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19 results (4 new)

Group by company

Help Desk Lead

SMS Data Products Group

Albuquerque, New Mexico • Today

Full-time

Remote Helpdesk Support

ATA Services Inc

Remote or Albuquerque, New Mexico • Today

Full-time

USD 21.00 per hour

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Americas, Inc

Remote • 29d ago

Easy Apply

Contract

$20 - $25

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Americas, Inc

Remote • 29d ago

Easy Apply

Third Party, Contract

$20 - $25

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Americas, Inc

Remote • Today

Easy Apply

Contract, Third Party

$20 - $25

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Americas, Inc

Remote • Today

Easy Apply

Third Party, Contract

$20 - $25

Software Delivery Lead

Navigant Consulting

Remote • Today

Full-time

USD 155,000.00 - 259,000.00 per year

Oracle HCM HelpDesk Consultant

Oraapps Inc

Remote • Today

Easy Apply

Contract

Depends on Experience

Prism Trainer/Help Desk Specialist

Verdantas

Remote or District of Columbia • Today

Full-time

USD 100,000.00 - 120,000.00 per year

Help Desk Representative (Hybrid)

Brakes Plus

Remote or Centennial, Colorado • 15d ago

Full-time

USD 40,000.00 - 60,000.00 per year

Helpdesk Agent

Sentinel Technologies

Remote or Dayton, Ohio • Today

Full-time

Help Desk Support Specialist | Network Solutions

CBIZ

Remote or Maryland Heights, Missouri • Today

Full-time

Help Desk Technician II

IDEMIA

Remote • Today

Full-time

USD 19.00 per hour

Help Desk Technician II

IDEMIA

Remote or Minnesota • Today

Full-time

USD 19.00 per hour

Technical Helpdesk & Network Remote Support Agent II

Computer Task Group, Inc

Remote • Today

Full-time

USD 22.50 per hour

Help Desk Technician

Navigant Consulting

Remote • Today

Full-time

USD 31,000.00 - 51,000.00 per year

Level III IT Technician

TeamLogic of Colorado Springs

Remote • 19d ago

Full-time

105000 - 110,000

Help Desk Team Leader | Network Solutions

CBIZ

Remote or Maryland Heights, Missouri • Today

Full-time

IT Help Desk Manager - MSP

Arc Human Capital, LLC

Remote or Hybrid in Ellicott City, Maryland • 10d ago

Full-time

118,000 - 122,000

Job Details

Skills

Partnership
Training
Technical Support
Supervision
Interviewing
Scheduling
Performance Management
Customer Support
Regulatory Compliance
SAP BASIS
Leadership
Tier 1
Microsoft Windows
Operating Systems
Microsoft Office
ServiceNow
Antivirus
Remote Management
Asset Management
Inventory
Printing
Call Center
Productivity
Videoconferencing
Laptop
Tablet
Documentation
Critical Thinking
Multitasking
Dependability
Management
Help Desk
Computer Networking
Client/server
Network
System Administration
Security Clearance
DoD
ITIL
Project Management

Partnership
Training
Technical Support
Supervision
Interviewing
Scheduling
Performance Management
Customer Support
Regulatory Compliance
SAP BASIS
Leadership
Tier 1
Microsoft Windows
Operating Systems
Microsoft Office
ServiceNow
Antivirus
Remote Management
Asset Management
Inventory
Printing
Call Center
Productivity
Videoconferencing
Laptop
Tablet
Documentation
Critical Thinking
Multitasking
Dependability
Management
Help Desk
Computer Networking
Client/server
Network
System Administration
Security Clearance
DoD
ITIL
Project Management

Summary

SMS Data Products Group, Inc. is seeking a Help Desk Lead on the C4 contract at Kirtland AFB in support of the 377th Comm Squadron.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit .

Submit your resume today!

Job Responsibilities

Provides technical support, direction, supervision, and leadership to members of the help desk team. The help desk team is comprised of both a day shift and after-hours shift members.
Responsible for all aspects of maintaining these positions, and the individuals in these positions, including the duties of interviewing, scheduling, ensuring shift coverage, work assignment and prioritization, setting work center expectations, performance management, and disciplinary actions.
Provide competent and friendly customer support on every interaction.
Monitor and track all open tickets to ensure compliance with contractual requirements while providing updates to customers and leadership as required.
Address customer feedback surveys. Support special projects, VIPs, and other assignments as needed, respond to shift emergencies on a 24/7 basis.
Compile and communicate required metrics and notable tasks to leadership.
Attend regular meetings with external support teams.
Socialize, document, and coordinate notable information between external support teams and local leadership.

Experience/Skills:

Ability to manage technicians in a fast paced and highly visible call center while serving as the Subject Matter Expert (SME) (Tier I & II).
Ability to multi-task and prioritize to ensure all technicians and customers needs are responded to appropriately.
Ability to apply advanced diagnostic techniques to identify problems, investigate causation, and recommend solutions.
Create, update, review, and close help desk tickets.
Ability to work with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution or external escalation if needed.
Familiarity with Windows 10 and Windows 11 Operating Systems and the O365 Microsoft Office Suite.
Familiarity with creating/updating tickets, Service Now is preferred.
Familiarity with enterprise class desktop software such as antivirus, remote management and troubleshooting, asset management and inventory, printing, and call centers.
Knowledge of distributed software, including operating software and personal productivity software.
Schedule, support, and troubleshoot both classified and unclassified Video Teleconference systems.
Knowledge of portable technologies such as laptops, tablets, cell phones.
Generate, update, and maintain required documentation of (Tier I & II) processes and SOPs.

