Thinking Minds Inc.
Fitment
Dice Job Match Score™
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Job Details
Skills
- Corporate Social Responsibility
- Customer Satisfaction
- Billing
- Pricing
- Sales
- Marketing
- SAP
- Customer Service
- Order Management
- Problem Solving
- Conflict Resolution
- Communication
- Collaboration
- Management
Summary
Job Summary
Location: United States
Experience: 3+ years in SAP
Job Type: Permanent
Thinking Minds' client is looking for an experienced Customer Service Representative to manage orders and inquiries, ensuring customer satisfaction and business growth. This role is crucial in resolving issues related to credit, delivery, pricing, and more. The candidate will work closely with other functions and service providers to enhance service quality.
Ideal Candidate Should Have
Experience with SAP
Strong customer service skills
Ability to manage order discrepancies
Proficiency in problem-solving
Excellent communication skills
Role Overview
The Customer Service Representative will be the first point of contact for customers, managing orders and resolving issues. This role involves working with various departments and third-party providers to ensure timely service and customer satisfaction. The candidate will handle order management, shipment, and billing discrepancies, as well as manage sales and marketing program credits.
Key Responsibilities
Manage orders using SAP
Resolve credit and delivery issues
Handle pricing and chargeback inquiries
Process sales and marketing credits
Collaborate with internal teams and third-party providers
Ensure timely response to customer inquiries
Maintain knowledge of products and systems
Top Skills and Modules
SAP
Customer service
Order management
Problem-solving
Communication skills
Collaboration
Time management
Location: United States
Experience: 3+ years in SAP
Job Type: Permanent
Thinking Minds' client is looking for an experienced Customer Service Representative to manage orders and inquiries, ensuring customer satisfaction and business growth. This role is crucial in resolving issues related to credit, delivery, pricing, and more. The candidate will work closely with other functions and service providers to enhance service quality.
Ideal Candidate Should Have
Experience with SAP
Strong customer service skills
Ability to manage order discrepancies
Proficiency in problem-solving
Excellent communication skills
Role Overview
The Customer Service Representative will be the first point of contact for customers, managing orders and resolving issues. This role involves working with various departments and third-party providers to ensure timely service and customer satisfaction. The candidate will handle order management, shipment, and billing discrepancies, as well as manage sales and marketing program credits.
Key Responsibilities
Manage orders using SAP
Resolve credit and delivery issues
Handle pricing and chargeback inquiries
Process sales and marketing credits
Collaborate with internal teams and third-party providers
Ensure timely response to customer inquiries
Maintain knowledge of products and systems
Top Skills and Modules
SAP
Customer service
Order management
Problem-solving
Communication skills
Collaboration
Time management
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10109241
- Position Id: 86053
- Posted 2 days ago
Company Info
About Thinking Minds Inc.
At Thinking Minds, we are committed to providing our clients with the highest quality services. We believe that our success is measured by the success of our clients, and we strive to build long-term relationships based on trust, transparency, and mutual respect.
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