Apply Now

IT Support Specialist

Remote in Boise, ID, US • Posted 30+ days ago • Updated 5 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

🧠 Analyzing your skills...

Job Details

Skills

Laptop
Inventory
Audiovisual
AV
Account Management
Microsoft
Management
Microsoft Exchange
Distribution
Documentation
Knowledge Base
Process Improvement
Technical Support
Help Desk
Microsoft Windows
OS X
Microsoft Office
Microsoft Outlook
Microsoft SharePoint
Active Directory
Microsoft Azure
Identity Management
Computer Hardware
Communication
Organized
CompTIA
Scripting
Command-line Interface
Windows PowerShell
Computer Science
Life Insurance

Laptop
Inventory
Audiovisual
AV
Account Management
Microsoft
Management
Microsoft Exchange
Distribution
Documentation
Knowledge Base
Process Improvement
Technical Support
Help Desk
Microsoft Windows
OS X
Microsoft Office
Microsoft Outlook
Microsoft SharePoint
Active Directory
Microsoft Azure
Identity Management
Computer Hardware
Communication
Organized
CompTIA
Scripting
Command-line Interface
Windows PowerShell
Computer Science
Life Insurance

Summary

Job Summary:

We're looking for a curious, service-minded IT Support Specialist to join our Boise team. You'll be the first point of contact for 700+ employees where you will be troubleshooting day-to-day tech issues, setting up equipment, and keeping things running smoothly. This is a great opportunity for someone who wants hands-on experience across hardware, Microsoft 365, and device management in a fast-paced environment.

WHAT YOU'LL DO

End-User Support

Respond to help desk tickets and walk-up requests from office employees
Troubleshoot hardware and software issues across Windows and macOS devices
Escalate complex issues to senior team members and follow through to resolution
Keep users and management informed on ticket status

Hardware & Equipment

Image, configure, and deploy laptops and workstations for new hires
Perform basic hardware repairs (RAM, hard drives, peripherals)
Unbox, inventory, and asset-tag incoming equipment
Set up displays, AV equipment, and standing desks

Device & Account Management

Onboard devices using Windows Autopilot and Microsoft Intune
Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership)
Support basic Exchange/M365 tasks like shared mailboxes and distribution lists

Documentation

Keep knowledge base articles and SOPs accurate and up to date
Document recurring issues and contribute to process improvements

WHAT WE'RE LOOKING FOR

1-2 years of experience in IT support, help desk, or a related role (internships and coursework count!)
Familiarity with Windows 10/11, MAC OS, and Microsoft 365 (Outlook, Teams, SharePoint)
Basic understanding of Active Directory, Azure / Entra ID and user account management
Comfortable setting up and troubleshooting hardware
Strong communication skills and a customer-first attitude
Organized, reliable, and able to juggle multiple requests
Ability to lift up to 50 lbs

Nice to Have

CompTIA A+ or working toward it
Exposure to Intune, Autopilot, or Jamf
Any scripting or command-line experience (PowerShell, Terminal)

Education

Degree or diploma in IT, Computer Science, or a related field - OR equivalent hands-on experience or certifications

WHAT WE OFFER

Competitive medical, dental, vision, and life insurance
401(k) with company match
Work from anywhere 3 weeks per year
Maternity and paternity leave
PTO + Volunteer Time Off

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91121376
Position Id: 29146fa106e42d9cd590c8b0904a7650
Posted 30+ days ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Technician I, IT Support (Temp)

No location provided

•

Today

Job Description Responsible for supporting associates with the setting up or replacing of new workstations and peripherals, processing new hire and separation requests and processing then documenting tasks or tickets. Provide timely level I technical support for all onsite and remote end-users for all technical related and user issues focusing on excellent customer service. Job duties:Image workstations with default operating system using Microsoft System Center Configuration Manager to prepare

Full-time

USD 19.45 per hour

Technician, IT Support (Temp)

No location provided

•

Today

Job Description Salary Range $24.07 - $30.00/hour Financial compensation packages may be higher or lower than what is listed, and will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand. Responsible for supporting associates with the setting up or replacing of new workstations and peripherals, processing new hire and separation requests and processing then documenting tasks or tickets. Provi

Full-time

USD 24.07 - 30.00 per hour

Help Desk Analyst

No location provided

•

Today

Help Desk Analyst At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that com

Full-time

IT Support Specialist

Nevada

•

Today

About Redwood Materials Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling - keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we're delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have. Position Summary: Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support te

Full-time

Search all similar jobs

Remote jobs at Clearwater Analytics