mill, South Carolina

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8d ago

Role Name: NICE - CXone Architect/Consultant Location: Fort Mill, SC 100% Remote JOB DESCRIPTION: Core Responsibilities Design Development o Architect design and maintain NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies o Build and automate call center workflows including writing call flows prompts and scripts o Ensure adherence to SDLC processes for all development and deployment activities Integration Automation o Develop and maintain AP

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Contract, Third Party

Depends on Experience

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