The Warranty Analyst Engineer plays a vital role in identifying data-driven trends in warranty claims, with a specific focus on commodities within the Infotainment, Body Electronics, and ADAS electrical systems. This position is responsible for analyzing warranty data, identifying recurring issues, and translating findings into actionable insights for cross-functional teams, including Engineering, Quality, Service, and Finance. The goal is to enhance product reliability and reduce overall warranty costs.
Success in this role requires a proactive and analytical mindset to address quality concerns, drive continuous improvement, and ensure timely and effective resolution of warranty related issues. The Warranty Analyst Engineer will collaborate closely with Engineering and Supplier Quality teams to validate issues, recommend corrective actions, and monitor the implementation and effectiveness of solutions.
Key Responsibilities:
Data Strategy & Analytics:
- Proficient in utilizing Palantir, Stellantis issue tracking systems, and dealer warranty platforms to identify, analyze, and monitor warranty trends.
- Analyze and categorize incoming warranty claims to pinpoint specific customer concerns, link them to common failure modes, and identify potential root cause areas.
- Track and evaluate the effectiveness of corrective actions through to issue closure, ensuring resolution quality and sustainability.
- Skilled in leveraging advanced technologies, including Machine Learning and AI, to enhance data mining, claims validation, and root cause analysis efforts.
Reporting & Cross-Functional Collaboration:
- Collaborate cross-functionally with Quality, Engineering, Manufacturing, and Service teams to translate data-driven insights into actionable product or process improvements.
- Compile and summarize customer concern insights into clear handover documents, enabling cross-functional teams to lead issue resolution efforts.
- Support and guide issue owners in conducting root cause analysis and defining effective corrective actions.
- Monitor the implementation and effectiveness of corrective actions through to issue closure.
- Deliver regular updates on warranty-related quality issues, GIM (Global Issue Management) progress, and resolution status during quality reviews and leadership meetings.
Process & System Improvement:
- Foster a lessons-learned culture by systematically capturing and applying insights across vehicle programs, ensuring proactive knowledge sharing across the Stellantis vehicle portfolio to mitigate repeat issues in future models.
- Uphold compliance in data practices by ensuring all data collection, handling, and reporting activities align with corporate policies, legal regulations, and industry standards.
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you?ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That?s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don?t contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you?re not just building a career - you?re joining a company that supports you, inside and outside of work.
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