We are looking for Field Support Technician for our client in Atlanta, GA
Job Title: Field Support Technician
Job Location: Atlanta, GA
Job Type: Contract
Job Overview:
Pay Range: $20.00hr - $25.00hr
Requirement/Must Have:
- Minimum 3 years of relevant experience.
- Hardware support experience with PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, and Desk Phones.
- Experience with Video Conference Rooms Devices (Audio & Video).
- Proficiency with Windows OS, MS Office, O365, and Mac OS.
- Experience using ticketing systems such as ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management).
- Hands on experience with imaging and reimaging Windows Operating systems for Desktops and Laptops.
- Working knowledge of imaging utilities such as Ghost and SCCM.
- Demonstrated proficiency in Microsoft OS and Microsoft applications.
- Working knowledge of Microsoft Active Directory and GPO.
- Experience with Microsoft Windows operating systems including Windows 10, 7, Vista, XP, and 2000.
- Experience with Servers including 2012, 2008 r2, 2008, 2003, and 2000.
- Functionally capable with Apple OS X.
- Advanced troubleshooting skills with hard drive encryption software.
- Advanced level skills in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook configuration issues with Exchange).
- Strong client-side remote access troubleshooting skills.
- Demonstrated skills supporting printers in an enterprise environment.
- Advanced knowledge of client-side management tools including Microsoft Active Directory, GPO, and Systems Center Configuration Manager (SCCM).
- Strong software installation and support skills.
- Disciplined, systematic problem solving skills.
Responsibilities:
- Disconnect and reconnect computer workstations, peripherals, and phone equipment.
- Safely move equipment point to point using wheeled carts and vehicles.
- Perform IMACD (Install, Move, Add, Change, Dispose) and Asset Inventory tasks.
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- Follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops.
- Use remote desktop connectivity applications to solve common issues.
- Deliver and set up PC equipment for end-users.
- Use trouble ticketing system to accept assignments, document work events, complete requests, and verify customer satisfaction.
- Provision and support wireless devices including Android and iPhone.
- Install desktop software and perform troubleshooting.
- Create and reference documentation and knowledge articles using internal tools.
- Troubleshoot and resolve end-user IT issues for PCs, mobile phones, printers, and other IT devices.
- Provide or oversee installations, de-installations, cascades, moves, adds, and changes for all EUC equipment and software.
- Coordinate, plan, and schedule IMACDs with all affected IT functions.
- Document processes to enable IMAC execution for software and equipment components.
- Validate IMAC requests for correctness and proper authorization.
- Communicate with users regarding IMACD service requests and escalate issues appropriately.
- Conduct site surveys to determine location requirements for IMAC tasks.
- Confirm availability of equipment, software, parts, network, and cabling prior to scheduled IMAC dates.
- Schedule and dispatch appropriate technicians and third-party vendors to IMAC locations.
- Cancel network transport services that are no longer required after completing IMACD tasks.
- Due to nature of job The candidate must have Ability to move, lift, and carry 50 lbs of weight.
Nice to Have:
- A+ Hardware Certification.
- Microsoft Certification.
- ITIL Certification.
- CCNA Certification.
Skills:
- Hardware Support.
- Windows OS.
- MS Office.
- O365.
- Mac OS.
- ServiceNow.
- Imaging.
- SCCM.
- Active Directory.
- GPO.
- Troubleshooting.
- Customer Service.
- IMACD.
- Asset Inventory.
Qualification And Education:
- Strong verbal and written communication skills.
- Strong customer service skills.
- Strong troubleshooting skills.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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