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IT Support Technician

Dalton, GA, US • Posted 19 hours ago • Updated 8 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Laptop
Printers
Tablet
Repair
Servers
MES
Manufacturing Execution System
Technical Support
Database
Help Desk
Documentation
Statistics
Policies and Procedures
Management
Microsoft Office
Microsoft Windows
Operations Support Systems
Microsoft Operating Systems
Microsoft Windows 7
Computer Hardware
Customer Service
Desktop Management
Microsoft SCCM
JAMF Casper Suite
Microsoft Exchange
Active Directory
Cisco
VMware
Hardware Troubleshooting
Web Desktop
Publishing
Smartphones
Network
Printing
Wireless Communication
IP
Intellectual Property
Telephony
Network+
Microsoft
Remote Support
Communication
Genetics

Laptop
Printers
Tablet
Repair
Servers
MES
Manufacturing Execution System
Technical Support
Database
Help Desk
Documentation
Statistics
Policies and Procedures
Management
Microsoft Office
Microsoft Windows
Operations Support Systems
Microsoft Operating Systems
Microsoft Windows 7
Computer Hardware
Customer Service
Desktop Management
Microsoft SCCM
JAMF Casper Suite
Microsoft Exchange
Active Directory
Cisco
VMware
Hardware Troubleshooting
Web Desktop
Publishing
Smartphones
Network
Printing
Wireless Communication
IP
Intellectual Property
Telephony
Network+
Microsoft
Remote Support
Communication
Genetics

Summary

Description

IT Support Technician

Reports to: IT Engineer - Infrastructure

Location: Dalton, GA

Classification: Hourly

SUMMARY

The IT Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, and software. This includes, but is not limited to, providing Help Desk support, setup, installation and upgrade of equipment and software. The person must attend all troubleshooting of hardware, software and network connectivity problems in a timely and efficient manner.

RESPONSIBILITIES:

Deploy, maintain, troubleshoot, and repair IT assets including desktop computer systems and peripherals, software applications, laptops, printers, tablets, smartphones, etc.
Provide help desk support to all MS Windows users related to hardware, software, and network connectivity issues; diagnose, test, and repair of hardware and software issues.
Run diagnosis on infrastructures (servers, network, and database) to identify troubles, and suggest and execute solutions.
Monitor and execute solutions for the communication issues between MES (Manufacturing Execution System) and equipment.
Receive and document all user support requests in the designated help desk work order system; maintain communication with end-users and supervisor regarding work order activity; update/close work orders in a timely manner.
Escalate technical support issues to appropriate technical staffs as needed.
Provide IT resource support and trainings for the employees.
Contribute to the maintenance of the IT assets, database, and the help desk work order system.
Prepare and maintain IT service documentation, statistics, and reports.
Adhere to the policies and procedures of Hanwha Q CELLS.
Perform other duties and special projects, as assigned by management.

REQUIRED QUALIFICATIONS

An associate's degree in related field
Proficiency in Microsoft Office and Windows OSs (from Windows 7 to the latest edition)
Strong knowledge of IT hardware, software, and network
Proven track record of providing outstanding customer service
Able to stand and walk the production area, and lift items up to 50 pounds
Able to tolerate a fast-paced work environment in areas that are not climate controlled
Assertive, able to cope with pressure, a team player

PREFERRED QUALIFICATIONS

Experience with an enterprise desktop management system (SCCM or JAMF Casper Suite) and/or experience supporting enterprise systems such as Microsoft Exchange, Active Directory, Cisco telephony, and VMware
Experience with hardware troubleshooting; simple repairs; web/desktop publishing; smartphones; network printing; viruses/spyware; wireless; IP; and telephony systems, all beneficial
Certification in A+, Network+, Microsoft Desktop Support
Demonstrated excellent verbal and written communication skills
Able to work night shifts

Hanwha Q CELLS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183336
Position Id: bc25d8ee16e71d00f1becc58afc4ea45
Posted 19 hours ago

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