Job#: 3054778 Job Description: Product Owner, Digital Product Management
Location: Austin, Texas (Hybrid)
Role Overview
This role is responsible for managing product features, client journeys, and application platforms used to assess the validity of client logins. The team focuses on industry best practices and emerging authentication techniques, technologies, and systems. This position involves educating channel owners and end-clients on authentication techniques and related fraud through various forms of content and presentations.
Key Responsibilities
- Build and articulate a feature, product, and channel roadmap to drive group priorities.
- Lead product discovery activities and collaborate with UX, tech, and business partners to design and hone solutions.
- Create and define product stories with acceptance criteria based on client needs and work with the tech team for successful delivery.
- Develop a deep understanding of customers by leveraging data, existing studies, and working with research teams.
- Interact with vendors for platform support, product upgrades, and to influence their roadmaps.
- Explore, evaluate, and propose technologies and techniques that fit the needs of various channels.
- Identify risks in current and proposed solutions, recommend resolutions, and implement controls.
- Work with technology partners, vendors, and other product managers to create and implement online identity management and authentication systems.
- Create release plans in coordination with the scrum team and other lines of business.
- Develop reporting on key business indicators and production support metrics to monitor performance.
- Build trusted relationships through clear communication with various stakeholders.
- Provide first-line support to internal stakeholders to resolve client escalations.
Required Qualifications
Education: A Bachelor's degree in computer science, engineering, or business is required.
Experience: Prior product management experience with online security, authentication, fraud, or digital identity is required. Candidates must have previous experience with federated identity and single sign-on implementations, along with documented experience in agile product development and user testing.
Skills: This role requires strong communication, presentation, and analytical skills with attention to detail. The ability to influence and drive outcomes is necessary.
Preferred Qualifications
- Experience with OAuth and OIDC.
- Experience within the Financial Services industry.
- A strong interest in our industry.
- Comfortable dealing with ambiguity.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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