IT Support Specialist Duration: 30 months Location: Albany, NY Client: State of New York Job Description: 1. 60 months of experience providing L1 and/or L2 help desk support to end users via telephone, email, in-person Experience 2. 40 months experience setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station 3. 40 months experience supporting users with Office 365 applications including Outlook, Word, Excel and PowerPoint 4. 40 months experience diagno