SAP CSR

Job Summary

Location: United States

Experience: 3+ years in SAP

Job Type: Permanent

Thinking Minds' client is looking for an experienced Customer Service Representative to manage orders and inquiries, ensuring customer satisfaction and business growth. This role is crucial in resolving issues related to credit, delivery, pricing, and more. The candidate will work closely with other functions and service providers to enhance service quality.

Ideal Candidate Should Have

Experience with SAP

Strong customer service skills

Ability to manage order discrepancies

Proficiency in problem-solving

Excellent communication skills

Role Overview

The Customer Service Representative will be the first point of contact for customers, managing orders and resolving issues. This role involves working with various departments and third-party providers to ensure timely service and customer satisfaction. The candidate will handle order management, shipment, and billing discrepancies, as well as manage sales and marketing program credits.

Key Responsibilities

Manage orders using SAP

Resolve credit and delivery issues

Handle pricing and chargeback inquiries

Process sales and marketing credits

Collaborate with internal teams and third-party providers

Ensure timely response to customer inquiries

Maintain knowledge of products and systems

Top Skills and Modules

SAP

Customer service

Order management

Problem-solving

Communication skills

Collaboration

Time management