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Job Details

Skills

Policy Administration
Leadership
Microsoft Exchange
Accessibility
Accountability
FLSA
Higher Education
OS X
Microsoft Windows Server Administration
Linux
Relational Databases
Application Support
Project Management
Database
Asset Management
Research
System Integration Testing
IT Security
Finance
Microsoft Windows
Printers
Computer Maintenance
Audiovisual
Documentation
Training
Presentations
Problem Solving
Conflict Resolution
Workflow
Facility Management
Statistics
Inventory
Laptop
Reporting
Management
Network
Wireless Networking
Collaboration
Storage
Network Administration
Operating Systems
Group Policy
Switches
Migration
Technical Support
Recruiting
Asterisk
Oracle Linux

Policy Administration
Leadership
Microsoft Exchange
Accessibility
Accountability
FLSA
Higher Education
OS X
Microsoft Windows Server Administration
Linux
Relational Databases
Application Support
Project Management
Database
Asset Management
Research
System Integration Testing
IT Security
Finance
Microsoft Windows
Printers
Computer Maintenance
Audiovisual
Documentation
Training
Presentations
Problem Solving
Conflict Resolution
Workflow
Facility Management
Statistics
Inventory
Laptop
Reporting
Management
Network
Wireless Networking
Collaboration
Storage
Network Administration
Operating Systems
Group Policy
Switches
Migration
Technical Support
Recruiting
Asterisk
Oracle Linux

Summary

Posting Details

Posting Details

Posting Number

S15484P

Working Title

IT Systems Support Associate

Department

SRVPAA-Institute of Higher Ed

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (;/strong>. The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

The Louise McBee Institute of Higher Education is an academic unit of the University
of Georgia committed to advancing higher education policy, management, and
leadership through research, graduate education, and outreach. The McBee
lnstitute's mission encompasses higher education issues at the campus, state,
national, and international levels.

We are noted for our multidisciplinary approach to graduate education and research,
with areas of specialization in federal and state policy, governance and
administration, institutional and system finance, faculty careers and development,
institutional research and assessment, and knowledge development and exchange.

College/Unit/Department website

;br>
Posting Type

External

Retirement Plan

TRS or ORP

Employment Type

Employee

Benefits Eligibility

Benefits Eligible

Full/Part time

Full Time

Work Schedule

Additional Schedule Information

8:00 a.m. - 5:00 p.m.; Monday - Friday; potential evening or weekend work during busy cycles.

Advertised Salary

$45,000 - $50,000

Posting Date

07/23/2026

Open until filled

Yes

Closing Date

Proposed Starting Date

08/17/2026

Special Instructions to Applicants

Location of Vacancy

Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ().

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Position Information

Classification Title

IT Support Professional I

FLSA

Exempt

FTE

1.00

Minimum Qualifications

Bachelor's degree in a related field or equivalent

Preferred Qualifications

Position Summary

This position is responsible for managing IT core infrastructure and functional processes. Responsible for maintaining additional security measures and proactively engages in project management/coordination for the McBee Institute of Higher Education's faculty, staff, advisers, and students.

Knowledge, Skills, Abilities and/or Competencies

IT desktop operating system, Windows and Mac OS, Windows server administration, Linux server administration, relational and non-relational databases, application support, project management databases, asset management and research competency.

Physical Demands

Lift 40 pounds, navigate stairs, bending, maneuvering around desks, equipment, etc., and sit for extended periods of time in front of a computer.

Is driving a responsibility of this position?

No

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

No

Does this position require a P-Card?

No

Is having a P-Card an essential function of this position?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Desktop and Academic Support
Lead annual and one-time requests for Student Technology Fees.
Serve as the first point of contact for IT support requests for faculty, staff, students, and guests.
Provide all aspects of support for desktop computers (Windows and Mac) including security, peripherals, and software.
Troubleshoot technical issues with computers, printers, projectors, etc. and eliciting outside support as needed.
Consult with faculty and staff in the department to ensure that IT standards and practice meet their needs.
Manage classroom computer maintenance and upgrades.
Support and maintain systems and processes related to online MEd program.
Provide audio/visual support for MIHE events.

Percentage of time

30

Duties/Responsibilities

Proactive Processes
Communicate effectively to faculty and staff concerning IT issues, policies, procedures and provide IT updates at monthly staff meetings.
Create documentation, participate in assigned teams or committees, attend UGAnet and other UGA IT meetings, and work with colleagues as a mentee with EITS.
Develop training materials and presentations upon request.
Monitor IT practices, explore alternatives and recommend solutions, and assist with planning and problem solving.
Serve as liaison for vendor support, gather quotes, and initiate purchase requests.
Help optimize workflow and review processes to ensure optimal efficiency and effectiveness.

Percentage of time

20

Duties/Responsibilities

Project, Asset, and Facilities Management
Participate in complex IT projects with a department or college-wide scope.
Provide project oversight for a variety of internal and third-party data and software products and contracts, specifically USG and UGA partner units, Kaptiv8, and the National Center for Education Statistics.
Engage in inventory tracking and life cycle management for desktop/laptop computers and related devices.
Initiate updates to the building's alarm and door lock schedules; work with security team on alarm issues; monitor and report on building fire alarm panel and AED equipment; secure and assign building keys.
Enter and monitor FMD work requests to resolve facility issues as they arise (e.g. plumbing, pest control, etc.); discuss general building upkeep and special cleaning projects with custodial supervisor and staff.

Percentage of time

20

Duties/Responsibilities

Security/Standards Management
Serve as unit security liaison by being a campus domain network liaison (DNL); this position will work with EITS and colleagues to diagnose and resolve wired and wireless network connectivity issues.
Serve as Security Officer for federal datasets, maintaining secure environment, passwords, and proper protocol.
In collaboration with faculty, staff, and colleagues, develop security standards and practices or computer services.
Use the planning process to seek alignment with college and university-level standards and practices.
Scan server files for vulnerabilities and storage for restricted data to include SSN#s.

Percentage of time

15

Duties/Responsibilities

Website and Network Management
Re-image lab desktop computers quarterly to maintain security and function of the lab.
Upgrade server operating systems.
Process and monitor server file migration to ensure all folders, permission/group policies are appropriately applied.
Provide support for network switch migrations.
Emergency technical support as needed.

Percentage of time

15

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name

Jade Gotter

Recruitment Contact Email

Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

Resume/CV

Cover Letter

List of References with Contact Information
Optional Documents

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Dice Id: 80184249
Position Id: 2749dc9de33d444e40498cda9ab6e6b8
Posted 15 hours ago

IT Support Manager

Atlanta, Georgia

•

Today

About Us Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington, D.C., Puerto Rico, and more than 100 countries. With four vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah,

Full-time

USD 55,126.00 - 69,500.00 per year

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