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Desktop Support Technician

Duluth, GA, US • Posted 30+ days ago • Updated 11 days ago

Full Time

On-site

USD $18.00 - 20.00 per hour

Fitment

Dice Job Match Score™

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Job Details

Skills

Attention To Detail
VNC
Kernel-based Virtual Machine
Switches
Dell
Printing
Antivirus
DHCP
DNS
Dragon NaturallySpeaking
Active Directory
Virtual Private Network
Remote Access
Wireless Communication
Network
Tier 1
Video
Mobile Device Management
Inventory
Customer Service
Technical Support
Issue Tracking
Gmail
Microsoft Outlook
Videoconferencing
User Experience
Communication
Inventory Management
Computer Hardware
Testing
Technical Writing
Technical Training
Performance Management
Preventive Maintenance
Project Management
Insurance
Onboarding
Training
Remote Support
Help Desk
Microsoft Windows
OS X
Collaboration
Teamwork
Conflict Resolution

Attention To Detail
VNC
Kernel-based Virtual Machine
Switches
Dell
Printing
Antivirus
DHCP
DNS
Dragon NaturallySpeaking
Active Directory
Virtual Private Network
Remote Access
Wireless Communication
Network
Tier 1
Video
Mobile Device Management
Inventory
Customer Service
Technical Support
Issue Tracking
Gmail
Microsoft Outlook
Videoconferencing
User Experience
Communication
Inventory Management
Computer Hardware
Testing
Technical Writing
Technical Training
Performance Management
Preventive Maintenance
Project Management
Insurance
Onboarding
Training
Remote Support
Help Desk
Microsoft Windows
OS X
Collaboration
Teamwork
Conflict Resolution

Summary

Job Type

Full-time

Description

We kindly ask that recruiters, agencies, and third parties do not contact us regarding this role. We are only considering applications submitted directly by candidates.

Overview

We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences. This role is onsite split between two locations: Atlanta and Duluth.

Key Responsibilities

Technical Support

Provide timely support for hardware and software issues for both Windows and Mac environments
Troubleshoot remotely using VNC and KVM switch
Reimage systems, install OS and standard software (onsite and remote)
Coordinate warranty support with Dell and schedule onsite service when needed
Resolve common technical issues, including:
Network connectivity
System crashes/blue screens
Printing problems
Virus removal
Basic administration and troubleshooting of:
- DHCP / DNS
- Active Directory
- VPN and remote access tools
- Windows domain account issues
- Wireless connectivity and hotspots
Collaborate with the network team on basic troubleshooting tasks
Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom
Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures

Customer Service

Deliver prompt and courteous user support via:
- Wolken ticketing system (incident resolution and device lifecycle tasks)
- Google Chat and Gmail (Outlook familiarity is a plus)
- Zoom Calling and Zoom video conferencing
Maintain a positive user experience with clear communication and professionalism

Asset & Inventory Management

Maintain accurate records of hardware assets
Ensure timely deployment, collection, and tracking of end-user devices

Special Projects & Additional Duties

Assist with software and process testing and validation
Create clear, user-friendly technical documentation
Provide 1:1 or group technical training (remote or in-person)
Support office signage placement and daily ticket review/assignment tasks
May require occasional travel to other office locations

Work Schedule & Benefits

Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)
No weekend or after-hours support expected (exceptions for special projects)
Benefits include:
- Paid holidays, vacation, and sick leave
- 401(k) plan
- Medical, dental, and vision insurance
- Structured onboarding and training
- Modern workspaces and innovative technology
- Supportive, team-oriented culture with strong work-life balance

Requirements

Qualifications

1-2+ years in a desktop support or corporate helpdesk environment preferred
Technically inclined and eager to learn new tools and platforms
Clear and concise communicator with the ability to explain technical concepts to non-technical users
Familiar with Windows 10/11; Mac OS experience is a plus
Skilled in teamwork and conflict resolution in a professional setting
Self-starter with strong follow-through and attention to process
Able to work independently while following team procedures and protocols

Salary Description

$18.00 - $20.00

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX170ce4
Position Id: 82b56b7a19264e917314800026018fdc
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