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Job Details

Skills

Scalability
Information Systems
Computer Science
Health Informatics
Technical Support
Supervision
Health Care
Microsoft Office
Productivity
Collaboration
Service Desk
Training And Development
Communication
Conflict Resolution
Problem Solving
Decision-making
FOCUS
ITIL
Project Management
PMP
Team Leadership
Mentorship
Professional Development
Customer Service
Stakeholder Management
Management
PMO
Leadership
Cloud Computing
Migration
SaaS

Scalability
Information Systems
Computer Science
Health Informatics
Technical Support
Supervision
Health Care
Microsoft Office
Productivity
Collaboration
Service Desk
Training And Development
Communication
Conflict Resolution
Problem Solving
Decision-making
FOCUS
ITIL
Project Management
PMP
Team Leadership
Mentorship
Professional Development
Customer Service
Stakeholder Management
Management
PMO
Leadership
Cloud Computing
Migration
SaaS

Summary

Description

JOB SUMMARY:

The Manager of Enterprise Systems will lead and oversee the effective delivery of top-tier technical assistance within our enterprise IT environment. This role will directly manage and develop our Clinical Systems and Enterprise Engineering teams. This position combines strong technical expertise with a passion for empowering teams to meet system availability, performance, and scalability requirements and drive the integration of new solutions. This support is crucial to the delivery of the company's mission of helping children achieve a lifetime of great oral health.

EDUCATION/CREDENTIALS:

Bachelor's degree in Information Systems, Computer Science, Healthcare Informatics, or a related field or equivalent combination of education and experience.

JOB RELATED EXPERIENCE:

5+ years of progressive experience in IT support, including 2+ years in management or a supervisory role.
Experience leading the successful implementation of new technologies and solutions.
Healthcare experience required, dentistry preferred
Technical Skills:
Proven experience working with enterprise-scale systems and integrations.

- In-depth knowledge of the Microsoft 365 ecosystem, specifically desktop applications, productivity suites, and collaboration tools.
- Experience with service desk ticketing systems and ITIL or similar frameworks.
Leadership & Management:
- Ability to lead both technical execution and people development
- Strong communication and stakeholder management skills
- Excellent problem-solving and decision-making capabilities
- Ability to translate complex technical concepts into business language
- Customer-centric mindset with a focus on service quality.

JOB-RELATED SKILLS/COMPETENCIES:

ITIL Certification, preferred
Project management certifications (PMP, etc.), preferred

WORKING CONDITIONS/PHYSICAL DEMANDS:

Office

MAJOR DUTIES AND RESPONSIBILITIES:

Team Leadership & Development:
- Directly supervise the Clinical Systems, and Enterprise Engineering personnel.
- Mentor, coach, guide, and evaluate team members' performance, setting clear expectations and goals.
- Conduct regular performance reviews and identify professional development opportunities.
- Foster a collaborative and positive work environment that prioritizes customer service excellence.
Vendor & Stakeholder Management
- Manage vendors supporting enterprise and clinical systems
- Serve as a key point of contact for business stakeholders
- Communicate system health, risks, and initiatives to leadership
Strategic Alignment & Delivery
- Translate strategic directives into actionable execution plans
- Partner with PMO and leadership on project intake, prioritization, and delivery
- Support modernization initiatives (cloud migrations, SaaS adoption, technical debt reduction)
- Evaluate new technologies and recommend improvements
- Partner with stakeholders across the enterprise to ensure smooth transitions and user adoption.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91127101
Position Id: 6e43824f956707a3a5b7b4fa7a52f3c4
Posted 4 days ago

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IT Manager, Enterprise Systems

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