The North America Quality organization is currently seeking a Total Warranty Spend Engineer to join the Field Quality team at the Quality Engineering Center (QEC) in Auburn Hills, MI. The TWS Engineer is responsible for identifying and resolving emerging warranty issues through end-to-end ownership, from initial detection through root cause identification, corrective action implementation, and validation of solution effectiveness.
The selected candidate will lead issue identification and definition through warranty data, field inputs, and analytics, while managing part procurement, root cause analysis, and documentation within GIMs and Sirius systems. This role requires full cradle-to-grave ownership of assigned topics, including coordination of cross-functional teams to drive timely and effective solutions that address both engineering root cause and field service needs.
The TWS Engineer will assign and coordinate engineering deliverables, ensuring accountability across stakeholders, while partnering with Engineering, Supplier Quality, and Mopar TSO teams to integrate Lessons Learned and prevent recurrence. In parallel, the role will support repair optimization efforts to reduce warranty spend while maintaining customer satisfaction and product integrity.
This position requires strong collaboration across Engineering, Quality, Finance, and Service organizations to ensure alignment on priorities, execution, and outcomes. The candidate will validate solution effectiveness through data-driven analysis and provide regular reporting to senior leadership on open issues, escalations, and key performance indicators.
The ideal candidate will demonstrate strong problem-solving capability with a structured, data-driven approach. A background in Lean/Six Sigma methodologies is highly preferred, with Green Belt or Black Belt certification considered a strong advantage for effectively driving root cause resolution and continuous improvement.
The candidate will report to a Team Lead or Manager and should possess strong analytical, problem-solving, and project management skills, along with working knowledge of automotive systems, warranty analytics, and issue management processes.
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you?ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That?s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don?t contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you?re not just building a career - you?re joining a company that supports you, inside and outside of work.
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