Required Qualifications

Applicant must possess refined critical thinking skills, should be a self-starter, and may direct the activities of other team members, diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable.
Minimum of three years of experience working in a help desk organization.
Minimum of 1 year managing and maintaining a help desk team.
Experience in the analysis, installation, administration, and troubleshooting of all aspects of a client/server data network including multi-facility client/server network and system administration and support.
Experience should include IT ticketing and request systems.
This position may require occasional after-hours call-ins for emergency response. Employees in this role must provide a personal cell phone number for contact purposes.
Must have and maintain an active DoD Secret security clearance.
Must have and maintain DoD 8540 IAT-I certification.

Desired Qualifications

Prior experience in a government consulting services environment is preferred.
ITIL Foundation v4 certification is preferred.
Project Management certification is preferred.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10118452
Position Id: 5ca1b3b47d6f25c0fdae437768e2d95e
Posted 18 days ago

Fitment

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Job Details

Skills

Partnership
Training
Technical Support
Supervision
Interviewing
Scheduling
Performance Management
Customer Support
Regulatory Compliance
SAP BASIS
Leadership
Tier 1
Microsoft Windows
Operating Systems
Microsoft Office
ServiceNow
Antivirus
Remote Management
Asset Management
Inventory
Printing
Call Center
Productivity
Videoconferencing
Laptop
Tablet
Documentation
Critical Thinking
Multitasking
Dependability
Management
Help Desk
Computer Networking
Client/server
Network
System Administration
Security Clearance
DoD
ITIL
Project Management

Partnership
Training
Technical Support
Supervision
Interviewing
Scheduling
Performance Management
Customer Support
Regulatory Compliance
SAP BASIS
Leadership
Tier 1
Microsoft Windows
Operating Systems
Microsoft Office
ServiceNow
Antivirus
Remote Management
Asset Management
Inventory
Printing
Call Center
Productivity
Videoconferencing
Laptop
Tablet
Documentation
Critical Thinking
Multitasking
Dependability
Management
Help Desk
Computer Networking
Client/server
Network
System Administration
Security Clearance
DoD
ITIL
Project Management

Summary

Provides technical support, direction, supervision, and leadership to members of the help desk team. The help desk team is comprised of both a day shift and after-hours shift members.
Responsible for all aspects of maintaining these positions, and the individuals in these positions, including the duties of interviewing, scheduling, ensuring shift coverage, work assignment and prioritization, setting work center expectations, performance management, and disciplinary actions.
Provide competent and friendly customer support on every interaction.
Monitor and track all open tickets to ensure compliance with contractual requirements while providing updates to customers and leadership as required.
Address customer feedback surveys. Support special projects, VIPs, and other assignments as needed, respond to shift emergencies on a 24/7 basis.
Compile and communicate required metrics and notable tasks to leadership.
Attend regular meetings with external support teams.
Socialize, document, and coordinate notable information between external support teams and local leadership.

Experience/Skills:

Ability to manage technicians in a fast paced and highly visible call center while serving as the Subject Matter Expert (SME) (Tier I & II).
Ability to multi-task and prioritize to ensure all technicians and customers needs are responded to appropriately.
Ability to apply advanced diagnostic techniques to identify problems, investigate causation, and recommend solutions.
Create, update, review, and close help desk tickets.
Ability to work with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution or external escalation if needed.
Familiarity with Windows 10 and Windows 11 Operating Systems and the O365 Microsoft Office Suite.
Familiarity with creating/updating tickets, Service Now is preferred.
Familiarity with enterprise class desktop software such as antivirus, remote management and troubleshooting, asset management and inventory, printing, and call centers.
Knowledge of distributed software, including operating software and personal productivity software.
Schedule, support, and troubleshoot both classified and unclassified Video Teleconference systems.
Knowledge of portable technologies such as laptops, tablets, cell phones.
Generate, update, and maintain required documentation of (Tier I & II) processes and SOPs.

Required Qualifications

Applicant must possess refined critical thinking skills, should be a self-starter, and may direct the activities of other team members, diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable.
Minimum of three years of experience working in a help desk organization.
Minimum of 1 year managing and maintaining a help desk team.
Experience in the analysis, installation, administration, and troubleshooting of all aspects of a client/server data network including multi-facility client/server network and system administration and support.
Experience should include IT ticketing and request systems.
This position may require occasional after-hours call-ins for emergency response. Employees in this role must provide a personal cell phone number for contact purposes.
Must have and maintain an active DoD Secret security clearance.
Must have and maintain DoD 8540 IAT-I certification.

Desired Qualifications

Prior experience in a government consulting services environment is preferred.
ITIL Foundation v4 certification is preferred.
Project Management certification is preferred.

Dice Id: 10118452
Position Id: 5ca1b3b47d6f25c0fdae437768e2d95e
Posted 18 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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