Lead IT Technician
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GDH
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Job Details
Skills
Summary
Role Summary
The Lead IT Technician is responsible for delivering advanced technical support and leadership within an organization. This role involves overseeing complex hardware and software issues, guiding and mentoring IT support staff, and ensuring the smooth operation of computer systems, networks, and communications equipment. The position requires collaboration with business units and external vendors to maintain operational excellence and enhance customer satisfaction.
Responsibilities
- Provide advanced guidance, mentorship, and training to IT Technicians, supporting troubleshooting and resolution of complex technical issues.
- Assist senior IT leadership in managing internal customer relationships and addressing technical requests to ensure high levels of satisfaction.
- Develop, update, and maintain support documentation and operational procedures.
- Handle end-to-end incident resolution, including identifying root causes and implementing preventive measures, accurately documenting activities within ServiceNow.
- Troubleshoot and resolve complex hardware, software, network, and peripherals issues, including printers and audiovisual equipment.
- Coordinate hardware installations, upgrades, and configurations across multiple locations.
- Manage warranty support, equipment repairs, and vendor support activities.
- Support meeting and event technology, including video conferencing and audiovisual setups.
- Escalate and report server outages, LAN/WAN connectivity issues, and collaborate with infrastructure teams for resolution.
- Monitor and coordinate support activities performed by third-party vendors, providing weekly status updates on ongoing initiatives and issues.
Qualifications
- Demonstrated understanding of advanced technology standards and support practices.
- Proven ability to oversee complex technology installations and configurations.
- Strong troubleshooting skills across hardware, software, and network environments.
- Excellent communication, mentoring, and problem-solving skills.
- Ability to manage change effectively and evaluate its impact on business operations.
- High school diploma or GED required; Bachelor's degree in Information Technology or related field preferred.
- Relevant IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent preferred.
- Minimum of 5 years of relevant IT support experience.
- Experience supporting enterprise-class desktop, mobile, audiovisual, and network technologies is preferred.
Publishing Pay Range: $32.00 - $37.00 hourly
Location: On-site
- Dice Id: 10112156
- Position Id: 113496
- Posted 52 minutes ago
Company Info
GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.
GDH Benefits
GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH’s website under the tab for candidates.
GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.
Please visit GDH's website for notice of collection for California applicants.
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