Search Jobs | Dice.com

Job Details

Skills

PRODUCTION SUPPORT
APPLICATION SUPPORT
SUPPORT
EDI
DYNATRACE
JENKINS
MONITORING
PRODUCTION
PRODUCT SUPPORT
PROD SUPPORT

Summary

Our client, a Health Insurance company, is looking for an EDI Production Support Specialist to work a hybrid schedule based out of their Columbia, MD location.

Responsibilities

Production Monitoring & Support

Monitor daily production processes across platforms including Mainframe (z/OS), CA7, and Jenkins.
Monitor applications using tools like Dynatrace and Jenkins for system health and performance
Ensure successful execution of batch jobs and workflows; respond to alerts and system issues.
Diagnose, troubleshoot, and resolve job failures (abends), including restarting production and test jobs.
Provide Tier 1/L1 support for production applications and tenant systems.

Incident Management & Issue Resolution

Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure
Conduct root cause analysis (RCA) and identify recurring incident patterns
Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce)
Collaborate with development, QA, and infrastructure teams for issue resolution

Data Analysis & EDI Processing

Analyze and process EDI 837/835 healthcare claims and XML files
Investigate claim errors (e.g., 999 rejections) and ensure data integrity
Write and execute complex SQL queries across multi-database (Oracle) environments

Documentation & Continuous Improvement

Develop and maintain SOPs, runbooks, and system documentation
Document monitoring design, workflows, and support processes
Contribute to continuous improvement initiatives and operational efficiency

Requirements

Bachelor’s degree in computer science, IT, or related field (or equivalent experience)
5–7+ years of experience in IT production support or operations
Experience with CA-7 job scheduling and batch processing
Strong analytical, troubleshooting, and problem-solving skills
Proficiency in SQL and Oracle databases
Experience with incident management processes and tools
Mainframe: COBOL, JCL, CA7
Scripting: Python, Groovy (Jenkins pipelines)
Monitoring Tools: Dynatrace, Jenkins, Prometheus
Databases: Oracle, SQL, Snowflakes
EDI: 837/835 transactions, XML processing
Tools: Jenkins, SharePoint, Salesforce or similar ticketing systems

Preferred Qualifications

Knowledge of Claims Adjudication processes (Healthcare domain)
Experience with EDI transaction standards and healthcare claims systems
Exposure to object-oriented programming languages
Experience working with Blue Cross Blue Shield (BCBS) or similar plans

Why Should You Apply?

Excellent growth and advancement opportunities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: iconma
Position Id: 26-24833
Posted 11 days ago

Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

EDI Analyst (Production Support)

Hybrid in Columbia, Maryland

•

Yesterday

Company Description Lumen SolutionsGroupInc. is a technology consulting Services Company based inFlorida. Weprovidea wide array of experienced business and IT professionals supporting clients from solution design to implementation and support.We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, EnterpriseTransformation. Job Title: EDI Analyst (Production Support) Location: Columbia MD (Hybrid) Duration: 12

Easy Apply

Contract

Depends on Experience

EDI Analyst

Hybrid in Baltimore, Maryland

•

Yesterday

Vega Consulting Solutions is hiring a EDI Analyst with experience with EDI 837 health care claims experience for our direct Healthcare client. Position is a Contract to Hire position. Candidates must be located in Maryland, Virginia, West Virginia, Maryland and Wash DC. We are seeking an experienced EDI Analyst with 5+ years of experience to support mission-critical production systems within a federal claims processing environment. This role is responsible for ensuring stability, performance, an

Easy Apply

Contract

Depends on Experience

Incident Management (EDI Claims)

Hybrid in Baltimore, Maryland

•

2d ago

Job Title: Incident Management (EDI Claims) Location: Washington, DC Duration: 6 Months+ Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure Conduct root cause analysis (RCA) and identify recurring incident patterns Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce) Collaborate with development, QA, and infrastructure teams for issue resolution Data Analysis & EDI Processing

Easy Apply

Third Party, Contract

Depends on Experience

Healthcare EDI Claims Analyst

Hybrid in Columbia, Maryland

•

Yesterday

Healthcare EDI Claims AnalystLocation: Hybrid Columbia/Baltimore, MD (2-3 days onsite per month) Duration: 12-Month Contract-to-Hire Pay Rate: $52.96/hour W2 (No PTO) About the RoleWe are seeking a Healthcare EDI Claims Analyst to support healthcare claims processing operations. This role focuses on investigating claims issues, resolving incident tickets, analyzing EDI transactions, and coordinating with internal teams and health plans to ensure successful claims processing. This is an operatio

Easy Apply

Contract

$52.96

Filter Results

Job post features

Posted date

Work settings

Employment type

Distance

Employer type

Work authorization

EDI Production Support Specialist

Skills

Summary

Dice Job Match Score™

Similar Jobs

EDI Production Support Specialist

Job Details

Skills

Summary

Dice Job Match Score™

Similar Jobs