Application Support & Configuration Specialist – POS / Hospitality Technology
Location: Remote - US
Job Type: 9-month contract w/ potential to extend or convert
Client Industry: Food Services Industry
About the Role
Our direct client, a leading Fortune 500 food services organization, is seeking an Application Support & Configuration Specialist to support enterprise hospitality, food & beverage (F&B), and catering applications.
The ideal candidate will have hands-on experience with POS systems, menu configuration, application administration, user access management, and Level 1/Level 2 application support.
This position involves configuring food and beverage menus, maintaining pricing and application data, troubleshooting system issues, and supporting business users across multiple hospitality locations.
Key Responsibilities
Provide Level 1 and Level 2 application support for POS, catering, and hospitality technology platforms.
Configure and maintain F&B menus, menu items, descriptions, pricing, service charges, and application settings.
Maintain accurate application data, financial information, and operational configurations.
Create, update, and manage user accounts, roles, permissions, and access requests.
Troubleshoot application errors, menu configuration issues, and system-related problems.
Review and validate menu submissions for accuracy, completeness, and compliance with configuration standards.
Coordinate seasonal menu updates, configuration deadlines, and application readiness activities.
Work closely with business users, restaurant operators, catering teams, and product teams to resolve issues.
Assist with application testing, system enhancements, and process improvements.
Provide training and guidance to end users on application functionality and configuration processes.
Maintain documentation related to application support, configuration changes, and issue resolution.
Required Qualifications
2–3+ years of experience in application support, POS systems, hospitality technology, catering software, or restaurant systems.
Experience supporting business applications, troubleshooting issues, and assisting end users.
Hands-on experience with application configuration, data maintenance, or system administration.
Familiarity with menu management, item setup, pricing updates, or food and beverage operations.
Understanding of user account administration, roles, and permissions.
Strong analytical, troubleshooting, organizational, and customer service skills.
Proficiency in Microsoft Office, particularly Excel.
Excellent written and verbal communication skills.
Ability to manage multiple priorities and work with cross-functional teams.
Preferred Qualifications
Experience with restaurant POS platforms such as Oracle MICROS/Simphony, NCR Aloha, Toast, Agilysys, or similar systems.
Experience with catering management software or hospitality enterprise applications.
Knowledge of menu configuration, pricing maintenance, and multi-location hospitality operations.
Experience with ticketing systems such as ServiceNow, Jira, or Zendesk.
Experience supporting application testing, user training, and configuration audits.
Background in hospitality, food services, catering, stadiums, arenas, or event venues.
Ideal Candidate
We are particularly interested in candidates who have worked as:
POS Application Support Specialist
Hospitality Application Support Analyst
Menu Configuration Specialist
Restaurant Systems Support Analyst
Catering Systems Specialist
POS Implementation or Configuration Specialist
If you have experience supporting hospitality applications, configuring menus, maintaining POS system data, or troubleshooting restaurant technology, we encourage you to apply.
