SummaryThis role is responsible for performing specialized financial and programmatic data entry within the state system in compliance with federal, state, and county regulations. This position processes case information to assist in paternity establishment, setting and enforcing child support orders, and managing the allocation, collection, and disbursement of case-related financial accounts.
Essential Duties and ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential function satisfactorily and in a timely manner. The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required or assigned.
- Interpret and enter court orders, modifications, contempt actions, and restraining orders in the state system.
- Maintains official case records and financial documentation by auditing, processing, and updating participant, employer, and institutional data to ensure accurate child support enforcement, state system compliance, and timely financial reporting.
- Enforce child support orders through account seizures, and license certification processes. Monitor and update cases referred from other county departments.
- Determine the affordability of employer-based health insurance using state standards; update and process insurance data received via National Medical Support Notices.
- Create, maintain, and log all IV-D and Non-IV-D case files. Process, e-file, and route legal court documents with the Clerk of Courts. Prepare process service documents and coordinate with external process servers to ensure timely delivery.
- Locate absent parents and assets for the purpose of establishing paternity and collecting child support utilizing state databases and interface resources.
- Maintain certification for buccal swab collection; schedule and coordinate genetic testing arrangements for local, intergovernmental, and incarcerated parties.
- Provide direct, professional customer service to case participants via phone and walk-ins. Navigate emotionally charged interactions and apply de-escalation techniques when dealing with frustrated or non-compliant customers.
- Maintain absolute confidentiality of all case files, personal identifiable information (PII), and Federal Tax Information (FTI) in strict accordance with IRS Publication 1075 and agency policy.
- Receive, receipt, and process monies paid directly to the agency. Schedule appointments and perform general office duties to support overall agency operations.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience- High school diploma or equivalent required. Minimum of 1-2 years of experience in finance, accounting, legal support, or public program administration preferred.
Knowledge, Skills, and Abilities- Knowledge of legal processes, state statutes, and regulations pertaining to the child support program.
- Ability to work with limited daily supervision, demonstrate sound judgment, and make accurate independent decisions.
- Strong mathematical, analytical, and error-detection skills.
- Ability to communicate effectively and professionally with diverse populations under stressful conditions.
Technological SkillsAbility to be proficient in utilizing state databases and tracking software, including Kids Information Data System (KIDS), CARES, and CCAP, and familiar with business office software.
Physical Demands and Work EnvironmentThe physical demands and work environment characteristics described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demands: Regularly required to talk, listen, sit, stand, and walk. Occasional stooping, kneeling, crouching, and reaching. Must occasionally lift and/or move up to 20 pounds.
Work Environment: Normal office environment with frequent walk-in and call-in distractions. Occasional exposure to outdoor weather conditions when coordinating external tasks.
Compensation details: 20.3-23.88 Hourly Wage
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