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Helpdesk Intake Technician

Cayuse Holdings, LLC

Joint Base Andrews, Maryland • Today

Full-time

Help Desk Technician- MIDS - TS/SCI W/ POLY

General Dynamics

Annapolis, Maryland • Today

Full-time

USD 29.52 - 32.63 per hour

Tier 1 Help Desk Technician

Iron Bow Technologies

Washington, District of Columbia • Today

Full-time

USD 16.00 - 19.50 per hour

Help Desk Technician - Secret

Sunayu, LLC

Washington, District of Columbia • Today

Full-time

USD 54,000.00 - 68,000.00 per year

Help Desk Technician

Howard University

Washington, District of Columbia • Today

Full-time

USD 45,000.00 - 51,600.00 per year

SME Help Desk Technician

BBNC

Bethesda, Maryland • Today

Full-time

Help Desk Technician

Chenega MIOS

Alexandria, Virginia • Today

Full-time

USD 32.47 - 40.87 per hour

Part-Time Help Desk Technician

Koniag, Inc.

Arlington, Virginia • Today

Part-time

USD 28.00 - 32.00 per hour

Help Desk Technician - Tier II - TS/SCI with Polygraph

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 28.60 - 38.70 per hour

Helpdesk Technician

Digital Consultants LLC

Bethesda, Maryland • Today

Full-time

USD 50,000.00 - 58,000.00 per year

IT Service Desk / Help Desk Technician- (Hybrid ROLE) - LOCALS ONLY !

Zillion Technologies

Hybrid in Vienna, Virginia • 4d ago

Easy Apply

Contract

Helpdesk Technician

Everwatch

Annapolis, Maryland • Today

Full-time

USD 55.38 - 75.97 per hour

Help Desk Technician II - TS/SCI W/ poly

General Dynamics

Annapolis, Maryland • Today

Full-time

USD 22.26 - 28.75 per hour

Help Desk Technician I

American Systems Corporation

Quantico, Virginia • Today

Full-time

USD 23.00 per hour

IT Helpdesk Technician II Service Center

Chenega MIOS

Washington, District of Columbia • Today

Full-time

USD 26.44 per hour

Help Desk Technician II

IDEMIA

Remote or Minnesota • Today

Full-time

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 26.44 - 35.78 per hour

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 30.44 - 41.18 per hour

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 35.04 - 47.40 per hour

Helpdesk Specialist - TS

Yakshna Solutions, Inc.

Quantico, Virginia • Today

Easy Apply

Full-time

$70,000 - $85,000

Help Desk Analyst

Arena Technical Resources

Quantico, Virginia • 5d ago

Easy Apply

Full-time

25 - 30

Helpdesk Specialist

SMS Data Products Group

Fort Belvoir, Virginia • Today

Full-time

USD 58,000.00 - 66,000.00 per year

Help Desk Specialist

Intellect Solutions LLC

Rockville, Maryland • Today

Full-time

Help Desk Specialist

Koniag, Inc.

Arlington, Virginia • Today

Full-time

USD 24.00 - 32.00 per hour

IT Helpdesk Analyst

Nightwing

Arlington, Virginia • Today

Full-time

USD 55,000.00 - 106,000.00 per year

Helpdesk Agent

Sentinel Technologies

Remote or Dayton, Ohio • Today

Full-time

Help Desk Specialist

LifeStance Health

Remote or Jacksonville, Florida • Today

Full-time

USD 25.00 - 28.00 per hour

Helpdesk Analyst I

Digital Consultants LLC

Quantico, Virginia • Today

Full-time

USD 48,600.00 per year

Help Desk Analyst

Agile Defense

Quantico, Virginia • Today

Full-time

USD 65,000.00 - 70,000.00 per year

Helpdesk Specialist

TriosysIT Inc.

Washington, District of Columbia • Today

Easy Apply

Third Party, Contract

$25 - $30

Cayuse Holdings, LLC

Job Details

Skills

Regulatory Compliance
Technical Support
Innovation
Adaptability
Collaboration
Teamwork
Help Desk
Microsoft SharePoint
Computer Hardware
Issue Tracking
IT Operations
Customer Support
Security+
Security Clearance
PASS
Conflict Resolution
Problem Solving
Communication
Microsoft
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
Management
Health Care
Insurance
Productivity
System Integration Testing
Professional Development
Law

Regulatory Compliance
Technical Support
Innovation
Adaptability
Collaboration
Teamwork
Help Desk
Microsoft SharePoint
Computer Hardware
Issue Tracking
IT Operations
Customer Support
Security+
Security Clearance
PASS
Conflict Resolution
Problem Solving
Communication
Microsoft
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
Management
Health Care
Insurance
Productivity
System Integration Testing
Professional Development
Law

Summary

Overview

The Work:

