Crate and Barrel Designers are passionate about helping customers envision possibilities with the latest home design trends. They build meaningful, long-term relationships by using their knowledge to guide customers in furnishing anything from an entire home to a single accent piece. Skilled across a range of design styles?from classic to contemporary?Designers utilize digital tools and technology during in-store and in-home consultations to bring customer visions to life. In this role, you will drive sales and customer engagement by promoting programs, leveraging leads, and maintaining an active presence on the salesfloor. You will conduct customer outreach, develop design packages to brand standards, and ensure timely follow-up. Maintaining operational excellence through impeccable product presentation and careful use of tools and technology is essential, as is collaborating with store and design teams to support business goals. This role offers a creative, rewarding career path for those passionate about home interiors and thriving in a team-oriented, competitive environment.
Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store, in-home and virtually with customers
Create elevated designs for customers using the preferred design tools to create moodboards, 2D & 3D floor plans, product lists and customer presentations
Lead design consultations in person (in-store or in-home) or via email, phone and virtual
Deliver projects in a timely manner and within determined timelines
Possess a clear understanding of the brand aesthetics and merchandising strategy by channel; Store, E-Commerce, Catalog
Ensure full understanding and awareness of all product information, including characteristics, care information and staying informed with the competition and industry trends
Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our selling skills
Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services. (e.g. designer rewards, Design Trade Program, credit card etc)
Support and model excellent service by exhibiting a positive attitude and enthusiasm ensuring all customers are provided gracious, quick, and efficient service
Support store training and educating on design services, to drive a clear understanding of design services and offerings
Develop new and lasting relationships with customers through networking and clienteling
Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
Excellent, effective, and timely communication skills and the ability to translate the brand vision and the customers wants/needs
Strong affinity for technology (2D and 3D tools, Google suite, video conferencing, iPad) and proficient in floor planning
Ability to stay up to date on current design trends
Ability to be an agent of change and shift quickly as our business evolves
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