Job#: 3044360 Job Description: This is a senior-level application support role focused on ensuring critical business applications operate efficiently, support organizational workflows, and meet evolving business needs. The position combines technical troubleshooting, business process analysis, project leadership, and stakeholder collaboration to drive application performance and continuous improvement.
The ideal candidate possesses at least five years of application support experience and a strong understanding of how technology enables business operations. They will serve as a trusted resource for both technical teams and end users, helping identify root causes of issues, recommending system enhancements, and ensuring applications are aligned with operational objectives.
A key component of the role is workflow analysis and process optimization. The individual will assess current business processes, identify opportunities for improvement, and recommend solutions that increase efficiency, improve user experience, and enhance overall system utilization. They must understand how applications integrate across departments and be able to present recommendations clearly to both technical and non-technical stakeholders.
This position also requires strong leadership capabilities. Candidates should be comfortable leading application-related initiatives, coordinating discussions across multiple teams, and driving projects from planning through implementation. Previous experience serving as an application lead or participating in project management activities is highly desirable.
In addition to technical expertise, the role demands excellent communication, problem-solving, and mentoring skills. The successful candidate will help guide team members, establish priorities, support knowledge sharing, and foster a collaborative environment. They should be comfortable working independently, handling complex challenges with minimal supervision, and adapting to changing business and technology landscapes.
Key Qualifications- Bachelor's degree in Nursing, Computer Science, Information Technology, or a related field (or equivalent combination of education and experience).
- 5+ years of application support experience.
- Relevant application certification required.
- Experience leading projects, system implementations, upgrades, or enhancement initiatives preferred.
- Strong analytical, troubleshooting, and workflow optimization skills.
- Ability to collaborate effectively across technical and business teams.
- Strong communication, presentation, and stakeholder management capabilities.
- Proven ability to mentor team members and support organizational change initiatives.
What Success Looks Like- Resolving complex application issues while minimizing business disruption.
- Identifying and implementing process improvements that increase efficiency and user adoption.
- Leading cross-functional initiatives and delivering successful application enhancements.
- Building strong relationships with stakeholders and serving as a trusted advisor.
- Supporting organizational growth through continuous improvement, collaboration, and innovation.
This role is best suited for an experienced Application Analyst who can blend technical expertise, business process knowledge, and leadership skills to deliver reliable application performance and drive operational excellence across the organization.
The Pharmacy IT Systems Analyst serves as the bridge between inpatient pharmacy operations and healthcare technology, ensuring that pharmacy applications effectively support medication management, patient safety, regulatory compliance, and operational efficiency. This individual partners closely with pharmacists, physicians, nurses, and IT teams to analyze business needs, optimize workflows, and implement technology solutions that enhance clinical outcomes and streamline pharmacy operations.
Core Responsibilities- Gather, analyze, and document clinical and business requirements from pharmacy, nursing, physician, and operational stakeholders.
- Design, configure, implement, and support technology solutions that improve medication management workflows and patient safety.
- Maintain and optimize Epic Willow Inpatient and related pharmacy applications to ensure reliable system performance.
- Lead and participate in system upgrades, testing initiatives, validation efforts, and go-live support activities.
- Troubleshoot application issues, identify root causes, and serve as a key escalation point for pharmacy-related system concerns.
- Support medication build, order sets, formulary management, clinical decision support tools, and pharmacy workflows.
- Ensure systems comply with healthcare regulations, organizational policies, and patient safety standards.
- Develop user documentation, training materials, and educational resources to support end-user adoption.
- Collaborate with pharmacy leadership and clinical teams to identify process improvements, enhance system functionality, and reduce medication-related risks.
Epic Willow Inpatient ResponsibilitiesThis role requires a strong understanding of inpatient pharmacy operations and medication management workflows, including:
- Inpatient medication ordering and verification processes
- Medication dispensing and administration workflows
- IV medication and infusion management
- Clinical decision support alerts and medication safety tools
- Formulary and medication build maintenance
- Pharmacy automation and dispensing system integrations
- Barcode Medication Administration (BCMA) workflows
- Integration with nursing, physician, and ancillary clinical systems
The successful candidate will understand the complete medication-use process, from provider order entry through pharmacist verification, dispensing, administration, and final clinical documentation.
Required QualificationsEducation
- Bachelor of Science in Pharmacy (BS Pharmacy) or Doctor of Pharmacy (PharmD) from an accredited institution
- Active Pharmacist licensure with a minimum of one year of pharmacy practice experience
Experience
- Four or more years of experience supporting clinical or administrative healthcare information systems
- Experience working within a hospital or healthcare environment
- Strong knowledge of inpatient pharmacy operations and medication management workflows
- Experience supporting EHR platforms, clinical applications, or pharmacy information systems
Technical SkillsThe ideal candidate will possess experience in:
- Healthcare application configuration and maintenance
- Clinical workflow analysis and optimization
- Requirements gathering and solution design
- System implementation, support, and maintenance
- User Acceptance Testing (UAT)
- Go-live planning and support
- Incident management and troubleshooting
- End-user training and documentation development
- Microsoft Office Suite and reporting tools
Preferred experience includes:
- Epic Willow Inpatient
- Epic clinical workflows and documentation
- Medication administration systems
- Pharmacy automation platforms
- Clinical decision support tools
- Healthcare system integrations
Soft Skills & Stakeholder EngagementSuccess in this role requires the ability to effectively collaborate with both clinical and technical teams. Candidates should demonstrate:
- Strong interpersonal and communication skills
- Ability to translate clinical needs into technical solutions
- Experience supporting and training non-technical users
- Strong problem-solving and analytical capabilities
- Ability to facilitate meetings and drive issue resolution
- Proven ability to build relationships with pharmacists, clinicians, leadership, and IT stakeholders
- Commitment to teamwork, collaboration, and continuous improvement
Preferred Qualifications- Epic Willow Inpatient certification or proficiency
- Pharmacy Informatics experience
- Experience with medication management systems
- Hospital application implementation or optimization experience
- Exposure to healthcare system integration projects
Typical Day-to-Day Activities- Collaborating with pharmacy leadership on workflow improvements and system enhancements
- Supporting Epic Willow build, configuration, and optimization efforts
- Investigating and resolving medication order processing issues
- Participating in application upgrades, testing, and validation activities
- Assisting pharmacists and clinicians with application support requests
- Evaluating enhancement requests and recommending solutions
- Coordinating with Epic analysts, informatics teams, and IT leadership
- Monitoring system performance to ensure safe, efficient, and compliant medication management processes
Key Must-Haves
- Licensed Pharmacist (BS Pharmacy or PharmD)
- 4+ years of healthcare IT, clinical systems, or Pharmacy Informatics experience
- Strong understanding of inpatient pharmacy workflows
- Experience supporting healthcare applications in a hospital environment
- Ability to gather requirements and collaborate with clinical stakeholders
- Epic Willow Inpatient experience strongly preferred
- Strong communication, analytical, and problem-solving skills
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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