The Helpdesk Intake Technician will support end users for the client's IT Help Desk Support Services. This position ensures daily IT operations are conducted efficiently and in compliance with stringent service standards. Key responsibilities include managing help desk requests, providing technical support, coordinating hardware and software delivery, resolving customer issues, and fulfilling validated IT requests within defined timelines.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Key Responsibilities:

Meet daily IT operational requirements of approximately 1400 client users. 900-1200 (tickets per month).
Deliver operational computers to end users within the same day 90% of the time.
Ensure the end user is notified directly by a help desk representative prior to closing a trouble ticket.
Provide effective management of validated IT hardware and software requests. Requests for hardware and software to be tracked and closed using a government furnished SharePoint tool.
The contractor shall install, deliver, or set up hardware or software within 2 business days of approval and availability.
Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Resolve verified customer complaints within 2 business days of receipt (4-6 per month).
Provide a trouble ticket number for all interactions requiring touch support services. Close a minimum of 90% of all trouble tickets presented daily. Non accomplished tickets shall be tracked and reported by the Client Systems Lead to the Director of IT Operations and the program manager. Open VIP tickets shall be reported daily to the Director of IT operations.
Install and test software capabilities prior to releasing computers to end users.
Other duties as assigned.

Qualifications

Qualifications - Here's What You Need:

Bachelor's degree or 2 years customer support experience.
Ability to obtain a Security + certification
Secret Security Clearance or the ability to obtain one.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Must possess problem-solving skills.
Exceptional communication skills, both oral and written
Ability to respond effectively to customers with a sense of urgency.
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits:

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Program Manager

Working Conditions:

Professional office environment.
Must be able to work on-site at Andrews Airforce Base, MD.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099930
Position Id: 105164
Posted 2 hours ago

Company Info

About Cayuse Holdings, LLC

Founded initially in 2006, Cayuse Holdings is today comprised of a family companies headquartered near Pendleton, Oregon, with offices in the Washington D.C. metro area, and Honolulu, HI. Tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Cayuse Holdings is a 100% Indian Owned Economic Enterprise and a foremost provider of responsible sourcing/certified diversity solutions for commercial, government, and tribal clients.

Our Mission

To become the #1 American Indian-owned commercial, government, and tribal contractor, providing trusted value for our clients, reliable and rewarding careers for our employees and contributing to the growth of the CTUIR.

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

Fitment

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Cayuse Holdings, LLC

Job Details

Skills

Regulatory Compliance
Technical Support
Innovation
Adaptability
Collaboration
Teamwork
Help Desk
Microsoft SharePoint
Computer Hardware
Issue Tracking
IT Operations
Customer Support
Security+
Security Clearance
PASS
Conflict Resolution
Problem Solving
Communication
Microsoft
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
Management
Health Care
Insurance
Productivity
System Integration Testing
Professional Development
Law

Regulatory Compliance
Technical Support
Innovation
Adaptability
Collaboration
Teamwork
Help Desk
Microsoft SharePoint
Computer Hardware
Issue Tracking
IT Operations
Customer Support
Security+
Security Clearance
PASS
Conflict Resolution
Problem Solving
Communication
Microsoft
Adobe
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
Management
Health Care
Insurance
Productivity
System Integration Testing
Professional Development
Law

Summary

Meet daily IT operational requirements of approximately 1400 client users. 900-1200 (tickets per month).
Deliver operational computers to end users within the same day 90% of the time.
Ensure the end user is notified directly by a help desk representative prior to closing a trouble ticket.
Provide effective management of validated IT hardware and software requests. Requests for hardware and software to be tracked and closed using a government furnished SharePoint tool.
The contractor shall install, deliver, or set up hardware or software within 2 business days of approval and availability.
Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Resolve verified customer complaints within 2 business days of receipt (4-6 per month).
Provide a trouble ticket number for all interactions requiring touch support services. Close a minimum of 90% of all trouble tickets presented daily. Non accomplished tickets shall be tracked and reported by the Client Systems Lead to the Director of IT Operations and the program manager. Open VIP tickets shall be reported daily to the Director of IT operations.
Install and test software capabilities prior to releasing computers to end users.
Other duties as assigned.

Qualifications

Qualifications - Here's What You Need:

Bachelor's degree or 2 years customer support experience.
Ability to obtain a Security + certification
Secret Security Clearance or the ability to obtain one.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Must possess problem-solving skills.
Exceptional communication skills, both oral and written
Ability to respond effectively to customers with a sense of urgency.
Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
Highly motivated with the ability to handle and manage multiple tasks at any one time.
Ability to forge new relationships, individual and teaming in nature.
Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits:

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Program Manager

Working Conditions:

Professional office environment.
Must be able to work on-site at Andrews Airforce Base, MD.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Dice Id: 91099930
Position Id: 105164
Posted 2 hours ago

Company Info

About Cayuse Holdings, LLC

Our Mission

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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