Production Support Analyst

Required Skills:

DataPower, MFT, MQ, IBM, Production support, Splunk, EDI X12, SQL, Production Issue SEV 1, 2, 3, 4 triage, Incident Management (ServiceNow, Jira)

Responsibilities:

·         Technical Operations Specialist TennCare’s ISL program is looking for a Technical Operations Specialist to drive operational excellence and protect the reliability of mission-critical Medicaid systems serving millions of Tennesseans.

·         In this specialist role, you’ll guide real-time monitoring, lead incident response efforts, strengthen production reliability, and champion automation across a highly integrated healthcare technology landscape.

·         You’ll collaborate across engineering, vendors, and business teams to keep systems healthy, data flowing, and deployments smooth—while mentoring others and elevating team capabilities.

What You’ll Lead: -

·         Real-time system monitoring & proactive incident leadership

·         Production deployment governance & operational readiness

·         Troubleshooting of managed file transfers, batch jobs, and EDI transactions

·         Linux-based analysis, scripting, and automation initiatives

·         Cross-functional communication with stakeholders, vendors, and TennCare teams

·         SOP development, root-cause reviews, and continuous improvement

What Sets You Apart: -

·         Strong operations or production support background

·         Advanced troubleshooting and RCA skills

·         Experience with Splunk, ServiceNow, Linux, SQL, or MFT tools

·         Clear communicator able to bridge technical and business teams

·         Passion for mentoring others and driving operational maturity

Bonus:

·         Healthcare, Medicaid, or EDI 270/271 experience