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Helpdesk Specialist

Washington, DC, US • Posted 60+ days ago • Updated 13 hours ago

Contract W2

Contract Independent

Contract Corp To Corp

On-site

$25 - $30/hr

TriosysIT Inc.

Fitment

Dice Job Match Score™

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Job Details

Skills

Customer Service
Help Desk
Microsoft
Technical Support
Mobile Devices
iPad
iPhone
Tablet
Service Level

Summary

The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Roles and Responsibilities Include:

Resolve technical issues and closing out assigned.
Service/Incidents requests within the agency's Service Level Agreements.
Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
Log and route service requests and incidents in an incident management system.
Provide a high level of customer service to end users on a daily basis.
Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
Troubleshoot issues related to agency specific applications and web applications.
Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
Collaborate with the IT leadership team to test and implement cost effective technology for District.
Maintain service level agreements related to Desk Side support Service/Incident requests.
Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91162599
Position Id: DC_788300
Posted 30+ days ago

Company Info

About TriosysIT Inc.

At TriosysIT, we provide affordable staffing solutions to all businesses to meet their IT staffing requirements. Our highly-trained and experienced professional staff can help your organization connect with exceptional IT professionals.

We provide various types of employees, including independent contractors, contract-to-hire and permanent placements. TriosysIT's dedicated recruiting department can meet your organization’s needs.

What Makes Us Unique

Our woman-owned minority business is built around three principles: Commitment, Performance and Results. We use these to guide the organization and allow it to provide superior IT project development and staffing services. This includes project managers, technical architects, developers and infrastructure support staff.

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